Implementing service transition, incident & knowledge managementprocess with best practicesOversight of Remote Support Team & provide guidance.Follow ITIL processes and ensuring SLAs on Incident, Task are met,and their details are captured accurately.Identify Incident trend, recommend & implement improvement toreduce volume.Collaborates across teams and departments to develop & executecustomer service strategies that are tied to the achievement of the companyobjectives.IT Asset ManagementPerform verification and audit of hardware assets with actualinventory initiate corrective actions and track them.Track of New Hire / Replacement tickets of the Assets and to updateall the missing information.Monitoring & reporting on IT Assets and Inventory.