Consulting engagement at FIS: • Created complex work items in ServiceNow which produced the timely distribution of year-end financial reports. • Clarified and streamlined training procedures to improve efficiency and accuracy of ServiceNow work items. • Supported Client Account Managers with the customization of annual PPA financial disclosure documents. • Developed and maintained tracking spreadsheet to achieve completion of work items by December 15th deadline.Compliance Analyst – Consulting engagement at Santander Bank: • Reviewed Processes and Procedures to assess if they supported the Information Security Standard requirements. • Made recommendations and collaborated with SMEs to improve existing Process/Procedures and develop new workflows and documentation where none existed, to remediate gaps. • Published weekly metrics to keep stakeholders informed of the project’s progress and prioritize outstanding issues.Compliance Coordinator – Consulting engagement at the NFL: • Tracked and recorded all audit findings and remediation efforts to ensure all findings were addressed. • Facilitated third-party Risk Assessment, coordinating meetings with business units and reporting progress and action items to Director.Documentation Specialist – Consulting engagement at Protiviti: • Worked with client to remediate SOC 2 audit findings in the area of Policy, Standards and Procedures. Drafted documents, ensuring they addressed the audit findings. Security Analyst – Consulting engagement at Subway Franchise World Headquarters: • Overhauled third-party vendor questionnaires, which clarified questions and resulted in improved responses from vendors.

Business Change Advisor – Consulting engagement at Anthem: • Supported business groups to obtain state and federal approvals for Medicaid contracts by providing clarification of Statements of Work, Addendums and state-specific Exhibits. • Implemented version control of Contracts and Addendums aid in the effortless location of documentation.Business Analyst – United Technologies Corporation: • Located and categorized audit findings from repository; tracked all evidence on master spreadsheet.

• Initiated and conducted yearly User Access Reviews for 40+ financially significant applications to keep in compliance with the NAIC-MAR and to ensure user population (over 35K) help appropriate access levels. • Gathered user populations from Data Owners, verified and interpreted data via SQL queries to develop workbooks for managers to review, approve or modify. • Developed process documentation to clarify applications and business processes.

Contractor at Blue Cross Blue Shield • See above for details. Was hired full time by BCBSCity of Chicago Accounts Payable Reconciliation Project • Research paid invoices for payment discrepancies, aided Accountants to recover over $250,000 in over-paid invoices.Bank of America Data Migration Project • Collaborated with Data Owners and technical teams to schedule data migration to new environment.City of Chicago PCI Audit Project • Supported QSA with interviews and evidence collection for over 10 city departments; examined how PCI (payment card information) was handled; created presentation with findings.City of Chicago Department of Aviation – Remediation Project • Developed employee training materials and documented new procedures for handling PCI.Bank of America International Controls Governance Project • Analyzed evidence collected from Global Data Centers to identify and remediate deficiencies.

• Installed and configured hardware and software; used troubleshooting skills to solve computing issues. • Created training materials and trained end users. • Coordinated multiple projects.