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Debdeep Chatterjee is listed as Team Manager | Leadership |Vendor Management |Team Management| Quality Assurance| Quality Management| Audit Performance| Insight Sales at DIGITYS, based in Kolkata, West Bengal, India. AeroLeads shows a matched LinkedIn profile for Debdeep Chatterjee.
Debdeep Chatterjee previously worked as Team Manager at Digitys and . at Pts Consulting Services Global. Debdeep Chatterjee holds Bachelor Of Arts - Ba, Art/Art Studies, General from Municipal College, Rourkela.
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With over 14 years of experience in operations, sales, and customer service, I am a customer service team lead at PTS Consulting Services, a leading provider of business solutions and services. I lead and manage a cross-functional team to strategize and operationalize business plans, achieve financial targets, and deliver high-quality service to clients across various domains, such as insurance, electronics, and medical equipment.My core competencies include vendor management, quality assurance, quality management, audit performance, and insight sales. I collaborate with customers to understand their needs, goals, and requirements, and translate them into actionable plans. I provide training and support to customers to ensure they understand how to use the product effectively and achieve desired outcomes. I build and maintain strong relationships with customers, serving as their trusted advisor and primary point of contact for any inquiries or assistance. I address customer issues and concerns in a timely and effective manner, working closely with internal teams to find solutions. I also conduct weekly business reviews with clients, explaining the challenges and opportunities, and formulating SOPs, KPIs, and KPAs for smooth business operations. My mission is to drive customer satisfaction and retention, as well as business growth and profitability, at PTS Consulting Services.
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Kolkata, West Bengal, India
Provide overall leadership & management to strategize and operationalize business plans to achieve business and financial targets with a cross-functional team. Rendering sustained services for high ROI, increasing retention level by achieving quality norms and resolving their issues to attain high customer satisfactionConducting WBR with the Clients.
Kolkata, West Bengal, India
Analyse, collect and document data, including alerting activity, account information, transactional data, KYC information, to assist in the investigation. Quoting in Tenders on behalf of the Company. Ensuring service excellence to enhance portfolio, control retention and better cross sell through sub brokers for third party.Visit Hospitals where.
Kolkata, West Bengal, India
Leading the service team. Managing audit parameters like planning & conducting audits on a monthly basis; reviewing audit reports of the CS and recommending changes in the same to the management; cooperating with the External Audit Team. Monitoring the day-to-day EOD SLA for internal as well as for the Clients.Controlling and monitoring branch resources.
Gurugram, Haryana, India
Administer the functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level; managing service operations for rendering quality and providing first line customer support by answering queries & resolving their issues, ensuring minimum TATUnderstand each client's business objectives, pain.
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Debdeep Chatterjee works for DIGITYS.
Debdeep Chatterjee is listed as Team Manager | Leadership |Vendor Management |Team Management| Quality Assurance| Quality Management| Audit Performance| Insight Sales at DIGITYS.
Debdeep Chatterjee is based in Kolkata, West Bengal, India while working with DIGITYS.
Debdeep Chatterjee has worked for Digitys, Pts Consulting Services Global, Octane Medical, Smart Call Canter Solutions Pvt. Ltd., and Genpact.
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Debdeep Chatterjee holds Bachelor Of Arts - Ba, Art/Art Studies, General from Municipal College, Rourkela.
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