Debbie St.Clair

Debbie St.Clair Email and Phone Number

Senior Tech Writer, Business Analyst and IT Jr Architect @ NCL CORPORATION LTD.
Phoenix, AZ, US
Debbie St.Clair's Location
Greater Phoenix Area, United States, United States
Debbie St.Clair's Contact Details

Debbie St.Clair work email

Debbie St.Clair personal email

Debbie St.Clair phone numbers

About Debbie St.Clair

I am looking for Remote work as a experienced Senior Technical Writer and or Business Analyst.I have a demonstrated history of working on Software, IT, Security SDLC, ServiceNow, and insurance industries. Skilled in Software Documentation, diagramming in Visio, IGrafx and LucidCharts, Technical Writing process, SLAs, BRDs, Functional Specifications, and Interviewing techniques. Creative in designing training modules. Skilled in many platforms such as Workday, Sharepoint , Strong Communication professional, attended Phoenix College.

Debbie St.Clair's Current Company Details
NCL CORPORATION LTD.

Ncl Corporation Ltd.

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Senior Tech Writer, Business Analyst and IT Jr Architect
Phoenix, AZ, US
Employees:
2
Debbie St.Clair Work Experience Details
  • Ncl Corporation Ltd.
    Senior Tech Writer, Business Analyst And It Jr Architect
    Ncl Corporation Ltd.
    Phoenix, Az, Us
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  • Ncl Corporation Ltd.
    Senior Tech Writer, Business Analyst / It Jr Architect
    Ncl Corporation Ltd. May 2022 - Present
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  • Usaa - Consultant
    Lead Technical Writer
    Usaa - Consultant Oct 2021 - Jan 2022
  • Guidehouse
    Senior Technical Write
    Guidehouse Jan 2021 - Sep 2021
    Mclean, Virginia, Us
    View
  • Chroma Usa - Consultant
    Senior Technical Writer - Consultant
    Chroma Usa - Consultant Sep 2020 - Dec 2020
  • Blackhawk Network
    Sr Technical Writer
    Blackhawk Network Dec 2019 - Feb 2020
    Pleasanton, California, Us
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  • Wells Fargo Home Mortgage
    Business System Analyst
    Wells Fargo Home Mortgage Jul 2019 - Sep 2019
    San Francisco, California, Us
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  • Boeing
    Sr. Technical Writer
    Boeing Jul 2018 - Dec 2018
    Arlington, Va, Us
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  • Albertsons Companies
    Business Analyst - Consultant
    Albertsons Companies Nov 2017 - Jul 2018
    Boise, Idaho, Us
    - Assisted with ServiceNow troubleshooting- Created Enhancements in ServiceNow- Liaison to the ServiceNow Developer and employees for ServiceNow issuesLater, other duties included; creating job descriptions for the HRIS Department.- Wrote SDLC and Agile requirements- Assisted in migration of moving SharePoint (Contract documents - tracking and size)- Created training presentations- Training material and templates for the HRIS team. Additional Information on Resume
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  • Wells Fargo
    Business System Consultant - 6 - Consultant
    Wells Fargo Apr 2017 - Oct 2017
    San Francisco, California, Us
    Risk Reporting - Gathered information needed for reports and assembled reports- Analyzed and rewrote reports- Reviewed current reports for gaps and any issues- Worked on Quarterly Control Assessment Report- Risk and Control Self-Assessment Review (RCSA) before going to upper management Additional Information on Resume
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  • Mckesson Corporation
    Senior Technical Writer Contract
    Mckesson Corporation Oct 2016 - Jan 2017
    Risk Evaluation and Mitigation Strategy – (REMS) Program. - Write and design templates; for Federal Drug Administration; materials used for submissions to the FDA, for various drug programs. - Create templates for Supporting Documents- Created Design Style Guide
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  • Arizona State University
    Business Analyst - Consultant - Insight Global
    Arizona State University May 2016 - Jun 2016
    Tempe, Az, Us
    This was a 2 month project consisting of the following: - Writing Functional and Business requirements.- Updating / writing processes for the Surplus - Diagramming processes when necessary - Meeting with Subject Matter Experts on and off facilities
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  • Cognosante - Consultant
    Case Analyst Iii - Consultant
    Cognosante - Consultant Nov 2015 - Apr 2016
    - Supporting development and implementation of case analysis work for reconciliation of data from the health insurance exchanges - Responsible for efficient and timely hands-on troubleshooting, remediation, coordination, escalation, tracking, and for conducting research, workflow investigations, business procedures and making recommendations. - Identifying and solving customer information and processing problems Additional Information on Resume
  • Orion Health
    Sr. Technical Writer
    Orion Health 2014 - 2015
    Grafton, Auckland, Nz
    Worked as Senior Business Analyst and Business Analyst - Created reports and processes from scratch- Diagrammed new and existing processes.Additional information listed on my resume.
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  • Arizona State University
    Business Analyst - Contract
    Arizona State University 2014 - 2014
    Tempe, Az, Us
    - Completed the beginning stages of the implementation of IT Service Management (ITSM). - Interviewed/interfaced with developers and staff; Gathering/extracting requirements from the technical resources, subject matter experts (SME) wordsmithed into the proper requirements, data dictionaries, and workflows for the ServiceNow, Service Catalog. - Identified Parature queues to transfer into ServiceNow and also identified incidents and problems.
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  • Intel Corporation
    Sr. Technical Writer / Analyst - Contract
    Intel Corporation Mar 2013 - Nov 2013
    Santa Clara, California, Us
    Completed 6 Month Contract at Intel as a Sr. Technical Writer / Analyst- Created Templates for Operations and Infrastructure Teams.- Converted 10 Operations Manuals to new template, created other templates as needed.- Analyzed master documents to meet the teams needs.- Diagrammed some processes for both Operations and Infrastructure Teams.
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  • First Solar
    Sr. Technical Writer / Web Content Contract
    First Solar Jul 2012 - Mar 2013
    Tempe, Arizona, Us
    • Worked remotely ninety-nine percent of the time; writing, editing, and creating templates, in FrameMaker and Word. • Diagrammed System illustrations of business network topologies setups in Visio.• Formatted and edited processes / procedures, Safety User Manual in Microsoft Word, FrameMaker 10, Visio and worked on Safety web site in SharePoint 2010.
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  • Cable One
