Conduct regular audits and reviews of HR processes, practices, and documentation to identify areas of non-compliance and develop strategies for improvement.

•Increased the number of active clients by 87.5% by developing a digital communications strategy, including email and social media• Implemented email marketing campaigns using HubSpot averaging a 37% open rate and 5% click-through-rates on client emails• Grew the online community by 3x (total of 9500 members) through content development, social media strategy, and content moderation• Onboarded all new clients and managed client schedules and tasks using HubSpot, Notion, and G-Suite,… Show more •Increased the number of active clients by 87.5% by developing a digital communications strategy, including email and social media• Implemented email marketing campaigns using HubSpot averaging a 37% open rate and 5% click-through-rates on client emails• Grew the online community by 3x (total of 9500 members) through content development, social media strategy, and content moderation• Onboarded all new clients and managed client schedules and tasks using HubSpot, Notion, and G-Suite, serving as the primary point of contact for the portfolio of 150 customers• Cultivated client loyalty through strong relationship-building and support, thereby increasing demand for additional services by 32% Show less

• Supported the recruitment of qualified and competent clinical and administrative team members during a rapid period of growth from 55 employees to over 120 new hires• Oversaw internal policies and procedures in alignment with corporate and regulatory requirements• Facilitated onboarding, orientation, and ongoing training & development for over 120 clinical and administrative team members• Initiated all required conditions of employment including DL checks, criminal background… Show more • Supported the recruitment of qualified and competent clinical and administrative team members during a rapid period of growth from 55 employees to over 120 new hires• Oversaw internal policies and procedures in alignment with corporate and regulatory requirements• Facilitated onboarding, orientation, and ongoing training & development for over 120 clinical and administrative team members• Initiated all required conditions of employment including DL checks, criminal background checks, OIG & SSN verifications, and other state-specific licensing requirements, as well as non-disclosure agreements• Supervised and evaluated job performance of team members• Managed agency billing and corresponding documentation to ensure on-time and accurate payments, increasing monthly billing productivity percentile from low 60 percentile to 92%• Member of Leadership Team responsible for project management, facilitating corporate strategies and policies with an emphasis on creating an environment of employee satisfaction, retention and sustainability leading to strong revenue growth • Purchased all office supplies and requests for iPads, laptops, and desktops, and providedtechnical support to staff and clinicians Show less

• Increased the number of volunteers by 83.7% through active community outreach, an online recruitment campaign, sourcing new volunteer opportunities, and creating a strong onboarding program• Implemented an expedited recruitment and onboarding process that eliminated recruitment delays by 45% • Developed a Volunteer Services Manual used by all Adventist sister hospices outlining volunteer program procedures under new electronic health record technology• Created and delivered all… Show more • Increased the number of volunteers by 83.7% through active community outreach, an online recruitment campaign, sourcing new volunteer opportunities, and creating a strong onboarding program• Implemented an expedited recruitment and onboarding process that eliminated recruitment delays by 45% • Developed a Volunteer Services Manual used by all Adventist sister hospices outlining volunteer program procedures under new electronic health record technology• Created and delivered all volunteer training, orientation programs, and ongoing continuing education modules• Managed volunteer recognition and appreciation events, including promotions, vendor acquisition, budget, and programming, averaging 60+ attendees per event Show less

• Recruited, supported, and supervised 850+ volunteers throughout the 10-day national convention period, including check-in, scheduling, reassignments, training, and orientations• Produced all volunteer content, including job descriptions, weekly communications, waivers and releases, orientation materials, and PowerPoint training presentations• Increased number of volunteers recruited by 39% compared to prior conventions• Sourced, implemented and managed a new volunteer registration… Show more • Recruited, supported, and supervised 850+ volunteers throughout the 10-day national convention period, including check-in, scheduling, reassignments, training, and orientations• Produced all volunteer content, including job descriptions, weekly communications, waivers and releases, orientation materials, and PowerPoint training presentations• Increased number of volunteers recruited by 39% compared to prior conventions• Sourced, implemented and managed a new volunteer registration database that increased volunteer management efficiency by 85% Show less

• Managed membership recruitment drives for 9 Chapters with 2300+ members and maintained the national member database• Created membership training materials and facilitated twice-yearly training sessions with over 350 attendees in Oregon and Washington• Increased membership satisfaction by 43% through improved member engagement and implementing a member mentorship program• Planned and led sponsor training workshops and prospective member information night with over 100 attendees

• Coordinated and led Chapter programming, including monthly board and chapter meetings for 325+ members• Oversight of 26 committees, including budget of $93,000, planning, event, and programming committees• Created and Implemented a board succession program increasing board success, access, and candidacy• Strategized and collaborated closely with Board members to ensure compliance with governing documents • Managed Chapter marketing and public relations efforts in accordance… Show more • Coordinated and led Chapter programming, including monthly board and chapter meetings for 325+ members• Oversight of 26 committees, including budget of $93,000, planning, event, and programming committees• Created and Implemented a board succession program increasing board success, access, and candidacy• Strategized and collaborated closely with Board members to ensure compliance with governing documents • Managed Chapter marketing and public relations efforts in accordance with branding guidelines Show less