Vice President Operations
Current
Cavirk Fashions Pvt. Ltd.
Apr 2024 - Present
AeroLeads people directory · profile
Debdeep M. Email & Phone Number
Leadership, Business Strategy, Customer Experience
at
Cavirk Fashions Pvt. Ltd.
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Cavirk Fashions Pvt. Ltd.
Role
Leadership, Business Strategy, Customer Experience
Location
Bengaluru, Karnataka, India
Who is Debdeep M.? Overview
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Quick answer
Debdeep M. is listed as Leadership, Business Strategy, Customer Experience at Cavirk Fashions Pvt. Ltd., based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Debdeep M..
Debdeep M. previously worked as Vice President Operations at Cavirk Fashions Pvt. Ltd. and Head of Vendor Management, Google Cloud at Google. Debdeep M. holds Egmp, Executive General Management Program from Indian Institute Of Management, Bangalore.
Profile bio
About Debdeep M.
I am a seasoned business leader with over two decades of experience in customer-centric service delivery, business operations, and program management. I have an executive general management program certification from IIM Bangalore, as well as credentials in artificial intelligence and ITIL service operation.As the head of vendor management for Google Cloud, I lead the global delivery of vendor operations for GCP and M&A support, driving innovation and automation to deliver exceptional results. I partner with internal and external stakeholders to ensure quality standards, financial controls, and process improvements. Previously, I led the business operations for APJC at Cisco, supporting various CX center functions and sites across the region. I also led a global team responsible for product lifecycle management programs, field notices, and product upgrades for routing and switching platforms in different segments. I have successfully led multiple key global initiatives, including the digitization and automation of product lifecycle communication, which has a direct impact on customer satisfaction and retention.
Current workplace
Debdeep M.'s current company
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Cavirk Fashions Pvt. Ltd.
12 roles
Debdeep M. work experience
A career timeline built from the work history available for this profile.
Head Of Vendor Management, Google Cloud
Leading the global Vendor operations for GCP Technical Support service delivery. Responsible for quality of service across multiple line of service offers including GCP Premium, Enhanced and Standard support, 1 to Many support and all M&A’s.
Nov 2022 - Feb 2024
Head Of Business Operations, Apjc
Led the Business Operations for APJC, supporting CX Center sites in India, Australia, Greater China and Japan for Support Services (TAC), Professional Services, Cisco Managed Services and Customer Success Specialists Functions. Responsible to drive Business Strategy & Planning, Business Efficiency, Data Insights & Analytics and Strategic Program Management across all the Delivery Functions and sites.
Nov 2020 - Nov 2022
Sr. Manager, Program Management - Product Lifecycle At Cisco
Manage product lifecycle with a focus on CX Centre Delivery Readiness and Field Escalations pertainingto Product Quality Issues and drive issues to resolution. Responsible for Cisco Field Notices and ProductUpgrades Program. Drive global strategic initiatives with a focus on workflow digitization and automations to improve adoption and support for customers.
May 2017 - Nov 2020
Manager, Program Manager Product Lifecycle
Manage product lifecycle with a focus on CX Centre Delivery Readiness and Field Escalations pertainingto Product Quality Issues and drive issues to resolution. Responsible for Cisco Field Notices and ProductUpgrades Program.
May 2014 - Jun 2017
Manager, Business Operations
Managed two organizations of Service Readiness Engineers and Business Operations Managers, supporting the Technical Services organization. The Business Operations team was focussed on capacity planning, data analytics and metric management for Global TAC and the SRE team managed the NPI Readiness for TAC, Service Logistics and Services Product Marketing along with owning the Cisco Field Notice and Product Upgrade Management.
Aug 2011 - May 2014
Manager, Business Operations
Managed the team of Business Operations Managers based out or US, Mexico and India, supporting operations for the Emerging Market Theater. Responsible for creating and managing MBO's for the organization leads, drive strategic initiatives, provide data and analytics for Technical Support and Logistics Operations, drive Process Improvements using Six Sigma methodologies.
Apr 2010 - Aug 2011
Service Delivery Manager
• Pre-Sales (Responses to Request For Proposal’s)o Create Operating Model for new businesso Engage with BD, Finance team and propose an optimum Support Structureo Capacity Planning and Staffing Plano Identify and propose Workflow Tool based on Client requirement• Transitiono Engage with the Leadership team from the Customer site, negotiate the proposed Solutiono Visit Customers and work with teams on Due Diligence and onsite Knowledge Transfero Designing Workflow Tool on ITIL framework to meet the Customer Requirements as per the SOWo Process Mapping – L1 through L4o Profiling people for the Businesso Ensure meeting Transition timelineso Handholding Delivery during the Guided Support and post Go-Live period• Operations – Business as Usualo Review Business Metrics and identify improvement opportunitieso Managing Client expectations and ensure Delivery team meets the Service Levels in the contractual agreemento Process Standardization across the Service Desks for different Clienteleo Institutionalize centralized Command Center and MIS teamo Drive Process Improvements using Six Sigma methodologieso Review and drive business profitability
Jul 2009 - May 2010
Service Delivery Manager / Project Manager
Service Delivery ManagerProject Manager
Mar 2003 - Jun 2009
Technical Support
Convergys
Dec 2001 - Mar 2003
Network Administrator
Pan American Institute Of Medical Transcription
Apr 2001 - Dec 2001
Management Trainee
Pressure Sas India
Mar 1998 - Apr 2001
3 education records
Debdeep M. education
Egmp, Executive General Management Program
B.Com (Hons), Accountancy
Xii Std, Commerce
Assembly Of God Church School
FAQ
Frequently asked questions about Debdeep M.
Quick answers generated from the profile data available on this page.
What company does Debdeep M. work for?
Debdeep M. works for Cavirk Fashions Pvt. Ltd..
What is Debdeep M.'s role at Cavirk Fashions Pvt. Ltd.?
Debdeep M. is listed as Leadership, Business Strategy, Customer Experience at Cavirk Fashions Pvt. Ltd..
Where is Debdeep M. based?
Debdeep M. is based in Bengaluru, Karnataka, India while working with Cavirk Fashions Pvt. Ltd..
What companies has Debdeep M. worked for?
Debdeep M. has worked for Cavirk Fashions Pvt. Ltd., Google, Cisco, Cognizant Technology Solutions, and Hewlett Packard, Global Solution Center.
How can I contact Debdeep M.?
You can use AeroLeads to view verified contact signals for Debdeep M. at Cavirk Fashions Pvt. Ltd., including work email, phone, and LinkedIn data when available.
What schools did Debdeep M. attend?
Debdeep M. holds Egmp, Executive General Management Program from Indian Institute Of Management, Bangalore.
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