Deborah David Email & Phone Number

United States

SELECT ACCOMPLISHMENTSAdaptability - Leveraging extensive project, operations, and administrative management experience in the non-profit sectorProject Coordination - Planned moving logistics of supplies, records, and resources across the entire team for the successful relocation of business operationsProject Management - Planned and implemented the office grand opening with special guests including the mayorProject Management - Re-structured and streamlined the organization's digital document storage creating new protocolsProcess Improvement - Contributing to the redesign of estate planning services to meet the changing needs of the business and clienteleOperations Management - Providing design and tactical support across Investment, Lending, Planned Giving, and Accounting Services

Grapevine Texas

SELECT ACCOMPLISHMENTSAdaptability - Successfully transitioned talents and skills refined in the private sector to the service of citizens in municipal government emergency servicesSkilled Support - Facilitated Training and EMS Division administrative support and projects employing process improvements, problem resolution, document development, and technical assistanceProductivity Improvement - Spearheaded the conversion of departmental credit card receipt processing to paperless utilizing desktop and handheld devices

Dallas/Fort Worth Area

SELECT ACCOMPLISHMENTSNon-Profit Activity;Professional Interviewer – TCU Neeley School of Business; interviewed undergraduate applicants in support of their professional development.Event Volunteer – City of Grapevine; contribute time and talent at the annual GrapeFest, Main Street Fest Chamber of Commerce concession and annual Grapevine Job Fair.New Member Concierge – Southlake Focus Group; new member welcome and induction.Site Volunteer – 6 Stones; community powered housing and area revitalization.SELECT ACCOMPLISHMENTSPost-Secondary Education:PMP Project Management Professional Education – 38 hours classroomPMP Project Management Professional Certified - PMP 2113990CompTIA Project+ Certified - WQBPG43NDGF4103TLean Principles and Six Sigma Projects – Skillsoft

Headquarters - Ft. Worth, Texas

SELECT ACCOMPLISHMENTSCustomer Satisfaction - Managed the corporate Admirals Club field support team of 7 driving exemplary club guest satisfaction ratings in the target 80% tier through strategic planning, program delivery, training, and technical supportProgram Development - Created and established a new service culture delivered through innovative workshops, huddles, web-based training and game play sharpening the hospitality skills of service representatives successfully driving a differentiated guest experience and bonding two teams into one during the airline integrationCost Reduction - Decreased resource expenses by 25% for the membership processing contact center through continuous improvement, tools, training, and coaching

Headquarters - Ft. Worth, Texas

SELECT ACCOMPLISHMENTSPerformance Improvement - Developed a motivated, top performing team coordinating and mentoring 3 managers and 2 analysts overseeing the property claims operation of 60 agents lowering cost and improving customer service for best in class processes and service in claim and problem resolutionCustomer Experience - Spearheaded standardization of facility appearance and brand compliance in key cities paralleled with administering global procedure, technology improvements and training culminating in an improved customer experienceCost Reduction - Replaced claim processing software pioneering an industry best solution resulting in 20% employee efficiency gains reducing wait time for customers and eliminating $350,000 in costs (this effort overlaps with the Process Improvement Project in the next section)

Headquarters - Ft. Worth, Texas

SELECT ACCOMPLISHMENTSTeam Leadership - Managed all phases of a multi-million dollar budget claims operation fulfilling rigorous service targets leading a diverse corporate claim resolution team of 70 employees motivating, solving problems and coaching establishing a reputation for being credible and trustworthyProcess Improvement - Utilized Lean, Six Sigma to improve work flow and business practices of the claims operation for a 15% gain in staffing efficiency and a 25% reduction in processing timesRevenue Gain - Centralized customer expense reimbursements from global airport teams for a sustained gain in airline pro-rate receivables vs. payables of 63% driving $500,000 in additional revenue in the first period enabling better use of people resources and eliminating inconsistency in claim resolution

Bachelor Of Science - Bs, Organizational Management - In Process

Business Administration And Management, General