Debby Doe - Assoc Cipd Email and Phone Number

* Working in Operations Contact Centre, dealing with customer queries for clean water and waste water issues on the emergency line.* Attention to details and correct entry is vital in this role to assist engineers attending correct jobs relevant to them and within the correct timescale using Vistec and Vistec Service Management.*Managing customer complaints and liasing with people from all levels in the infrastructure within Thames Water and Lanes4drains.* Floor walking call centre to assist new starters when on a call with any help needed, then feeding back information to team manager where further training might be needed.* As a Top performing agent, providing hints and tips to fellow colleagues on using systems and managing calls to deal with customers in a timely manor.*Assisting 24 hour team with Event logging and Report-a-leak reports, using Excel, CRM and GIS.

* Working along side the accounts manager, my responsibilities include cashing up the weeks takings and inputting these results on SAGE and Excel.* Use Rezlynx to retrieve weekly sales figures to cross match banking.* Checking supplier invoices and inputting purchase orders onto sage.* Carry out marketing calls to promote hotel / conference deals to previous guests and local business' as all levels.

*B2B telemarketing role, calling companies and gathering further information from all levels of infrastructure.* Identified relevant person to speak to in the company to ensure correct information is taken and who has the authority to proceed with product enquiry.*Strong attention to detail to ensure all information passed on to sales is correct.*Exceeded each week the companies targets for lead generation.

* Working at the savings call centre, dealing with customer transactions and queries as a CSA, then as a QAA, I dealt with escalations of customer complaints/queries. I also marked calls and provided feedback for them.* After becoming a Call centre champion, various periods outbound calling and helpdesk.* CSA member of the Phoenix Project, providing input to the design, presenting and coaching the users and ensuring effective feedback to the Project Manager.* Working with new starters: Helping them comply with regulatory requirements; making sure they are happy with the processes, procedures and strategies for customer satisfaction.* Creation and implementation of team incentives.* Proving hints and tips on winning strategies for RSP's etc.* Completed NVQ level 3 in Retail Financial Services.

* Working at a small branch, I was called upon to fulfil various roles including cashering and end-of-day closedown processing. I was a key holder who was on call if manager was unavailable for site issues. Promotion of the range of Natwest savings, investment and loans opportunities and harvesting of customer referals.

I had many different roles as Gala Charles Cross.I started off on the main floor change giving, cash collecting and claim checking. I then moved to call cash bingo and prize bingo which was great fun. I helped out on booksales at times when busy, selling books, working out cash prizes for main stage. I then moved on to train as a main stage caller where I then moved to Basingstoke to help them change over from another bingo company to Gala.