Debbie Ricks Email & Phone Number

St Louis, Missouri

• Participated in coordination and project management for 160+ race events and series per year. • Negotiated event contracts with race directors, city employees, race sponsors and suppliers.• Designed and implemented race contract filing systems and procedures with database management.• Communicated, implemented, and executed event processes with race directors and city officials to ensure a well-organized and successful event. • Built and managed online registration to client specifications, ensuring all events were fully operational and provided users with seamless experience. • Oversaw registration operations for events including bib assignment and packet pick-up operations. • Provided timing and scoring results to client specifications post event. • Coordinated personnel and equipment travel to and from out of town events. • Reviewed and approved supply requisitions and expense reports.• Managed accounts receivables and accounts payables.• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.• Improved customer correspondence via email, telephone inquiries, and face to face customer interaction.• Utilized sales techniques and methods to increase revenue with prospective event clients.

St. Louis, Missouri

• Executed marketing strategies for four training and development product lines.• Marketing activities contributed to 61% of all new business sales.• Increased marketing leads for sales teams by 7% in 2009 and 10% in 2010.• Presented weekly web events to prospects and clients. Generated $766,000 in revenue.• Created sales presentations using various tools, including PowerPoint, Photoshop, Publisher, and WebEx.• Strategies included: e-mail/Internet marketing, social media, trade shows, case studies, and sales collateral.

St. Louis, Missouri

• Managed staff of 5 Client Services employees. Responsible for retaining 700+ clients.• Results included $2 million in sales revenue in 2007 and 2008.• Managed team to meet sales goals and retain clients. Resulted in a 7% increase in client retention for 2007.• Served on Senior Management Board. Developed business strategies to increase company growth 15% per year.• Lead the team to generate 19% and 20% of total company revenue in 2007 and 2008.• Conducted eLearning and LMS implementation strategies for clients to improve their company’s training programs and generate improved results.• 2007 and 2008 Top Team Sales Producer.

St. Louis, Missouri

• Generated company revenue through renewal of existing clients. • Directly contributed $870,000 in client revenue and renewals.• Managed 250+ client accounts. 17% of the entire company’s client base.• Solely responsible for $1.1 million in client accounts.

St. Louis, Missouri

• Increased territory sales through cold calling and prospecting small and mid-size companies.• Generated $644,000 in new sales.• Increased sales revenue 23% in 2004 and 11% in 2003.• Increased client base 31% in 2004.• 2004 Top Sales Producer, Lending Library Division.