Deborah Shepherd Email & Phone Number

Tampa, Florida, United States

Debbie's Artistry is a Home Decor Art Studio, that uses epoxy resin, to create beautiful home decor pieces for your space. Debbie's Artistry strives to uplift spaces with eye-catching items, bringing beauty and joy to the homes of people everywhere, one piece at a time.

Tampa, Florida

Currently the #2 Catering Sales Manager in the Remington Company for 2019-2020.Increased room rental YOY for 2019.Responded to inquiries pertaining to sleeping rooms and meeting space, using Salesforce Delphi FDC, CVENT, and Meeting Broker.Initiated new prospects and qualified leads and solicited potential clients.Determined rates, prepared proposals & budgets.Negotiated contracts, service accounts and analyzed lost business for the hotel to seek potential bookings.Developed sales plans and strategies that met or exceeded established revenue and catering goals.Lead and directed banquets, F/B, & operations staff to ensure full participation in servicing events.Remington Hotel of the Year | 2019. Property ranks #7 in Guest Service of 90 hotels 2019. Division Sales Team of the Year 2019.5 Driver Hotel in Remington Portfolio 2019.

United States

Greeted all incoming guests by name.Updated menus accordingly.Served food and beverages to guests, with exceptional service.Maintained restaurant and bar area, keeping it clean at all times

Tampa, Florida

May Employee of the Month 2018.Division Sales Team of the Year 2018.Managed company Instagram Site; Produced photos and content for company Facebook Site. Reviewed and analyzed sites regularly for accuracy and improvement.Prepared and distributed marketing packages including maps, hotel information packets, etc using print and digital mediums.Designed professional brochures, flyers, and other promotional marketing materials. Reviewed contracts for accuracy, and balanced P/L Report.Pulled reports used to measure and analyze the Sales and Marketing initiatives. Assisted in special projects

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Greet guests and determine party number. Seat guests by finding clean, available tables. Escort guests to the restroom and other areas of the hotel. Assist with table setup. Make and confirm reservations. Maintain hostess station and other areas of the restaurant are kept clean. Key AccomplishmentsInitiated update of restaurant floor plan and table number systemGreet and seat over 250 guests weeklyAnswer about 40 phone calls weekly

Assumes full responsibility for providing management services to an array of clients, including coordinating various activities such as weddings, parties, anniversaries and other functions. Responsible for updating social media web pages regularly and booking appointments and events, as well as meeting with clients, vendors, budget preparation and delegation of tasks. Key AccomplishmentsProven ability to effectively handle multi-task levels of responsibility.Demonstrate solid planning skills with a courteous and amiable attitude while putting a strong effort into customer satisfaction.Updated social networks and/or company website weekly.Client follow-up within 24 hours

Miami, Florida

Responsible for coordinating all office functions. Prepared contracts, met with contractors and vendors for office needs, and made purchases. Served as executive assistant to the management team, handled a busy phone system, functioned as primary point of contact to customers and ensured a consistently positive customer experience. Key AccomplishmentsManaged multiple office of 9 people, answering an average of 100-200 calls a week. Updated all licenses and certifications for new building relocation, efficiently.Updated company website and assisted in stationary designs. Processed payments from vendors and tenants weekly and monthly.Managed a high-volume workload within a deadline-driven environment. Quickly became a trusted assistant to the company president and other managers and earned a reputation for maintain a positive attitude in all situations.

Miami, Florida

Handled customer inquiries, complaints, and job updates. Processed purchase orders and price revisions. Calmed angry callers, repaired trust, located resources for the problem resolution, and found best solution options. Interacted daily with other departments to assure problems are resolved quickly and the jobs are completed to the customer’s satisfaction. Key AccomplishmentsAssisted in the training process of new hires.Implemented an Official Employee Training Manual for the Engineering Department.Implemented new employee incentives and initiatives that continue annually, including annual bonuses.Implemented department Holiday Contests that go on annually. Completed customer service training to learn ways to enhance customer satisfaction and improve productivity. Received the Most Valuable Player Award for the Quarter for superior customer service (2013).Helped company attain an increase in customer service ratings (as determined by a division survey)

Tallahassee, Fl

Was responsible for planning all organization activities, parties, trips and gatherings. Met with different committees for updates and inquiries. Key AccomplishmentsBecame to go-to person for functions and parties.Delegated duties to other members. Handled and collected cash and transferred it to necessary areas in a timely matter.Coordinated food preparations and prepared venues.Recommended and added other events to calendar for groups.

Interacted w/clients. Kept transaction records /visited job sites/took photos/made corrections.Assisted head architect/completed tasks/ CAD drawings in a timely manner.

Bachelor Of Science (B.S.), Interior Design

Master'S Of Science, Interior Design

Hospitality And Tourism Management Certificate, Hospitality And Tourism Management

Certificate, Search Engine Optimization And Social Media Strategy

Currently Enrolled. Course completion is mid -November 2020.