Debbi Luchtel Email & Phone Number

* Managed troop of up to 18 girls going on 10 years.* Service Unit Cookie Site Sales Manager (4 years), *Service Unit School Organizer (7 years). *Organized yearly school clean up day, holiday craft fest for the needy and song fest - starting a yearly tradition for all three events. *Led troop fundraising for 9 girls to travel to Alaska. *Helped 9 girls achieve their Bronze Award by assisting them in completing Fall City Elementary School's yearbook.

Redmond, Wa

Support Business Account Managers activate new clients and productsMonitor, report and fix product issuesCreate and schedule webi reports

Redmond, Wa

Monitor and research web & email alertsConfigure new client reports and user accountsMonitor, audit and analyze montly client and invoice reports Develop new product certification reports, testing packaging and product label designProvide Office Administrative SupportProduce product certification reportsSummarize, file and distribute corporate legal documents. Manage company travel and expensesPlan and Organized social functionsLoad daily data filesOrganize and Maintain Emergency Preparedness documentsManage office supplies

Bellevue

* Responsible for managing office operations, including screening incoming calls, redirecting to individuals who can quickly and efficiently respond. * Compose letters, reports, spreadsheets, budgets and other documents, including weekly key performance indicator reports. * Arrange travel, trip planning, hotel, car and associated expense reporting. * Assist in meeting planning, including set up, enrollment registration, check in, beverage/food service and certificates of completion. * Make timecard/payroll changes / updates* Schedule, prioritize and follow up on meetings and appointments. Maintain calendar and issues reminders and monitor appointments to assure the office operates efficiently. * Screens correspondence and monitors incoming invoices. * Ran office while two other Administrative Assistants were both gone for over 4 weeks.* TOOLS USED: MS Office Suite (MS Word, MS Excel, MS Powerpoint, MS Publisher, MS Outlook), Adobe Photoshop.

* Select, purchase, price, display and promote fresh produce, providing a high level of customer service.* Perform cashier duties and assist in Deli. * Create packaging tags for product & display.* Created duty tracking sheets and various inventory tracking sheets. * Created store produce ordering and best practices guide, as well as trained other employees.* TOOLS USED: MS Word, MS Excel, the Print Shop, Adobe Photoshop, MS PhotoDraw.

*Information Officer (3 years), Secretary (2 years). *Organized meeting with Mr. Bill Boeing and negotiated donation of 5 acres for ball fields. * Managed or Coached softball team (2 years). *Managed communications for league of 750+ players and their families. *Worked with multiple teams to accomplish capital improvements. *Executive assistant/Secretary for President, managing league information, creating player reports, producing meeting notes, updating league website.

* Responsible for managing maintenance and enhancement of N2H2’s Filtered Search product. Worked with Marketing to develop enhancement requirements and to prioritize work. Led product presentations and weekly planning meetings. * Created and executed functional test scripts. Developed process flows and code logic diagrams. * TOOLS USED: MS Project, MS Word, MS Excel, MS PowerPoint.

Bellevue, Wa

* Project managed the OS/390 Unix System Services application support readiness. Established a production environment, including configuration & installation of tools, support structure, and processes. * Managed work and provided verbal and written appraisal feedback to 15 employees.* Performed a cost benefit analysis on Lotus Domino Notes from NT to an OS/390 mainframe platform. Designed technical cost benefit analysis document.* Project managed the Software Objects implementation involving a methodology change to the way software changes are implemented. * Created & maintained MVS and project web pages, including graphics and animation creation. * Created MS Access group training database, forms and reports. * TOOLS USED: MS Project, MS Word, MS Excel, MS Access, MS Powerpoint, MS Publisher, MS Paint, Adobe PhotoShop, Windows 95/NT, PERL, HTML, CGI, JavaScript, PhotoShop, HotDog Pro, FTP, UNIX, OS/390 USS.

Bellevue, Wa

* Project managed the Problem, Change, Request Management (PCRM) software development communications, testing, training, reports & deployment. * Managed work and provided verbal and written appraisal feedback to six employees. * Programmed the PCRM web site, including forms, system administration pages, software installation and reports. * Created several Business Object Universes. Maintained all post-production Business Object Universes. Developed training material and held client training classes on how to create Business Objects reports. * Designed technical system administration guide and help desk guide.* TOOLS USED: MS Project, MS Word, MS Excel, MS Powerpoint, Windows 95/NT, SQL, PL/SQL, C, PERL, ORA/PERL, CGI, PCRM, Business Objects, FTP, UNIX.

Bellevue, Wa

* Assisted District Manager with scheduling/organizing meetings and vendor contract/billing management. . * Designed & maintained district web site. * Managed district expense & capital budgets. Handled ordering & performed vendor management * Organized & facilitated System Software Support district required training (CECO, MFJ, etc.), district meetings & pluralism/diversity/team building activities. * Managed activities of seven district RACF (Security) Administrators. * Organized & conducted district presentations on various topics: Budget, Employee Suggestion Plan process, Client Survey Results. * TOOLS USED: MS Project, MS Word, MS Excel, MS Powerpoint, Netscape, OS/2, RF Flowchart, Visio, TSO, HTML.

Bellevue, Wa

* Coordinated a MVS LPAR merge. Involved identifying effected groups/systems, developing/coordinating each groups conversion plan, performing prior testing, developing a back off plan & facilitating the merge activity.*Managed the code defect portion of the mainframe Availability challenge aimed at cutting software code defect outages in half. Coordinated activities across all System Software Support & assisted in problem resolution. * Designed an IMS 4.1 training package and lead training sessions throughout U S WEST.* Organized IMS work load activities, involved documenting all projects, prioritizing work, creating project sheets with identified milestones, and conducting bi-weekly group status meetings. * Organized IMS 3.1 conversion meetings to create a conversion plan, solve road blocks, coordinate application, MTO and IMS software support activities & develop backout plans. * Regional Software Change and IMS Third Party Software Standardization team leader. * Installed software/maintenance & trouble shoot problems for IMS, IMF, DataBase Tools & FileAid for IMS. * TOOLS USED: MS Project, MS Word, MS Excel, MS Powerpoint, Extra, TSO, IMS, IMF, RESOLVE, JES, CLIST, IBMLINK, JCL, DB2, FLASHER, FileAid.

Bellevue, Wa

* Created & administered a Service Center/MTO on-the-job training program.* Performed Service Center/MTO functions, including using scheduling software (CA7) to control complex job submission/triggers, resolving JCL/job problem bringing up/down various application resources (IMS lines, links, programs, etc.), installing/testing new application releases, coordinating problem resolution during on-line outages. * TOOLS USED: DOS, Office Vision (email), TSO, DNAS, IMS, IMF, OMEGAMON, JES, CLIST, JCL, DACS, FileAid, Extra, SAF, CORD, MAC, LAN, ISPF, CA7, CA11, Flasher, TIB.

Greater Seattle Area

* Researched, designed and programmed (using EzAPI) a temporary billing systems (VuPoint & TeleChoice), including a customer bill resembling our current customer (CRIS) bill * Provided technical assistance analyzing PC problems & provided PC training.* Developed spreadsheets & macro's to trend major customers billing information. Proactively worked with outside clients to resolve potential billing problems. * Trained employees on investigation methods & tools. * Investigated pre-toll fraud/billing errors - contacted outside customers and used previous bills to resolve billing errors. * Worked with outside clients performing toll "0" telephone operator functions.