Debbie Maughon Email & Phone Number

Atlanta, Ga

• Leads cross-functional teams and completes internal discovery sessions to evaluate current work processes and identify improvement strategies.• Drives completion of planned improvements and monitors progress to ensure timely action, support, and achievement of expected benefits.• Translates business processes to requirements and systematic workflows for automation efficiencies and improved business results.• Partners with technical resources to analyze and document technical design for data, workflow, logical processes, and system integrations with internal Salesforce CRM, Oracle NetSuite ERP, and Kantata Professional Services Application (PSA) tools.• Builds and maintains operational policies, procedures, and user guides.• Applies change management process and tools to create a strategy for adoption of required changes required by a program or initiative including support of design, development, delivery, and communications.• Acts as a liaison between Operations and Technical resources.

Atlanta, Georgia, United States

• Work with key stakeholders to define and develop quality standards and benchmarks for all data sourcing, cleansing, and delivery processes.• Web API testing with Postman• Operations and QA Integration Team Coordinator• Manager of data validation specialists team for continuous data cleansing and client data research requests

Greater Atlanta Area

• Manager of highly successful Operations teams responsible for Data Acquisitions, Data Quality Control, Data Validation, and Email Deployment.• Operations Integration Team for successful 3-company merger• Executive Leadership Team with direct impact on enterprise decision-making• Continuous development of relevant team Key Performance Indicators (KPI’s) • Product Owner for 2 internal software applications and responsible for grooming product backlogs• SQL Server for reporting and research• Manages team talent acquisition, onboarding, and training

Atlanta, Georgia, United States

• Manager of Multiple Operations Teams responsible for Data Acquisitions, Data Quality Control, and Data Validation• Member of Executive Leadership Team• Project Manager for Special Projects• Product Owner for 2 internal software applications• SQL Server for reporting and research• Responsible for comprehensive process improvements in the State License Data Acquisition Project including restructure of team dynamics• Responsible for team of data validation specialists tasked with the ongoing cleansing of database as well as special projects and client requests.

Atlanta, Ga

• Contract interpretation and processing for both hardware and software product lines--including sales and service contracts, addendums, change orders, cancellations, zero dollar, extensions.• Experience with SAP for contract processing, billing, and reporting.• Experience with Salesforce.com (SFDC) for sales quotes and electronic purchase order transmittals.• Accounts Receivable Invoicing and Executive Level Reporting.• Team member for User Acceptance Testing of new CRM system on Salesforce.com (SFDC) platform.• Assisted in system conversion -- logging defects and working with system development.• Processes and Procedures Team – analysis and streamlining of current processes.

Tucker, Ga

• Successfully created a new credentialing department and trained 5 team analysts.• Recognized Team Leader; the “Go To” team member for direction and assistance.• Obtained, analyzed, verified, investigated, and processed healthcare credentials for traveling nurses, surgical technologists, and other medical disciplines according to client contract specifications and industry standards for 250+ healthcare facilities nationwide.• Utilized Stafferlink Facility Staffing Management System, ShiftWise Vendor Management System, and WFX• Processed confidentiality agreements and other facility-required documentation including items required by the Health Insurance Portability and Accountability Act (HIPAA) and The Joint Commission (JCAHO) such as annual OSHA and Competency testing.• Maintained 300+ confidential credentials data files for compliance while on assignment (licensing, education, medical clearances, drug screens, background checks, and E-Verify work authorizations).• Reported directly to the Vice President.

Kennesaw, Ga

• Designed tax forms for state and local governments via internal forms editor to meet ever-changing state specifications.• Proofed and edited 200+ forms with a first-round accuracy rate of 97%.• Identified and created service change orders to resolve system bugs.• Contributing team member to meet divisional performance goals.

Marietta, Ga

Dedicated chief caregiver with duties that include nutrition, housekeeping, transportation, education, recreation & event planner, room mom, fundraiser, first aid/medical care, chaperone of 170+ high schoolers on a trip from Georgia to Ohio, committee member for school group with $300K+ annual budget, costume coordinator, photographer, behavior analyst, academic advisor, and financial consultant resulting in two well-behaved, smart, happy, healthy kids that I am proud to call mine.

Atlanta, Ga

• Provided application and technical support for payroll application including taxing subsystem.• Developed time-sensitive software updates on multiple COBOL legacy systems as mandated by government regulatory changes.• Customer Education instructor for taxing subsystem classes.

Atlanta, Ga

• Initiated client software system support renewal agreements worldwide based upon contracts review and interpretation of user agreements.• Coordinated with legal staff and global sales force to finalize contracts.• Assisted in applying sales and booking revenues.

Decatur, Ga

• Assisted in all elements of patient workflow: office and surgery scheduling, medical records management, and medical transcription.• Assisted in insurance claim processing, patient billing, office communications, and purchasing.