Debbie Suarez Email & Phone Number

Upland, California

• Provided administrative support for 5 retail sales managers and up to 80 mortgage loan consultants• Created and delivered orientation meetings to newly hired mortgage bankers• Coordinated on-boarding and exit procedures for terminated employees• Scheduled and structured sales meetings, and arranged all travel• Created and updated vital documents such as pipeline reports, officer scorecard, and production data• Successfully managed calls and resolved customer service issues• Audited payroll time cards for approvals, ordered supplies, and performed monthly sweeps to assure all documentation is properly stored, and confidentially maintained

Upland, California

• Provided administrative support for 25 loan officers• Created and updated sales manager’s and loan consultants reports• Meet and greet clients and provide administrative assistance• Supervised all administrative aspects of the business office.

Irwindale, California

• Processed home mortgage loans for FHA VA government entities as part of back office operations team • Created file by assigning loan numbers, ordering appraisal, FHA case number, title and uploading data to the system• Assisted loan officer to finalize loan rate and prepare file for underwriting

Ontario, California

• Compiled information and documentation from borrowers for home loans• Confirmed the accuracy of multiple documents such as bank statements, pay stubs, tax returns, verification of employment, and verification of deposit• Reviewed files and contacted customer for missing data• Ordered appraisal, title, opened escrow• Prepared file for underwriting• Communicated with customer and escrow to achieve a smooth closing