Deb Ellwanger Email & Phone Number

Perform daily quality control reviews of account opening requirements captured during the onboarding process. Review and prepare Currency Transaction Reports for e-filing for the entire bank. Maintain a current understanding of Compliance regulations, BSA and money laundering and terrorist financing issues through internal and external training, including.

Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.

Greater Denver Area

Greet guestsCheck and scan ticketsConduct bag checks for prohibited itemsProvide accurate ticket scan countsProvide guests accurate directions and informationCheck tickets in seating areasAssist guests to seats and provide quality service to enhance Guest's experience

Loveland, CO

Ensured all POS and Terminal Equipment was shipped accurately, on time to drive clients to optimal time to live. Managed ordering of equipment from various vendors and maintained records in client portfolio for accuracy of inventory. Created process for swapped equipment ensuring inventory control.

Built and maintained relationships with clients by analyzing their accounts for rates & fee structure and offered best product solution for their business. Assisted with reconciliation of client's credit card batches and bank deposits to ensure all monies where received. Created documentation for new product offerings to our external clients.

Broomfield, CO

Research and follow up with merchants on inquiries, contract questions and escalated issues. Analyze rates & fees, and manage rate review process to lower merchant costs. Renewed contracts ensuring lower merchant attrition rate. Managed several projects including restructuring the re-application process and implementing the new process flow.

Broomfield, CO

Compiled statistics, evaluated data, and made recommendations to executive management. Implemented tool used for tracking training metrics. Created and delivered University style training courses for Merchant Training & Shared Services employees. Established performance standards that were implemented throughout the Operations Organization.

Broomfield, CO

In charge of all department reports including the analysis of merchant account activation run rates. Ensured SLA adherence and optimal agent performance. Exercised strong interpersonal communication skills with customers and department personnel. Hands on management of 12 merchant trainers. Worked directly with Financial Institutions, ISA's & ISO's along.

Broomfield, Colorado

Delivered world class customer support and built customer satisfaction and loyalty. Provided effective and timely resolutions to a range of customer inquiries and issues. Bench-marked the standard for one-call resolution of all inbound customer issues. Called upon during slow volumes to assist management with many ad hoc projects.