Deborah Sampson Email & Phone Number

Boston, Massachusetts, United States

Cedar Rapids, Iowa Area & Work From Home

Led the 5-member Shared Services Support team and served as a source of knowledge for the Quality Engineering (QE) Managed Services organization. Collaborated directly with Director of Individual QE and Manager of Corporate and Finance QE teams to build the team and define team functions. Partnered with a Tier 1 vendor to manage day to day QE operations across Corporate, Finance, Life, and Annuities line of business teams. • Oversaw demand capacity for workforce of 170+ in a scalable resourcing model. Worked with vendors and managers to shape resource request process, approve resources to budget, and align to contractual Statement of Work (SOW).• Streamlined onboarding process, reducing time from 1 week to 2 days, allowing for an increase of 8400 work hours. • Refined the QE Quality Audit program. Executed quarterly audits covering 21 QE project test teams, 50+ projects, and 81 applications, resulting in a quality improvement from 80% to 98% over 15 months.

Cedar Rapids, Iowa Area

Tested for the Accounting, Trading, and Mutual Funds team during a major data asset migration. Led manual test team of 4 testers working 5 Run and 3 Change projects. Interviewed, onboarded, and trained testers on processes, systems, applications, and projects. Prioritized workloads, planned resource needs, and tracked status. • Coordinated and executed restores for 3 critical databases in test region. Teamed up with Database Administrators to reduce restore timeframes from 7 to 3 hours, improving test start dates and freeing up DBAs.• Intermediary for Internal Audit on 3 Annuity applications. Maintained documentation for process adherence and collected evidence from impacted teams to respond to auditor requests within deadlines.

Hiawatha, Iowa

Worked as the sole self-motivated tester in a fast-paced agile-like environment. Tested web-based applications on Octane portal and OSS platforms which provide wireless technology management solutions for customer base, including customized self-care and ecommerce websites and Interactive Voice Response (IVR) based customer service solutions with top-up abilities. Performed functional testing like call teardown, recharge, swaps, ports, and suspends on major cellular networks using feature and smart phone mobile devices, SIM cards, and M2M modules. Tested provisioning, order processing, prepaid and postpaid billing solutions, fulfillment, and reporting. • Implemented and maintained bug tracking system and determined developer bug ownership through research in Bitbucket, enabling management to identifying areas needing attention. • Collaborated with the business to balance priorities based on business needs, understand issues, and efficiently troubleshoot and test for quick resolution of fixes, resulting in increased customer satisfaction. • Communicated and documented process improvements. Assisted in integrating the documentation process into the Change Control and Software Development Lifecycle (SDLC) as well as creating a prioritized list of needed IT documentation. Created detailed documentation for user community including Client Overviews, Troubleshooting Guides, and User Guides.

Cedar Rapids, Iowa

Led teams of 7 to 26 individuals, located in the United States, Mexico, Argentina, and India, on 4 IP-based telecommunication solutions platforms. Guided testers in all aspects of the SDLC using Waterfall or Agile methodologies, including hand-off, system, integration, end to end, and regression tests. Wrote test strategies, test cases, executed test cases, and supported end to end testing and production implementations. • Headed up QE effort on 85 projects for compliance, infrastructure, and new product innovation. Worked with Project Managers to keep projects in focus and on track, protecting annual 241 million dollar VoIP revenue stream. • Defined and implemented process improvements and standard test practices resulting in 20% decrease in testing cycle and 50% decrease in production implementation time.• Coached, mentored, and empowered testers through consistent feedback. Coordinated training on wiki, creating a well-rounded team allowing for flexibility in project assignment and increased tester knowledge.

Applied Business - Advanced Program

Associate Of Arts (Aa), Liberal Arts, High Honors & Honors