    Technical Writer - Web Content Contract
    Cable One Feb 2012 - May 2012
    Phoenix, Az, Us
    Converted a large Software Development Kit (SDK) from RoboHELP to Author-IT. - Interviewed clients and users for added knowledge on updating the SDK.- Created Diagrams in Visio.- Added XML Code samples.
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  • Tsys
    Sr. Technical Writer / Analyst / Web Documentation - Contract
    Tsys Mar 2011 - Dec 2011
    Columbus, Ga, Us
    - Business Analyst / Web Documentation / Project Management – Consultant - Completed a project for T-Sys Acquiring, updated the Software Development Kit (SDK). - - Converted, updated and diagrammed the SDK, Eleven hundred plus page document from - RoboHelp to Author-It. Over a million dollar project for the company. This was a web based portal that had over a hundred banks/clients; online boarding system with online help documents. - Researched, gathered and reported detailed information from SMEs and clients: • To use RoboHelp verses Author-IT for the SDK document. • To understand what would make the SDK a more usable document.- Managed project, all large and small tasks for timelines.- Converted document to Web Help and .Chm for web site and client use.
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  • Prudential Real Estate
    Business Process Analyst - Contract
    Prudential Real Estate Sep 2010 - Dec 2010
    Irvine, Ca, Us
    December 2010 Completed Project.• Writing Statement of Procedures (SOPs), and Configuration documents with Microsoft Word.• Designing / creating process maps with Visio and IGrapx.• Leading meetings online and in person with domestic and international locations using conference room and Sametime for meetings,• Track all information in Quality database system and SharePoint.
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  • Freeport-Mcmoran Copper & Gold Inc.
    Sr. Technical Writer, Web Design - Contract
    Freeport-Mcmoran Copper & Gold Inc. Mar 2008 - Aug 2008
    Phoenix, Az, Us
    MIS Help Desk NA, Formerly Phelps DodgeIT Help Desk Technical Writer, Web Design- Updated FM MIS Help Desk company web site links and company name changes using:- SharePoint - HTML - FrontPage - Microsoft Word - Adobe Acrobat and Paint- Re-linked and updated spreadsheet of over 700 Help Desk live reference processes. - All Help Desk reference processes were edited, reformatted and reworded where needed.- Edited documentation templates for consistency and usability.- Edited and re-wrote MIS Help Desk procedures where needed for easy readability and quick access.- Reformatted, edited and re-wrote documents on web site.
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  • Us Airways
    Sr. Technical Writer - Contract
    Us Airways Oct 2007 - Mar 2008
    Us
    As a Senior Technical Writer on contract at US Airways I performed documenting, editing and writing procedures for the IT Help Desk area using FrameMaker 7.2. I also used Sharepoint for the storing and viewing of the documentation.
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  • Us Foodservice
    Senior Technical Writer
    Us Foodservice Oct 2006 - Oct 2007
    Documented, wrote, edited the Finance IT Team processes. Utilized Microsoft Word, RoboHelp, Visio and several internal IT software programs. Updated documentation for IT Department dated from 1988 to current standards; 2007. - Created WebHelp and FlashHelp documentation sites for the IT Team. - Extensive experience in writing policies and procedures. - Completed in-depth analysis on the Remedy categories. - Extensive training in RoboHelp 6.0. - Created requirement specifications documentation, information mapping and documenting operation systems. - Strong experience in Visio diagram mapping. - Created basic Crystal Reports, a standard document naming convention for all documents.
  • Goodrich Aviation Development
    Sr. Technical Writer - Consultant
    Goodrich Aviation Development 2005 - 2006
    Johnson City, Ny, Us
    • Created/reviewed Engineering Test Reports (ETRs) and diagrams for all Airbus slides and ramps.• Submitted certificate reports to Designated Engineer Representatives (DERs) to review.• Generated and shared input on the Qualification Test Plan/Reports (QTP, QTR and FMEAs) • Accredited Test Reports for Goodrich Engineering.
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  • Greentree Mortgage Services
    Sr. Technical Writer
    Greentree Mortgage Services 2004 - 2005
    Holland, Ohio, Us
    • Managed, created and maintained the Home Equity Manual, Processes and Procedures.• Managed project activities, tasks and reviewed with “Subject Matter Experts” (SMEs) to write the Home Equity Manual updates and update the schedule milestones.• Home Equity Liaison to the Business (SMEs) to ensure regular communication with key stakeholders and team players. Updated White Papers for company Business and Compliance Reviews.
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  • Motorola Solutions
    Sr. Technical Writer - Contract
    Motorola Solutions Nov 1999 - May 2001
    Chicago, Il, Us
    • Implementation knowledge of best practices for Software Configuration / Change Management processes. • Experienced with the Process Methodologies: S.E.I. Capability Maturity Model (CMM) level compliance and Information Technology Infrastructure Library (ITIL).• Experienced in the full-project life cycle of the Change Management Process and Gap Analysis.• Created SEI software requirements into internal web site pages for four Motorola internal groups. • Researched data and documented and developed hardware and software processes.• Created templates for all processes.• Strong interviewing techniques along with the ability to translate technical concepts into plain English.• Assisted in two internal assessments within the Core division of Motorola. Co-developed the revised Process Improvement Plan (PIP) template. Wrote PIPs for all Findings and Recommendations from internal assessments in March and May of 2000. • Worked as a team with two other Technical Writers for the Firmware Group's processes and procedures.• Created Quality Assurance Standard Operational Procedure manuals with process flow diagrams using Visio.• Utilized FrontPage to develop web sites, including framesets, menus, search engines and glossaries. • Communicated, interpreted, and developed overall project revision plan for the RTSS processes and procedures, to meet the Software Engineering Institute’s (SEI) requirements.• Scheduled, met and interviewed developers from both Software Test and RTSS groups to ensure that all documents met SEI level 2, working to meet level 3. • Maintained and updated websites with Cold Fusion, FrontPage 2000, Dreamweaver, FrameMaker, Adobe Acrobat Reader, Adobe Photoshop, PowerPoint, Microsoft Project, Visio and Access. • Created databases in Microsoft Access for all Cold Fusion web application pages.
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Debbie St.Clair Skills

