Handling & co -coordinating over all Operational activity.Retention of present business and customer satisfactionAnalysis of over all operations expenses of the regionOperational excellence & Infrastructure developmentHarmonious relations with employees, Development of subordinates and Control over employeesTimely Reporting to H.O and customers, Coordinating with concerned person for new businessProviding proper operational induction training to employees before giving independent responsibilities and training on regular basis i.e. security norms, proper handling of cash, proper documentation, system & procedures, reducing cash shortages incidence, product knowledge, reporting, cash carry guidelines, etcAnalysis of operation expenses i.e. Conveyance cost, communication expenses, manpower cost, etcReporting Weekly to Seniors and other departments with regard to branch

Maintain Airport professionalism standards. Deftly making necessary arrangements for presenting the company’s offer to the guests so as to generate business from them. Responsible for Reservation and Ticketing. Ramp handling such as load planning and aircraft loading . Handle proactive customer relations, plan and execute the operations to ensure quality service, manage guest requests, complains and feedbacks. Liaise with concerned authorities involving in Arrival/Departure of the aircraft on time.Ensure ring customer issues are promptly addressed, documented and resolved in a timely and professional manner and passed them to correct channels. Successfully managing overall Ramp and Baggage services. Possess knowledge of SABRE. To be able to handle Incoming calls/Bomb threat calls.Evaluate and prepare flights by arranging seat assignments, trim and load, coordinate upgrades. Successfully entertained the clients, gave them complete details about their queries & tried to resolve their problems. Instrumental in service excellence and customer satisfaction. Following DGCA / Civil Aviation regulations and company standards with respect to safety and it’s compliance. Fully aware of the fact that the customer delight is the ultimate goal

Handle proactive customer relations. Plan and execute the operations to ensure quality service, Manage guest requests, complains and feedbacks. Display cordial pleasing attitude towards clients. Prepared room invoice & settled pending bills at the time of departure. Manage room reservations, cash counter and maintain the check in / checkout register. Deftly make necessary arrangements for meetings / conferences according to the specifications provided by the concerned companies. Responsible for handling guests, increased guest satisfaction. Evaluated the feedback for further changes/ improvisations. Prepared various reports regarding room status, occupancy ratio, Credit card details, cheque Nos., etc. Forecasted trends in occupancy, budget for room sales, developed/ implemented strategies for garnering larger market share, optimizing sale of room’s inventory & maximization of Average room rate. Ensured that all the operational standards set for all the processes are followed. Kept abreast of local, national and international best practices/trends in accommodations management

Efficiently handled guest Check-Ins & Check-Outs Received incoming calls smoothly & provided best possible solutions to customers Responsibly took charge of reservations at the counter Effectively managed customer relations, planned & executed operations to ensure quality service Offered a keen ear & deftly answered guest requests, complaints & feedbacks.Opportunely informed guests about special occasions, offers & discounts Ensured proper steps for service recovery & follow-ups