Debby Dellit Email & Phone Number

Brisbane

Provide business support services to IPAR management staff and Allied Health professionals, ensuring excellence in, and quality of customer and client service delivery.● Continuously meet and exceed timeframes set for core business support functions, prompt answering of telephone calls, meeting internal administration request response time frames.● Meet and exceed quality assurance indicators for internal and external service delivery and customer service. ● Consistently recognized for warm and welcoming manner, caring nature, relationship building and excellent customer service abilities.

Brisbane

Brisbane, Australia

Coordinate, schedule and provide strong customer service to clients and their employers relocating worldwide for business or personal reasons. Relocating can be daunting for many families and managing their moves takes alot of stress out of the relocation process. Managing these moves ensured customer requirements were met in a timely and professional manner. The role also provided business and financial administrative assistance to the director.● Consistently exceeded customer expectations; provided advice to corporate clients on suppliers and services in view of their location, specific requirements and budget, conducted audits on quotes received, and successfully negotiated competitive pricing with preferred removal company.● Created and implemented a user-friendly database to facilitate timely provision of daily updates and monthly reports to the director via electronic communication. ● Streamlined corporate account filing system to enable timely provision of updates and information to corporate accounts, relocatees, and suppliers at different stages of each move.

Brisbane, Australia

Developed and established the role of Corporate Staff Development Training Officer within the service. The role involved extensive research, networking with directors and officers across the district; planning, designing and evaluating course outlines and schedules; creating PowerPoint presentations; coordinating room bookings and equipment/resources; and designing brochures, flyers and manuals for distribution; and providing monthly feedback and reports to management. Delivered courses across 4 campuses including Leadership, Fire Safety, Records Management, Minute Taking and Orientation.● Facilitated corporate training and development for the service. Identified and determined requirements for the role in collaboration with directors and department heads; determined current training available for utilisation; researched information, products, resources and materials available.● Conducted mandatory fire safety evacuations across all 4 campuses in compliance with quality systems.

Brisbane, Australia

Travelled to all 4 campuses with the director to network with department personnel, and attended weekly meetings for Allied Health professionals. Provided personal administrative assistance to director, prepared daily payroll documentation, and assisted new staff members with induction and training.● Successfully established the new role of Executive Support Office for Allied Health including development of a procedures manual for use by 40+ new employees including policies, procedures, and a range of helpful information to assist new staff members with their transition. ● Designed and developed an electronic employee database of 75+ allied health staff members throughout 5 campuses, including emergency contact details, mandatory training, and police checks.● Developed an electronic roster system which facilitated access and cross-checking of payslips against the roster.

Brisbane, Australia

Increased staff knowledge and skills through researching, planning, designing and implementing 15 tutorials for Customer Service departments throughout the company's 7 branches Australia-wide, and training 14 staff members on systems, policies and procedures across the 7 branches.

Brisbane, Australia

Managed and mentored a 4-person team on all aspects of the company's imports, and implemented the company's Return to Work policy across 2 branches.

Brisbane, Australia

Managed and mentored a team of 10 in all aspects of policies and procedures. Designed and implemented the WH&S policy across 2 branches. Trained 22 staff on the new in-house software package, R2K and subsequent updates; and trained 6 staff in various Customer Service Roles specific to their departments.

Brisbane, Australia

Managed and trained 5 staff members in various roles specific to their departments across, reception, domestic and corporate sales, operations, storage, and imports.

Brisbane, Australia

Calculated and quoted all export enquiries received through the branch.

Q-Comp Workplace Rehabilitation & Return To Work Coordinator

Workplace Health & Safety Officer

Certificate Iv Training & Assessment, Workforce Development And Training

Fire Safety Advisor, Fire Protection