• Functioned as sponsor Clinical Trial Manager contact for global Phase II gastric oncologystudy. Managed start-up activities including Informed Consent Forms (ICFs);study progress and timelines; investigator selection and activation; study plans,documents, templates, and training materials; and tracked vendor and site budgetand contracts.• Trained investigators and site staff on study Protocol and Pharmacy Manual duringSite Initiation Visits. Conducted Protocol training for Clinical Research Organization(CRO) and vendors for all amendments as appropriate.• Participated in user acceptance testing and implementation of Interactive WebResponse System (IWRS) and Electronic Data Capture (EDC).• Developed study templates, forms, and plans required for patient prescreeningthrough study completion, vendor management, and sponsor oversight.• Collaborated with Drug Safety with launch of the in-house safety database.

• Functioned as Clinical Trial Manager for Phase IV heart failure study. Managedstart-up activities including study timeline; Clinical Research Organization (CRO)and vendor contracts and budgets; site selection and activation; study plans,documents, templates, and training materials; and Investigator’s Meeting.• Collaborated with cross-functional groups to maintain alignment on timelines anddeliverables.• Assisted in the development and writing of protocol and amendments, and ICFs.• Managed critical timelines for Special Protocol Assessment submission to the FDA.• Functioned as sponsor CRA contact for the US team in a global Phase II resistanthypertension study. Maintained oversight of all CRO activities in the US. ManagedCRO and vendor contracts, budgets and invoices study-wide.• Conducted co-monitoring visits for CRO monitor and site evaluation. Monitoredactivities of sites and investigators for compliance with protocol, GCP, and ICH.• Participated in system design requirements, testing, and implementation ofInteractive Web Response System (IWRS), Electronic Data Capture (EDC), sitepayments system, and electronic Trial Master File (eTMF).• Participated in data review and reconciliation in all study systems to ensure qualityof data and documentation from clinical sites.• Managed Investigator’s Meeting (IM) vendor and all internal IM-related activities(agendas, training slides and materials, team preparation and rehearsals, visaletters, menus).• Managed the creation or update of Standard Operating Procedures (SOPs).• Participated in FDA and EMA sponsor audits as a Document Runner and prepared as back-up Scribe.

• Assisted in study management activities for clinical trials phases I and IV, including feasibility and site selection; reviewedand finalized ICFs and patient materials, study plans, and templates; reviewed and approved essential documents; andtracked screening and enrollment, monitoring visits and reports, protocol deviations, and FAQ log.• Assisted in and developed standard operating procedures (SOPs) and departmental work instructions.• Conducted QC and data review of protocols and Investigators’ Brochure.• Participated in co-monitoring visits with sponsor trial manager and sites.• Participated as a key member of the eTMF implementation team.• Managed and maintained the Trial Master File (TMF) to ensure inspection readiness.

• Identified, designed and implemented projects to enhance productivity by 20% in various areas of business processes.• Planned and organized company exhibition at various trade shows. • Coordinated and presented all marketing, advertising, and products for successful event showcasing. • Generated leads by event exhibition and direct sales calls to existing and potential clients, effectively increasing sales volume by approximately 7% monthly.• Assisted executives with creating various documents and projects for daily business functions, trade shows, and social media.

• Trained specialist agents and advised consulting agents with proper management and resolution of issues related to customer account, shipment, and technical issues with Google devices and services.• Analyzed distressed cases and created detailed reports to determine various factors such as the root cause and driver(s) of the problem. • Analyzed trends and provided insights on business processes and agent’s actions/communications that require improvement.• Investigated and collected data relating to large-volume errors in customer accounts, ordering issues, and issues associated with shipping and shipping providers. • Monitored agent/client communications and account details to ensure proper management and timely resolution of issues. • Acquired ownership of cases in which original agent(s) fail to properly resolve client issues to expedite a resolution and amend client relations. • Collaborated with superiors to determine the best method to manage complicated issues. • Assisted in documenting workflow procedures for hardware logistics and analytics.

• Produced expense claim reports for upper management to expedite claims returns. • Performed various clerical and office duties, such as ordering and stocking office and kitchen supplies, filing, manage incoming and outgoing mail, and answering and directing calls. • Conducted telephone interviews for references of potential services. • Booked complex travel arrangements for executives and other employees.

- Consistently surpassed sales quotas by possessing superior product knowledge and a solid work ethic.- Operated in a fast paced, highly organized, team-oriented environment to maximize company profits. - Established a foundation for potential future careers by learning various marketing and sales strategies.

- Scheduled incoming meetings for upper management. - Prepared information packets pertaining to company and available positions for interviewees.- Received incoming packages and redirected telephone calls for employees.

- Aided managers in product design and technical troubleshooting to maximize departmental efficiency.- Assisted executives with creating and maintaining various documents and accounts, managing calendars, and booking travel arrangements. - Developed leads for inside sales department to recruit new clients.