Personal Assistant with 20 years of customer service experience. I have worked directly with the owner and CEO of a Car Dealership in Grand Rapids MI from 2004-2012. I have developed incredible written and verbal communication skills and excellent interpersonal skills. EMPLOYMENTPersonal Virtual AssistantGrand Rapids Michigan2008 – PresentSelf EmploymentUsing the skills I have learned to previous employers I've created my own job. I assist small businesses as needed.Each client is a little different so the needs are always different.For example I have assisted a small computer company with Invoicing, a Bail Bondsman with skip tracing & a new landscaping company with setting up their office. Booking.comGrand Rapids Michigan2012 - 2017Customer service representative&Accommodation ServicesSkillsCustomer Service & Retention Research.Assist with some sales advice.Advise how to use the website.Handle complaints using trained procedures.Strong verbal & written skills.Follow up with customers & hotelier when necessary.Pfeiffer Lincoln MercuryGrand Rapids2004- 2012Collections & Small Claims SpecialistSkillsAccount management.Monitor delinquent accounts.Basic Account Reconciliation Set up payment arrangements.Coordinate with courts and,attorneys to collect debt and recover assets.Knowledge of the Accurint database.Knowledge of Acct. receivables & AR software (Peachtree)Microsoft Word, Excel, & officeDistribution of monthly reports to managersReporting directly to the CEO & President of the company EDUCATIONDavenport- Paralegal Studies Grand Rapids05 to 05Community College - General Studies Grand Rapids93 to 93PUBLICATIONShttp://debee333.wordpress.com