Debbie Maughon Email & Phone Number

Atlanta, GA

• Leads cross-functional teams and completes internal discovery sessions to evaluate current work processes and identify improvement strategies.
• Drives completion of planned improvements and monitors progress to ensure timely action, support, and achievement of expected benefits.
• Translates business processes to requirements and systematic workflows for automation efficiencies and improved business results.
• Partners with technical resources to analyze and document technical design for data, workflow, logical processes, and system integrations with internal Salesforce CRM, Oracle NetSuite ERP, and Kantata Professional.
• Builds and maintains operational policies, procedures, and user guides.
• Applies change management process and tools to create a strategy for adoption of required changes required by a program or initiative including support of design, development, delivery, and communications.

Atlanta, Georgia, United States

• Work with key stakeholders to define and develop quality standards and benchmarks for all data sourcing, cleansing, and delivery processes.
• Web API testing with Postman
• Operations and QA Integration Team Coordinator
• Manager of data validation specialists team for continuous data cleansing and client data research requests

Greater Atlanta Area

• Manager of highly successful Operations teams responsible for Data Acquisitions, Data Quality Control, Data Validation, and Email Deployment.
• Operations Integration Team for successful 3-company merger
• Executive Leadership Team with direct impact on enterprise decision-making
• Continuous development of relevant team Key Performance Indicators (KPI’s)
• Product Owner for 2 internal software applications and responsible for grooming product backlogs
• SQL Server for reporting and research

Atlanta, Georgia, United States

• Manager of Multiple Operations Teams responsible for Data Acquisitions, Data Quality Control, and Data Validation
• Member of Executive Leadership Team
• Project Manager for Special Projects
• Product Owner for 2 internal software applications
• SQL Server for reporting and research
• Responsible for comprehensive process improvements in the State License Data Acquisition Project including restructure of team dynamics

Atlanta, GA

• Contract interpretation and processing for both hardware and software product lines--including sales and service contracts, addendums, change orders, cancellations, zero dollar, extensions.
• Experience with SAP for contract processing, billing, and reporting.
• Experience with Salesforce.com (SFDC) for sales quotes and electronic purchase order transmittals.
• Accounts Receivable Invoicing and Executive Level Reporting.
• Team member for User Acceptance Testing of new CRM system on Salesforce.com (SFDC) platform.
• Assisted in system conversion -- logging defects and working with system development.

Tucker, GA

• Successfully created a new credentialing department and trained 5 team analysts.
• Recognized Team Leader; the “Go To” team member for direction and assistance.
• Obtained, analyzed, verified, investigated, and processed healthcare credentials for traveling nurses, surgical technologists, and other medical disciplines according to client contract specifications and industry.
• Utilized Stafferlink Facility Staffing Management System, ShiftWise Vendor Management System, and WFX
• Processed confidentiality agreements and other facility-required documentation including items required by the Health Insurance Portability and Accountability Act (HIPAA) and The Joint Commission (JCAHO) such as annual.
• Maintained 300+ confidential credentials data files for compliance while on assignment (licensing, education, medical clearances, drug screens, background checks, and E-Verify work authorizations).

Kennesaw, GA

• Designed tax forms for state and local governments via internal forms editor to meet ever-changing state specifications.
• Proofed and edited 200+ forms with a first-round accuracy rate of 97%.
• Identified and created service change orders to resolve system bugs.
• Contributing team member to meet divisional performance goals.

Marietta, GA

Dedicated chief caregiver with duties that include nutrition, housekeeping, transportation, education, recreation & event planner, room mom, fundraiser, first aid/medical care, chaperone of 170+ high schoolers on a trip from Georgia to Ohio, committee member for school group with $300K+ annual budget, costume coordinator, photographer, behavior analyst.

Atlanta, GA

• Provided application and technical support for payroll application including taxing subsystem.
• Developed time-sensitive software updates on multiple COBOL legacy systems as mandated by government regulatory changes.
• Customer Education instructor for taxing subsystem classes.

Atlanta, GA

• Initiated client software system support renewal agreements worldwide based upon contracts review and interpretation of user agreements.
• Coordinated with legal staff and global sales force to finalize contracts.
• Assisted in applying sales and booking revenues.

Decatur, GA

• Assisted in all elements of patient workflow: office and surgery scheduling, medical records management, and medical transcription.
• Assisted in insurance claim processing, patient billing, office communications, and purchasing.