Debby Lind Email & Phone Number

Carpentersville, Il

POSITION SUMMARY: The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. As representatives of Revcor, Inc, individuals in this position are required to follow and communicate Revcor business practices to customers and demonstrate the Revcor Code of Conduct, ethics and values on a daily basis. Revcor and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis. RESPONSIBILITIES: •Manage Customer Orders, Customer Warehouses & MRPs •Run costs on sales parts •Enter quotes with sales direction •Enter sample quotes and submit sample orders •Update and use a CRM system as instructed •Assist with Pricing/Credit/Quality Issues •Update Price Lists •Monitor supply agreements •Provide and/or participate in the technical training and/or overall sales assistance for the assigned sales territory. Additional responsibilities included, but are not limited to: •Act as a backup for other Customer Service Representatives •Facilitate annual customer pricing reviews •Update AMM Worksheets •Update RSM, Sales Rep, Region Assignments in our ERP system •Enter orders and initiate invoices for services fulfilled by Revcor’s engineering team

Woodstock Il

Results-generating, multifaceted professional with exceptional relationship management skills coordinating operations, ensuring the timely delivery of quality product to exacting customer specifications. Quickly building rapport with top clients, providing solutions to enhance project value and product quality, and mitigate complaints through exceptional problem-solving skills.Act as a liaison/advocate between customer and all departments including scheduling, estimating, credit, billing, paper, traffic control, premedia, pressroom, bindery, shipping, and warehouse.Identify and capitalize on operational improvement opportunities that increase efficiency without sacrificing quality. Expertly promote company to clients.Set the standard for providing outstanding knowledgeable and professional customer service indicatives and best practices.Research and resolve invoicing, billing, credit memo status issues.Track and coordinate customer service projects.Act as the main point of internal communication for all management and departments.Creation and distribution of LP instructions, distribution and mail list planning instructions, invoices, and all necessary reports.Interface with customers to obtain project instructions, provide recommendations or cost saving options and establish communication protocol.Participate I conference calls and production meetings discussing project progress.Draft master notes detailing account management instructions.Reserve equipment and order paper based on needs.Arrange press approvals with necessary departments.Monitor printing and production progress to ensure on time delivery and mailing of product.Communicate and delays or issues with customer.Manage customer complaints.Communicate available company services.

Woodstock Il

Brown Printing was acquired by Wisconsin based Quad/Graphics, the international $4.8B Sales commercial printer in May, 2014 - resulting in corporate wide restructuring, division consolidation and plant closures, including this division in August, 2014. Please see my professional experience above under Quad/Graphics.

TICKETSNOW — Crystal Lake, IL 2009 to 2010 Provide superior customer service in high-volume call center to achieve full customer satisfaction and earn repeat business for resale division of Ticketmaster.Utilize web-based ordering system to determine available seat locations for concerts and events, providing alternative options to meet customer needs. Verify account and credit information. Leverage exceptional problem-solving skills to research and resolve full range of product- and payment-related issues; issue credits or ticket upgrades as appropriate. Interface with vendors to determine ticket release dates, confirm availability and request that tickets are set aside for customer purchases. Enter detailed notes for each order to facilitate future interactions. Key Achievements:Proactively prevent issues from escalating to management by listening carefully to customer needs and providing workable solutions and compromises, responding to customers honestly and with respect; remain calm and personable when working with even the most challenging of customers.Consistently meet sales / call volume goals and earn high customer service ratings.

Woodstock, Il

A 550 employee division of the 3rd larges commercial printer in the USA with 400 MM sales/ 3 facilities and 2000+ employees - this division specializes in printing, finishing and distribution short run and special interest magazines and catalogs. Brown Printing was acquired by Wisconsin based Quad/Graphics, the international $4.8B Sales commercial printer in May, 2014 - resulting in corporate wide restructuring, division consolidation and plant closures, including this division in August, 2014. Please see my professional experience above under Quad/Graphics.

Tek Packaging is a printing - thermoforming company. I was account rep for existing clients and new clients. Worked with sales and called on leads. Send out promo material.