Jad Rca Pareto Specifications Printing Infrastructure Insurance Generators Dreamweaver System Applications Visual Studio Qtp Jira Hubs Biotechnology Mentoring Midas Sme Management Information Systems Servicenow Fm Assessment Dictionaries Search Engines Design Security Major Incident Management Version Control Proposal Production Keys Sdk System Requirements Powerpoint Sharepoint Accounting Health Insurance Exchanges Ms Excel Glossaries Robohelp Web Applications Cmp Networking Job Search Escalation Software Requirements Brochures Manuals Troubleshooting Frontpage Process Flow Layout Adobe Photoshop Training Material Publishing Navigation Engineering Playback Template Ownership Developers Reconciliation Data Modeling Xml Encryption Dita Testing Web Pages Training Storage Framemaker Network Architecture Business Impact Analysis Technical Systems Documentation Project Management Guides Service Catalog Information Technology Gap Analysis .net Information Security Igrafx Gliffy Communication Case Analysis Business Analysis Folders Quality Assurance Usability Bia Html Triage Subject Matter Experts Microsoft Access Home Equity Maps Change Management Timelines Paint Microsoft Project Service Management Remediation Software Engineering Pci Dss Plain English Presentations Corrections Manage Multiple Packaging Milestones Ticketing Code Itil Root Cause Analysis Refining Resources Web Lotus Notes Forms Reviews Spreadsheets Data Analytics Procedure Manuals Critique Microsoft Dynamics Visio Software Orion Technical Writing Microsoft Word Analytical Skill Business Process Test Procedures Summary Reports Liaison Engineering Changes Sametime Technician Software Development Ramps Diagrams Code Coverage White Papers Deliverables Dbms

Debbie St.Clair Education Details

  • Phoenix College
    Phoenix College
    General Studies And Business Administration
  • Azusa High School, Azusa California
    Azusa High School, Azusa California
    Business/General Studies

Frequently Asked Questions about Debbie St.Clair

What company does Debbie St.Clair work for?

Debbie St.Clair works for Ncl Corporation Ltd.

What is Debbie St.Clair's role at the current company?

Debbie St.Clair's current role is Senior Tech Writer, Business Analyst and IT Jr Architect.

What is Debbie St.Clair's email address?

Debbie St.Clair's email address is de****@****cox.net

What is Debbie St.Clair's direct phone number?

Debbie St.Clair's direct phone number is +160247*****

What schools did Debbie St.Clair attend?

Debbie St.Clair attended Phoenix College, Azusa High School, Azusa California.

What skills is Debbie St.Clair known for?

Debbie St.Clair has skills like Jad, Rca, Pareto, Specifications, Printing, Infrastructure, Insurance, Generators, Dreamweaver, System Applications, Visual Studio, Qtp.

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