Debbie Root Email & Phone Number

Tampa/St. Petersburg, Florida Area

Implementation Project Manager for Integrated Payment Solutions. I work with our new Partners as an Implementation Project Manager to make sure our Partner's implementation to Elavon is a successful, smooth and enjoyable experience. I am introduced to the Partner once there is a verbal commitment and work with both internal and external resources to make sure their first onboarding experience is successful. This includes staying involved with the Partner through their first pilot and making sure they are successfully processing with Elavon.I work with multiple teams to help facilitate the integration of our new Partners. This includes working with sales, integration, commercialization, relationship management, support, implementation, marketing, product, and various other divisions, both internally and externally. I facilitate weekly or bi-weekly calls with the key stakeholders to make sure the project is staying on track.I also assist in documenting the process of implementing new partnerships. It is my responsibility to create basic collateral documentation to help our internal Sales Team to help promote the new Partner. I work closely with the new Partner to get their input on how they would like to promote their business with Elavon. This documentation can also be shared by the partner externally to assist in promoting our partnership.

Largo, Florida

I have been the main contact for multiple VAR's as well as their customers for eight years. I work with both the VAR’s as well as end users in getting customers set up with integrated credit cards. I also work very closely with our processing side of the business as well as working closely with other processing companies. I educate the customer on the difference between what a Gateway is and what a Processor is.I am responsible for working with the customer to make sure they understand the products they are purchasing. I also work with them to make sure that the appropriate paperwork is turned in to place their order and to answer any questions they may have. I work closely with the VAR’s to make sure that we have the appropriate paperwork and that it is turned in in a timely manner so they meet their customers's go live date.I am in charge of the Gateway Sales Inbox that is a joint e-mail box for our department. I work the address changes, bank change forms, closures and add user forms to help out my co-workers. It is my responsibility to keep the inbox cleaned out and make sure that the E-mails go to the correct person.I helped my co-workers set up e-mail templates so that they could save time when sending out paperwork. I also trained several co-workers on using Heat.I volunteered to be on a recognition committee to recognize when exceptional work was done by a co-worker. I am also the ERT representative for our Department.

I was responsible for scheduling installs for our installers, working with the VAR's on a daily basis to schedule installs. I checked orders that came in to make sure that they were accurate. It was also my responsibility to relieve the receptionist for lunches and breaks. I supervised the two new contractors that we had hired for the 6.01.06 rollout and it was my responsibility to train them. I was instrumental in getting a process together to make sure that orders did not sit in a drawer and become outdated as they were when I first started there. I also worked on special projects, including the IHG rollout and the 6.01.06 pilot program. I helped my Supervisor with various clerical work when he needed assistance.

Worked as a temporary employee in the Accounting Department for Elavon. I was hired to catch up their filing, so I did their filing and eventually started to help with their billing. I was hired in October 2008 as a full time employee in the Client Services Department.

{She went out on her own and I went with her; I was responsible for scheduling all mediations which usually ran around eight or nine a week. I typed all of the mediation agreements and made sure they were sent to the mediation program on completion. She also handled divorce cases and I was responsible for typing up all of those pleadings and calendaring when responses were due.I met with clients to go over paperwork. I spent a lot of time on the phone with the clients as a go between them and the attorney.This job had a very heavy call volume as attorneys offices were always calling for mediation

Worked for one of the partners and an associate attorney. The associate practiced in personal injury, criminal and family law. I was responsible for preparing the pleadings, correspondence, made sure follow up dates were calendared. Scheduled appointments, depositions, hearings and was the contact person for the clients. The partner, Rita Coyle did family law and mediations. She had a very heavy mediation schedule and wit was my responsibility to type the agreements. She was on the Court Provided list for mediations so it was my responsibility to make sure we received the correct documents from the mediation program and to make sure all parties had paid the Appropropriate fees and that the documents were filed in a timely manner with the Court.

Worked on temporary assignment with a legal firm until I was hired full time in April, 2007.

Responsible for making sure all of the taxes were paid on our existing loans and if they were delinquent, then I was responsible for making the loan officer know so they could make the decision whether to default the loan. I was also responsible for making sure that the insurance was current on the properties and if they failed to get insurance then the decision had to be made whether to force place the insurance. It was my responsibility to make sure all the new loans were scanned in and that the tax and insurance information was updated on the FICS system. I ran reports at the end of every month so the account officers would be aware of which one of their borrowers were delinquent in taxes.

Assistant to attorney who specializes in Real Estate Law, Probate, Wills and Evictions. Assistant to four attorneys. Filter calls from clients, schedule appoints. Draft Wills, contracts. Responsible for filing all evictions, drafting the complaints and following through until the tenants were evicted. Met with clients regarding evictions. Also responsible for dealing with the representatives regarding our copier and any problems with the computer system.

Assistant to attorney who specializes in Family Law, Bankruptcy and Personal Injury. Drafted legal documents, also prepared bankruptcies from information given to me by the client. Filtered which calls the attorney wanted and which ones could be handled without her involvement. Verified bankruptcies to creditors. Held responsibilities of Office Manager. Responsible for ordering supplies, making sure office ran smoothly, kept attorney informed of any problems in the office. Answered phones. Scheduled hearings, depositions and client appointments. Did the monthly billing in Timeslips. Met with clients who came in to sign bankruptcy papers. General office work including typing legal documents and filing.

Aas Degree, Computer Related Crime Investigations

Diploma

Education record