Debbie Yip Email & Phone Number

Vancouver, BC, CA

• Functioned as sponsor Clinical Trial Manager contact for global Phase II gastric oncologystudy. Managed start-up activities including Informed Consent Forms (ICFs);study progress and timelines; investigator selection.
• Trained investigators and site staff on study Protocol and Pharmacy Manual duringSite Initiation Visits. Conducted Protocol training for Clinical Research Organization(CRO) and vendors for all amendments as appropriate.
• Participated in user acceptance testing and implementation of Interactive WebResponse System (IWRS) and Electronic Data Capture (EDC).
• Developed study templates, forms, and plans required for patient prescreeningthrough study completion, vendor management, and sponsor oversight.
• Collaborated with Drug Safety with launch of the in-house safety database.

• Functioned as Clinical Trial Manager for Phase IV heart failure study. Managedstart-up activities including study timeline; Clinical Research Organization (CRO)and vendor contracts and budgets; site selection and.
• Collaborated with cross-functional groups to maintain alignment on timelines anddeliverables.
• Assisted in the development and writing of protocol and amendments, and ICFs.
• Managed critical timelines for Special Protocol Assessment submission to the FDA.
• Functioned as sponsor CRA contact for the US team in a global Phase II resistanthypertension study. Maintained oversight of all CRO activities in the US. ManagedCRO and vendor contracts, budgets and invoices study-wide.
• Conducted co-monitoring visits for CRO monitor and site evaluation. Monitoredactivities of sites and investigators for compliance with protocol, GCP, and ICH.

• Assisted in study management activities for clinical trials phases I and IV, including feasibility and site selection; reviewedand finalized ICFs and patient materials, study plans, and templates; reviewed and approved.
• Assisted in and developed standard operating procedures (SOPs) and departmental work instructions.
• Conducted QC and data review of protocols and Investigators’ Brochure.
• Participated in co-monitoring visits with sponsor trial manager and sites.
• Participated as a key member of the eTMF implementation team.
• Managed and maintained the Trial Master File (TMF) to ensure inspection readiness.

US

• Identified, designed and implemented projects to enhance productivity by 20% in various areas of business processes.
• Planned and organized company exhibition at various trade shows.
• Coordinated and presented all marketing, advertising, and products for successful event showcasing.
• Generated leads by event exhibition and direct sales calls to existing and potential clients, effectively increasing sales volume by approximately 7% monthly.
• Assisted executives with creating various documents and projects for daily business functions, trade shows, and social media.

Mountain View, CA, US

• Trained specialist agents and advised consulting agents with proper management and resolution of issues related to customer account, shipment, and technical issues with Google devices and services.
• Analyzed distressed cases and created detailed reports to determine various factors such as the root cause and driver(s) of the problem.
• Analyzed trends and provided insights on business processes and agent’s actions/communications that require improvement.
• Investigated and collected data relating to large-volume errors in customer accounts, ordering issues, and issues associated with shipping and shipping providers.
• Monitored agent/client communications and account details to ensure proper management and timely resolution of issues.
• Acquired ownership of cases in which original agent(s) fail to properly resolve client issues to expedite a resolution and amend client relations.

• Produced expense claim reports for upper management to expedite claims returns.
• Performed various clerical and office duties, such as ordering and stocking office and kitchen supplies, filing, manage incoming and outgoing mail, and answering and directing calls.
• Conducted telephone interviews for references of potential services.
• Booked complex travel arrangements for executives and other employees.

- Consistently surpassed sales quotas by possessing superior product knowledge and a solid work ethic.- Operated in a fast paced, highly organized, team-oriented environment to maximize company profits. - Established a foundation for potential future careers by learning various marketing and sales strategies.

- Scheduled incoming meetings for upper management. - Prepared information packets pertaining to company and available positions for interviewees.- Received incoming packages and redirected telephone calls for employees.

- Aided managers in product design and technical troubleshooting to maximize departmental efficiency.- Assisted executives with creating and maintaining various documents and accounts, managing calendars, and booking travel arrangements. - Developed leads for inside sales department to recruit new clients.

Education record

Bachelor Of Science (B.S.), Nutrition Sciences

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse