Deborah Watson Email and Phone Number

Project Management, Business Analysis and Small Business Development.

Manages the development of project/system requirements and testing initiatives. Develops project schedules, operating procedures and metrics for process improvement. Lead troubleshooting and resolution efforts of technical issues. Manages the migration, building and testing of HealthCare documents (Digital and Hard Copy) for conversions. Develops working relationships with clients and third party vendors. Manages Project execution and schedules. Updates and maintains SharePoint documents.

• Established a new portfolio (Process Improvement Portfolio) of the Top 13 projects for the Internal Audit Group. • Built strong relationships with business and technology leaders. • Ensured that project management governance was followed. • Developed and maintained Project and Communications Plans. • Created Project Schedules. • Provided ongoing status updates on project progress, risks and change management. • Monitored risk events before becoming issues and potential roadblocks.• Prepared standard and management reports and presentations. • Managed budget for projects managed. Developed and maintained detailed ‘Project on a Page’ documents.• Placed projects information in the Service Now tool. Stored and managed documents in SharePoint. • Created ‘Lessons Learned’ documents and held ‘Lessons Learned’ sessions. • Maintained Risk, Assumptions, Issues and Dependencies (RAID) logs.

Project Manager/Lead Change Management Business Analyst • Maintained a deep understanding of the scope of work.• Managed the Project Schedule. Reported project progress. • Articulated how decisions may impact the entire project and workload.• Adhering to a Canadian Corporate mandate for Loan Systems Anti-Money Laundering (AML) Regulations compliance of fifteen loan Systems, developed an Umbrella Business Requirement Document (BRD) and individual BRD’s for revisions to existing banking lending systems to adhere to the mandate. • Verified customer and corporate data in Dodd Frank.• Provided Business Process flows. Led JAD sessions, conducted interviews and directed Junior Business Analysts. Directed Technology team in System Requirements Solutions. Managed Unit, Integration and User Acceptance Testing.

• Led large projects to transition the operations of Family Planning claims that were previously handled by Independence Blue Cross, Horizon of New Jersey and Independence Blue Cross and Blue Shield. • Established workgroups and directed their business analysts in the gathering of Business Rules and Requirements. • Conducted JAD sessions, evaluated existing systems for Gaps, created as-is and proposed Process Workflows and developed Use Cases. • Directed developers. • Monitored the testing and delivery of systems.• Set direction to establish functionality for the Special Investigation Unit (SIU) to capture claims prior and during FACETS processing from Providers under of Fraud, Waste and Abuse investigations. • Assisted with ICD-9 to ICD-10 conversion.

• Led the transition of Human Resource data from the Lawson Database Facilities application to the Hospital ARCHIBUS Facilities Management Database application.• Identified GAPS in the existing data, developed gap analysis documents and transformation logic. • Uploaded requirements into the Quality Center for testing.• Gathered and developed requirements to upgrade hardware and firmware of the CHOP Building Automation System (BAS) Facilities Systems.• Assisted in evaluating and documenting existing Air Conditioning Panels performance and maintenance records to assure room temperatures were aligned with hospital requirements. • Worked with the Facilitator Architect to create a virtual testing environment for Quality Assurance validation of patches to the BAS Facilities upgrades.

Lead Business Systems Analyst /Project Manager (3 separate contracts) • Assisted in the development of the ‘Scope of Work’ document for each state that implementing the ETS No-Child-Left-Behind standardized testing program. • After the acceptance of the ETS ‘Scope of Work’ developed Work Groups with ETS Test Writers, school districts and state administrators. • Participated in sessions to define the types of test that should be administered per grade, and set the schedule for administering the required test within each district. • Captured Business requirements for Kindergarten to Grade 12 (K-12) Standardized Testing for the states of New Jersey, Pennsylvania California and Puerto Rico; acquired appropriate sign-off from State and School officials. • Developed Functional Requirements for each state’s application.• Worked with the, ETS Test Coordinators to select test items (questions) and scoring processes. • Developed Functional Requirements and directed developers. • Directed Unit, Integration and User Acceptance testing; documented defects. • Developed Business and Functional Requirements for the ETS ‘SAT ON CAMPUS’ Personal Computer application that was used in the country of QATAR. • Created traceability matrixes between Business and Functional Requirements and Use Cases. • Developed Business, functional, non-functional requirements for Business Critical Projects, including PeopleSoft Human Capital Management (HCM), Payroll Time and Labor and Company Scholarship Recognition Programs.• Documented established pay scales and rates for Raters.

Additional ExperiencesThomas Reuters New York, NY 7/09 to 11/09 Technical Writer Documented network infrastructure, developed Run-Books and User Manuals. Wyeth Pharmaceutical Conshohocken, PA 7/08 to 01/09 Project Manager Managed a Cross functional team of ten analyst for FDA submissions. Independence Blue Cross Philadelphia, PA 6/16/08 to 9//2008 (2nd contract1/5/98 to 10/2002 (1st contract) Lead Business Analyst Incorporated claims into the company wide data warehouse. Developed Business and Functional Requirements, Directed offshore developers. BarclayCard US Wilmington, DE 12/07 to 6/08 Project Manager Managed a team of Commercial and IT Departmental managers through an effort to prepare for the first Internal Audit conducted by the UK Corporate Headquarters of all outside vendors. Worked directly with UK and US Director and managers.