Deb Cogossi Derosa Email and Phone Number
As a Client Care Manager I enjoy championing individuals and teams to “Be All You Can Be!”Words I live by: "I get up every morning determined to both change the world and have one hell of a good time. Sometimes this makes planning my day difficult."(E. B. White)My passion to make a difference in the world shows up in the way I encourage without coddling, push without being pushy and support unconditionally. My experience as a Client Care Center Manager at brand dealerships enables me to bring an exceptional position of experience when developing strategies and processes with clients. I enjoy finding unique methods of keeping teams motivated and focused on goals. I particularly enjoy being in a position to promote professional development and career paths. One of my biggest honors was to be past nominee for the Giraffe Award by the Palm Beach County Women’s Chamber of Commerce given to women who “stick their neck out” to assist the community. I’ve also had the honor of presenting at the Women in Automotive conferences to share information that benefits both women and dealerships in the training and hiring of more females in dealerships.Fun Facts: I’ve always loved cars and was the only girl in my high school’s “Mechanics 101” class! My first child was born when I was 42 and his first word was…Truck!*automotive sales*automotive service*customer satisfaction*nonprofit management, fundraising, grant writing*environmental education for children, educators, the community*special events coordinator, manager, planner*marketing, advertising, press releases
Schumacher Automotive Group
View- Website:
- schumacherauto.com
- Employees:
- 259
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Client Care Center ManagerSchumacher Automotive Group Jun 2021 - PresentCoordinate daily activities, training and coaching of a large staff of Schedulers, Operators and Service and Showroom Coordinators working with a variety of brands under multiple rooftops at different locations with the common goal of serving customers for life. Provide “client focused” telephone and relationship skills on inbound and outbound calls with a specific call guide in a warm and friendly manner. Responsible for maintaining positive relationships with all vendors as well as other managers and proactively follow their brand guidelines to ensure correct adherence. Effectively manage the service reservation processes and be able to track department productivity by evaluating reports, creating policy and procedures and ensuring that all daily tasks are being completed by the staff. Effectively manage the operator processes and be able to track department productivity by evaluating reports, creating policy and procedures and ensuring that all daily tasks are being completed by the staff. -
OwnerExperienced Bdc Solutions Jun 2018 - PresentVirtually and on site train managers and staff on effective processes, call guides and purposeful responses for inbound as well as strategies for outbound. Provide continued monitoring and coaching after training. Provide mystery shop calls and monthly strategy meetings. Pricing for your individual needs and design provided.
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OwnerEnjoy The Journey Llc Jan 2020 - PresentFlorida, United StatesLife is all about making proactive choices to live, play, work, travel, eat, and adventure. We've lived through some tragedies and horrible times but we keep striving to live life to the fullest. We love helping others with their journeys whether it's through painting experiences or with a fun stay at our Airbnb.
Deb Cogossi Derosa Skills
Deb Cogossi Derosa Education Details
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Early Childhood Education
Frequently Asked Questions about Deb Cogossi Derosa
What company does Deb Cogossi Derosa work for?
Deb Cogossi Derosa works for Schumacher Automotive Group
What is Deb Cogossi Derosa's role at the current company?
Deb Cogossi Derosa's current role is "I get up every morning determined to both change the world and have one hell of a good time. Sometimes this makes planning my day difficult."(E. B. White).
What schools did Deb Cogossi Derosa attend?
Deb Cogossi Derosa attended University Of Miami, Indian River Community College.
What skills is Deb Cogossi Derosa known for?
Deb Cogossi Derosa has skills like Leadership, Team Building, Social Media, Public Speaking, B2b, Human Resources, Online Marketing, Account Management, Sales, Press Releases, Event Planning, Customer Satisfaction.
Who are Deb Cogossi Derosa's colleagues?
Deb Cogossi Derosa's colleagues are Gianna Deleo, Mauro Juan, Sabrina Marrero, Ryan Mcconnell, Katie Abrams, Bob Baumann, Maria Corbos.
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