Deb Harrington Email & Phone Number

Leveraging talent outside corporate America to support talent within.

Managed, Citibank, North America Training & Development, Customer Research, Loyalty, Performance Support Tools, Internal Communications, Corporate Complaint Management, Project Management Office and Prioritization, Business Analysts and Re-Engineering

Integrated 7 Regional Training Organizations into a National Team. Re-engineered the base operations to realize a center for creative development which delivered consistent and measurable curricula to 30,000 employees that lifted performance in both satisfaction and bottom line results. Aligned Performance Consultants to Business Leaders and Trainers to their areas of core competence.

San Antonio, Texas

Established integrated communication paths driven supporting face to face, phone and online customer delivery. Established customer loyalty, employee satisfaction, cycle time and defects metrics and monitoring systems. Supported cross-functional teams to address performance improvement opportunities. Led the initiation of Baldridge practices and adopted Six Sigma methodologies to support the transformation.

Washington, Dc

Supported the organization through multiple platform conversions and maintaining high standards of customer experience and staff confidence and satisfaction. Supported multiple outsourcing initiatives with a vigilant focus on the customer experience.

Greater New York City Area

New York

Supported the Life and Health Insurance licensing and sales process for New York State Savings Banks.

Woodmere, New York