Deborah Hackney Email & Phone Number

Austin, Tx

Managed the Claims Examiners ensuring claims were processed accurately and efficiently to acheive compliance standards of claims adjudication. Lead weekly team meetings and 1:1s with examiners to provide coaching, training and claims processing support. Developed and implemented departmental policies, standards and procedures. Created payments and partnered with the Finance Department weekly to insure all claims were paid accuratley and timely.

Austin, Texas, United States

I manage the billing department of a multi-clinic practice that provides Applied Behavior Analysis and Speech Therapy to children aged 1-12 with an Autism diagnosis. Instrumental in recreating the AR processes after it was poorly managed by an outsource company. Developed P&P and workflow while responsible for the initial credentialing process as well as maintaining credentialing for all Board-Certified Behavior Analysts.

Austin, Texas, United States

I maintained contracts between clinic and several schools in area districts to facilitate teacher training. Onboarded all new hires, maintained relationships with parents of clients and all office vendors. Managed the daily operations of the clinic to include Accounts Payable, ensuring optimum productivity.

Austin, Texas, United States

Here, I maintained all employee files and managed the day to day operations of a 5-clinic allergy testing practice. Created P&P manual, responsible for Accounts Payable as well as cross training protocols between administrative and clinical staff. I was also directly responsible for all administrative staff.

Set up billing team for a new genetic lab for testing swabs and urine samples. Developed knowledge of the challenging processes related to billing these samples, as well as using seminars to educate on toxicology sheets and how to use the accession sheets.

Managed daily operations of a busy dental office. Charged with handling schedules for doctors, dentists, and hygienists, vacations, payroll and patient scheduling. Managed insurance and patient Accounts Receivable and patient treatment planning.