Deb Damhof Email & Phone Number

Greater Minneapolis-St. Paul Area

Responsible for supporting the MW and NE of the Regions in the US producing $97 million in annual revenue and averaging 2,000 weekly headcountsREGIONAL IMPACT• Increased client satisfaction by 15% by implementing customized delivery models, quality assurance, and enhance onboarding experience • Streamline communication with branches, onsite teams, and key accounts, leading to a 15% reduction in response time and improved relationships• Led ongoing development of recruiting plans and job postings• Build and implement recruiting strategies across the region• Regional Point of contact for issue resolution, escalations, and large-scale project needsTRAINING AND OPERATIONAL EFFICIENCIES• Introduced new processes and protocols leading to a 15% reduction in delivery time and 90% client satisfaction• Key member of project teams to develop and influence company-wide initiatives, roll-out Bullhorn as a new ATS, recruiting tools and technology, onboarding system, dashboards, products such as Sense and WorkLlama • Championed Sense technology leading team to achieve 20% increase in on-time delivery rate and 15% rise in customer satisfaction scores • Reinvigorated candidate experience onboarding, offboarding, retentionCOACHING AND TRAINING• Coach, train, and mentor teams to meet KPI’s and set goals• Ongoing team training – recruit, redeployment, build pipeline • Serve as regional contact partnering with offshore recruiting team ONSITE OVERSIGHT & STAKEHOLDER MANAGEMENT• Collaborate with leadership to set long-term goals for each onsite• Project Management for 'at risk' onsite programs – build recovery plan, manage communication with internal and customer stakeholders and respond quickly to coordinate, implement and re-train team to meet and exceed customer expectations• Orchestrate the Implementation and Set-up of new sites across the region

Greater Minneapolis-St. Paul Area

Responsible for multiple On-Site programs in the Midwest Region that produced $15-20 million in annual revenue and averaged 300 – 500 weekly headcounts• Increased program success rate by 20% through effective relationship management with key stakeholders• Led team to exceed growth targets with 20% in first year and 15% in second year, through strategic thinking and stakeholder management• Managed Teams of Program Managers and Recruiters that were responsible for all day-to-day management and recruiting for large contingent workforces• Coached team to increase productivity by 30% through effective team leadership and strategic thinking, resulting in $200K cost savings• Energized Team by providing ongoing training and mentoring as well as building strong customer partnerships• Provided leadership in problem solving and decision-making regarding programs initiatives• Managed contract compliance and served as the key escalation point• Facilitated field roll-out in my region of Bullhorn as the new ATS - training, adoption, and new compliance requirements• Designed and delivered strategic meetings and business reviews across multiple accounts• Developed best practice recruitment strategies and processes to increase productivity

**Specialty Full-Service Staffing Company for Supply Chain/Procurement• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency for Minnesota and Illinois branch offices• Managed the organization's daily operations, ensuring 100% compliance with applicable laws and regulations• Recruited, trained, supervised, evaluated, and mentored staff members• Identified opportunities for improvement in operational performance metrics• Developed policies and procedures to ensure compliance with corporate standards• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects• Solidified client needs and created inventive solutions for the operation to increase revenue by an average of 18% annually during tenure with company• Established creative recruiting strategies to attract qualified candidates to meet customer demands• Secured and conducted initial discovery meetings to evaluate potential, understand needs, and uncover key decision makers• Drove operational compliance – onboarding, pre-screening requirements, and other forms of verification