Debdeep Paul Email & Phone Number

Durgapur, West Bengal, India

-Supported 500+ Brands: Assisted in reaching their target audience effectively.-Team Collaboration: Worked with a dedicated team of 5 members.-Sales Analysis: Analyzed sales revenue data from the past 6 months to identify trends and areas for improvement.-Sales Improvement Strategies: Recommended enhancements using PLP (Product Listing Page) banners and running ads via PLA (Product Listing Ads).-Seller Portfolio Management: Shortlisted potential sellers and managed their… Show more -Supported 500+ Brands: Assisted in reaching their target audience effectively.-Team Collaboration: Worked with a dedicated team of 5 members.-Sales Analysis: Analyzed sales revenue data from the past 6 months to identify trends and areas for improvement.-Sales Improvement Strategies: Recommended enhancements using PLP (Product Listing Page) banners and running ads via PLA (Product Listing Ads).-Seller Portfolio Management: Shortlisted potential sellers and managed their portfolios using the VMS (Vendor Management System) dashboard. Show less

Kolkata, West Bengal, India

-Managed 8,000+ Customer Inquiries: Effectively handled and resolved over 8,000 customer inquiries across multiple channels, including phone, email, and live chat.-Achieved 95% Customer Satisfaction Rate: Consistently maintained a high customer satisfaction rate through efficient and empathetic service.-Reduced Average Response Time by 30%: Implemented strategies that decreased average response time, enhancing customer experience.-Resolved 90% of Issues on First Contact:… Show more -Managed 8,000+ Customer Inquiries: Effectively handled and resolved over 8,000 customer inquiries across multiple channels, including phone, email, and live chat.-Achieved 95% Customer Satisfaction Rate: Consistently maintained a high customer satisfaction rate through efficient and empathetic service.-Reduced Average Response Time by 30%: Implemented strategies that decreased average response time, enhancing customer experience.-Resolved 90% of Issues on First Contact: Demonstrated strong problem-solving skills with a high first-contact resolution rate.-Contributed to a 20% Increase in Customer Retention: Played a key role in boosting customer retention rates by providing excellent service and support.-Trained and Mentored 10+ New Associates: Helped in onboarding and training new team members, sharing best practices and improving team performance. Show less

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management, 8.87 Cgpa