Client Care Center Manager
CurrentCoordinate daily activities, training and coaching of a large staff of Schedulers, Operators and Service and Showroom Coordinators working with a variety of brands under multiple rooftops at different locations with the common goal of serving customers for life. Provide “client focused” telephone and relationship skills on inbound and outbound calls with a specific call guide in a warm and friendly manner. Responsible for maintaining positive relationships with all vendors as well as other managers and proactively follow their brand guidelines to ensure correct adherence. Effectively manage the service reservation processes and be able to track department productivity by evaluating reports, creating policy and procedures and ensuring that all daily tasks are being completed by the staff. Effectively manage the operator processes and be able to track department productivity by evaluating reports, creating policy and procedures and ensuring that all daily tasks are being completed by the staff.
