Debra Short Email & Phone Number

Indianapolis, In, Us

Customer-focused real estate agent who provides personalized attention, expert advice and relentless dedication to fulfill a client's real estate needs.

Fremont, Ca, Us

Responsible for comprehensive program management for key customer programs, operating in US, Canada and Australia. Act as key point of of contact, efficiently overseeing and coordinating all customer-related activities. From project initiation to assembly activities, to end-user and retail fulfillment, I ensure a seamless and synchronized process, focused on meeting customer requirements and delivering exceptional results.

Irvine, California, Us

Irvine, California, Us

Responsible for Total Order Fulfillment, Packaging and Returns for assigned account base including one of IMM's largest customers. Managed customer launches in Slovakia and Canada.

Irvine, California, Us

Evavi ProjectIntegrate new and existing customers onto a new software package called Evavi.Work as liaison between Account Management teams and IT to ensure that the application provides the necessary functionality to satisfy all customer requirements.Lead testing functions with internal and external customers. Assist with requirements gathering for customer implementations.Proactive in learning various Brightpoint systems in order to expedite full end to end testing activities.Provide Evavi support to account management teams. Create training videos to further educate application users and Account Management teams with Evavi functionality.Assist with report creation, scheduling and testing.Post XML inbound documents into Evavi test system.Experience utilizing Evavi, Evavi PIM, BPO, JDE & Viaware.

Irvine, California, Us

Primary contact for all communications relating to assigned accounts.Successfully managed the launch of three new accounts to Brightpoint (Kajeet, KDDI, RCN).Responsible for the total order management process including monitoring inventory levels, daily open order review and backorder reports. Involved in all new End User and Retail product launch activities including packaging, programming and kitting.Maintained close working relationship with customers to better understand their business needs and find ways Brightpoint services could improve them.Worked closely with Traffic, Resource Planning, Engineering, IT, Credit and Operations to ensure customer's expectations were achieved.Obtained and reported forecast information to management. Achieved high Customer Scorecard ratings and A/R % Current accuracy rating each month.Increased direct product margin by promoting Brightpoint's value added services.Completed Customer Billing for services provided on a monthly basis.Presented Executive Summary reports to management.Provided direction to Project Coordinators and Project Managers.

Los Angeles, Us

Managed ordering and logistics activities of sourced Audio and Video finished goods for a department that has an annual budget of $400M.Interfaced with various departments including product planning teams, marketing teams, sales teams and Hong Kong sourcing office to communicate product availability and issues.Held monthly meetings with sales and marketing departments to better manage product flow and ensure customer requirements were met.Responsible for working with marketing teams to create and ensure complete model set up for all product launches.Worked closely with International logistics group to identify delays and expedite shipments.Participated in annual marketing meetings to determine future product development.

Los Angeles, Us

Responsible for project leadership of solutions to support the Supply Chain Logistics department.Defined requirements and generated high level designs for business initiatives that impacted the Information Technology department.Developed and recommended alternative solutions to business problems.Managed the implementation of a new warehouse management system into a Thomson facility located in California.

Los Angeles, Us

Tested and Implemented EDI documents with external customers.Supported Customer Service, Credit, Logistics and Sales departments in the U.S. and Canada.Managed EDI relationships with internal and approximately 100+ large external customers.

Los Angeles, Us

Provided system support and training for existing and newly hired employees in Customer Service and Direct Sales departments in the U.S. and Canada.Monitored daily reports to ensure agreement between the order system and warehouse management system.

Los Angeles, Us

Promoted within the Customer Service Department from Customer Service Coordinator, to Key Account Specialist to National Account Administrator.Responsible for Order Management activities for regional and national accounts with sales volume exceeding $300 million.

Bachelor Of Science, Marketing

Bachelor Of Science, Business, Marketing