Debby Eubanks Email & Phone Number

San Francisco Bay Area

Develops new training programs, and conduct training for the Contact Center employees.

Nashville, Tennessee, United States

• Created, organized, planned, employee and customer training using videos and workshop guides.• Developed and managed eLearning and virtual instructor-led solutions, through the learning management system.• Maintained training records, attendance, assessment and test, (re)certification, and retraining requirements.• Evaluated program effectiveness through assessments, surveys, feedback, and communication with various team leads, to determine effective training solutions to address development needs.• Tested new approaches and techniques to continuously improve and pro-actively analyze current processes, approaches, and solutions to be prepared for future refinement.• As an LMS administrator - responsible for updating the look and feel of the application by user.• Scheduled virtual sessions, uploaded content, run reports, and troubleshoots end user issues.• Drafted and improve content for the LMS, client portal, and workshops.• Facilitated feedback sessions on L&D workshop effectiveness.• Communicated and escalate any issues or roadblocks to the Learning and Development Manager.

Novato, California

Training Administrator / LMSo Assist in the design and build of QA curricula for LMSo Upload training records to LMS systemo Review documents for GDP compliance, track movement of documents, manage corrections Assign training curriculao Support LMS training needso Assist with training effectiveness improvement projectso Assist in the management of qualifications for trainers' database

San Francisco Bay Area

Training & Developmento Develop communication plan for new software rollouto Collaborate with departments to identify best training practices for students, faculty & staffo Develop training materialso Conduct training

Oakland, California

Training & Development - Onboardingo Collaborate with cross functional teams and SME’s to develop common onboarding solutiono Conduct needs analysis and design learning solutionso Identify learning and performance objectiveso Develop new employee onboarding program, including onboarding support documentation for Supervisorso Conduct Onboarding classes for new hires & support program for supervisorso Schedule training sessionso Collaborate across departments to develop, communicate, and roll out job-specific competencies

San Francisco Bay Area

• Stone Setting• Fabrication• Jewelry Repair• Casting

Long Beach, California

Training & LMS Administratoro Implement & maintain Oracle LMSo Participate in LMS testingo Support users with LMS implementationo Identify & manage all training vendorso Track annual training budgetTraining & Developmento Identify annual company training needs (annual needs analysis) for 300 employeeso Develop annual company training plan & scheduleo Develop & conduct training - Sales, Customer Service, Leadership Development, State and Federal requirements, Onboarding and Software Application Trainingo Develop eLearning trainingo Create online training surveysOnboardingo Coordinate internal and external onboarding processo Develop & conduct onboarding o Oversee end-to-end onboarding process for all employees

Long Beach, California

• Provided training for over 8,000 employees nationwide.• Developed and conducted: Technical Training, Customer Service, Softskills and Train-the-trainer programs.• Developed & conducted new On-boarding program. Filmed company CEO and Sr. Management message for new hires.

Torrance, California

• Developed and implemented training for new proprietary software application.• Collaborated with subject matter experts in material gathering for training. • Scheduled and implemented training for 200 Toyota Financial Services (TFS) employees.