'Theres no perfect solution but some of our choices are kinder and better for the environment than others' I am excited to be part of this fast growing independent little business. We are a small team based in Exeter, Devon, UK. MY LITTLE ECO SHOP began in January 2020 with the purpose of bringing affordable eco-options to the market. When making the switch to eco, we are all shocked at the prices for sustainable products. The team source's the best eco products they can find that are affordable and minimalistic.We are working hard to provide products that make a difference to both our customers and the planet.

Working closely with the senior management team guiding our teams to ensure the client experience is paramount to everything that we do. With the growth of Bigwave structural changes in the company have been aimed at being able to deliver exceptional customer support and improving the overall customer experience. Whilst liaising with clients to ensure commercial opportunities are explored and with the introduction of new online products such as ‘Proofhub’ and ‘On Demand’ revolutionising the delivery of services the focus is on ensuring the fully bespoke service offered is maximised by all clients in the fast paced marketing environment.

Working with a number of clients influencing and managing change to make a substantial impact on company standards and push companies forward on a variety of issues. Enabling them to develop professionalism across a range of skills and services. Analysis of clients Health and Fitness offering with particular attention to the Gym and Group Ex programmes. Casting a 'Critical Friend' view of the whole experience via auditing and mystery shopping the current service and making recommendations for improvement. Managing change via direct and indirect on going support and giving Key Stakeholders a 'broader eye' view .Working with a client who is reporting a recent 12 month period;• Membership growth of 15%• Gym attendances up by 4%• Membership retention improved by 5%• Brand development has been designed and implemented with success.• Customer service measures have been introduced, and scores continue to improve.• Eyes have been opened to the wider industry trends and influences, rather than local comparison.• Operating systems have been developed, stream-lined and made more efficient and effective.

Field Sales across the UK to develop the customer base of the company including presenting to prospective clients, writing proposals and presenting to the board. Representing the company at Industry Events and Functions both in the UK and abroad.Developed products such as the Mystery Shopping product, Customer Survey Suite and the KPI suite (Key Performance Indicators) Responsible for quality control of these products. Deliver and facilitate training modules for client’s staff.

As part of my full time role at Big Wave Media I am principle organiser of an annual event bringing together over 25 local businesses to compete in fun events across the city whilst enjoying networking with other companies, socialising with co-workers and raising money for local charities. Raising in excess of £14,000 over 3 years whilst making introductions for local businesses in a fun relaxed environment this format is enabling us to have a larger impact on local charity.

Heavily involved with the initial and ongoing development of the company Fitness Quality Management System (QMS) with responsibility for:- Delivery and monitoring of the QMS, Staff Training, Auditing, Monthly Reporting and Analysis, Budgeting, P&L’sFounder member of the Primary Care Trust’s ‘Devon Get Active’ Committee accrediting GP Referral Schemes in Exeter, Mid and East Devon.

Debbi’s Body Blitz, instructing freelance classes, fitness instructor for local authority and private management contractors.

Help users of the centres to reach their fitness goals, supporting GP referral patients to exercise safely, increase fitness resulting in better management of pain, better quality of life. Making exercise fun