Debesh Banerjee Email & Phone Number

Overview -  Experienced in owning the design, operations, and compliance for managed IT services. Experienced in end-to-end service delivery, transition, and management. Expertise in leading projects related to automation and self-service solutions. Expertise in supplier transition, stakeholder management and client communication. Manage audit requirements and process controls as per COBIT guidelines. Manage vendor supported infrastructure services as per ITIL guidelines. Manage operational teams and BAU activities as per Agile ways of working. Deliver continuous improvement initiatives as per Lean Six Sigma methodologies.Proficiencies - Change management · Problem management · Incident management · Knowledge management · Request Fulfilment · Catalogue Management · Configuration Management · Release Management · Compliance Monitoring · Continual Process Improvement · Risk management · Automation · DevOps · Agile · Scrum · Audit · Control design · Control operations · ServiceNow · Assurance · Green Software ·Achievements -o Process design for automated change deployments through CI/CD pipelines.o Defining control objectives and designs to support DevOps’ ways of working.o Automation of unauthorized change tracking through CrowdStrike.o Design and deliver automation of approval processes in ServiceNow.o Support disaster recovery efforts following malware attacks and geopolitical conflicts.o Manage change control period to support financial closure activities.o Design and deliver enterprise security patching processes.o Support supplier transition for network infrastructure services.