Debby Howell Email and Phone Number

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Supervisor, Billing ServicesResponsible for the operations and financial activity of a Professional Billing Department. InsureBilling and collection regulations are followed in accordance with compliance laws. Managed a Staff of 64 employees. Key Accomplishments• Reduced accounts receivable by 50%• Implemented new Revenue Cycle Management Billing System• Implemented new Denial Management System• Developed Staff Performance Measures which improved performance goals• Restructured Customer Service to improve service by 20%• Developed Incentive Program to reward staff for performance goals being met• Developed departmental documentation as it relates to job descriptions and functions as a method for training employees learning new tasks and a training module for new hires

Nationwide Children’s Hospital, Columbus, Ohio 2005-2009Manager, Professional Billing Responsible for the operations and financial activity of a Professional Billing Department. Insure Billing and collection regulations are followed in accordance with compliance laws. Managed a Staff of 40 employees with three direct reports.Key Accomplishments:• Reduced accounts receivable by 69%• Implemented new Revenue Cycle Management Billing System• Received EPIC Certification in Resolute Professional Billing• Developed Staff Performance Measures which improved performance goals• Restructured Customer Service to improve service by 20%• Established standardized payment plan process and financial assistance for families to reduce dollar amounts written off to bad debt• Developed Incentive Program to reward staff for performance goals being met• Developed departmental documentation as it relates to job descriptions and functions as a method for training employees learning new tasks and a training module for new hires.

Anthem Blue Cross Blue Shield, Worthington, Ohio 1979-2004Manager, Claims Operations 2001-2004Responsible for the operations and financial activity of Bluecard Claims Adjustment Area. Achieved and maintained Blue Cross Blue Shield Association goals for Bluecard Index for the timely adjustments of claims. Managed a staff of 27 claim adjusters. Key Accomplishments:• Recovered over $4 million from overpayments in adjustments of 70,000 claims• Developed online Lotus Notes Production Database to eliminate the use of paper reports, to assist staff in daily production as well as monitoring of daily inventory• Developed Adjustment Training Manual which improved efficiency and the timely processing of claims• Developed Employee Buddy System Program which promoted teamwork and accountabilityManager, National Accounts-Customer Service 1998-2001Responsible for managing the operations and financial activity of a Customer Service Call Center. Responsible for handling inbound-outbound calls from providers, other Blue Cross Blue Shield Plans and National Account GroupSales Representatives. Maintained Corporate Standard Performance Guarantee goals. Managed a staff of 20 customer service representatives. Key Accomplishments:• Awarded Manager of the year Anthem National Accounts Survey• Developed Staff Performance Measures which improved performance goals• Developed Work at Home Program which allowed staff to balance family and work responsibilities which improved moral and productivity• Implemented a Voice Response System which improved the percentage of calls abandoned• Developed Quality Enhancement Program which improved customer satisfaction and improved the overall BCBS Association Quality Guidelines