- Head of Product- Retention- NPS - Product Personalization- Customer Lifecycle

Rocksbox is a subscription membership-based shopping service transforming the way women buy jewelry. For a monthly fee, Rocksbox members receive a curated box of designer jewelry with the option to borrow, buy or swap at any time.

Beachbliss is an online retailer of women's swimwear and resort clothing. The company has been featured in national lifestyle and fashion magazines, in editorial and product references.• Co-founded the company and oversaw operations, customer service, and vendor relations.• Built and developed operational processes and created brand vision from the ground level. • Implemented and streamlined operational strategies as the company experienced rapid growth in sales.• Managed projects and provided problem solving to develop and drive the business forward, staying relevant to current customers while capturing new market shares.• Analyzed profit-loss and tracked key metrics to measure efficiency and profitability.• Rolled out and maintained every aspect of product lines; encompassing initiating relationships with vendors and negotiating contracts, buying merchandise, writing copy, and updating the site with product photos and details. • Developed and maintained relationships with more than 20 vendors as the primary point person for business contacts. Spearheaded various collaborative partnerships to promote sales and increase brand visibility.• Utilized internally developed database software to manage customer accounts and orders, track inventory, and prepare purchase orders on a daily basis. • Produced and styled photo shoots. Coordinated sample merchandise from multiple warehouses, hired talent, edited images in Photoshop, and delivered live on website, under target budget and time frame.• Created marketing artwork for email campaigns and splash screen. • Designed layout/artwork and wrote copy for printed catalogs.• Trained employees of all levels, delegated responsibilities and conducted reviews to improve efficiency. • Responsible for managing merchant account, processing batches and returns/chargebacks daily.• Supervised warehouse activities including inventory management and shipping/receiving.

• Evaluated and documented controls around various IT systems of audit clients. • Tested and reviewed security of controls over financial reporting, and IT management and infrastructure. • Assessed compliance with regulatory requirements. • Companies of focus were in insurance, aerospace defense, and transportation industries.