Debbie Wisterman Email & Phone Number

Clarkston, Mi, Us

Auburn Hills, Michigan, United States

Farmington Hills, Michigan, United States

• Created annual budgets, and marketing plans and reviewed financial forecasts, budgets, and operational goals for 11 distressed properties.• Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.• Negotiated vendor contracts and presented to owners for approval.• Conducted property visits to assess curb appeal, office upkeep and maintenance activities.• Directed properties by determining requirements, planning for material equipment replacement, and implementing quality control oversight.• Handled terminations, performance evaluations, and employee coaching to maintain top property operations.• Inspected community common areas, apartment units, and model appearance to address problems.

Shelby Township, Michigan, United States

Farmington Hills

• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects for 1464 apartments.• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.• Maximized efficiency by coaching and mentoring 32 personnel on management principles, industry practices, company procedures, and technology systems. In addition, I mentored several Manager's in Training (MIT), who advanced to assistant mangers or above within the company.• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.• Handled tenant complaints promptly and appropriately.

Sterling Heights, Mi

• Managed 498 Class A apartments that were being completely renovated while occupied and/or vacant, as well as oversaw addition to clubhouse and renovation of existing space.• Determined requirements for units and/or organized and executed the turn board for market ready product after renovations were completed.• Completed all invoicing by each unit individually and coordinate all supplies for renovations• Lead and managed 11 employees, in addition to Managers in Training (MIT), who advanced to assistant manager of higher within the company.• Completed the Executive Management course• Completed final move-out walk-throughs with tenants to identify required repairs.• Followed up on delinquent tenants and coordinated collection procedures.• Implemented and enforced policies and procedures to maintain properties to highest standards.

Auburn Hills, Michigan

• Managed luxury community in Auburn Hills during new construction/lease up process.• Completed all start-up documents/marketing for the property during construction• Successfully leased 80% of the property during construction phase.• Final Punch all units and communicated with construction until all items were completed.• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Greater Detroit Area

• Multiple 3rd Party sites, managed up to two sites in Metro Detroit, totaling 927 units• Stayed within the established budget guidelines throughout the year• Actively maintain and report monthly variances and narratives• Ensures that all rents are collected when due and posted in a timely manner• Contact vendors concerning work scheduling, billings, vendor relations and certificates of insurance• Responsible for approving and submitting all invoices to corporate office for payment• Makes rental rate and concession recommendations to Regional Manager• Hire, train, motivate and supervise all on-site staff in order to achieve operational goals of the community• Bid out all large capital projects, set up contracts and see that work is completed• Manage, motivate, and discipline leasing and maintenance staff• Resolve any complaints that residents may have• Approval all applications, prepare move-in totals, and complete move-ins• Complete takeovers and transitioned managers

Sterling Heights, Michigan, United States

• Organized and prepared lease renewals notices, payment reminder notices, balance dues, non-compliance notices and follow-up as necessary for these notices• Handled all details of move-ins and renewals, including overseeing preparation of paperwork; handle all move-out paperwork and statements of deposit• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.• Completed final move-out walk-throughs with tenants to identify required repairs.• Trained leasing employees, toured apartments, and oversaw all maintenance staff

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.• Create advertisements for rental vacancies on websites and rental publications.• Process lease agreements, forms, reports, and documents timely and efficiently.• Collected monthly rent payments and other fees, always properly recording, and processing money.

-Assist in the catering coordination for private parties -Ensure that the customers are enjoying their meal-Explain how menu items are prepared, describe ingredients and cooking methods

-Assisted in the execution of off-site catering for weddings-Increased check averages by the promotion of appetizers, specialty items and drinks-Served drinks and dinner to high volume restaurant during pre/post Wrigley events

-Set up private restaurant for concerts and Pistons games-Poured and served all beer and wine ordered from guests-Stocked service areas with supplies such as coffee, food, tableware, and linens

-Organized supplies for corporate programs and delegated tasks to co-workers -Designed new programs for corporate guests to experience -Prepared activities and supplies for children and teen programs; implemented those programs on a daily basis-Participated in the planning for our holiday programs and executed these programs for resort guests-Developed and coordinated a Haunted Forest for the resort to hold each year