Debi Daniel Email & Phone Number

Atlanta, Ga, Us

Tallinn, Harjumaa, Estonia

- Provide day to day technical and operational support to onboard customers - Technical writer and owner for all Help guides to educate clients and facilitate essential and quick understanding of the product and services- Communicate with customers to determine procedures for identifying and fixing compliance related problems: deepfake, biometric authentication, PEP & sanctions, etc - Collaborate with Technical Engineers, Product Managers, and Account Management team to provide… Show more - Provide day to day technical and operational support to onboard customers - Technical writer and owner for all Help guides to educate clients and facilitate essential and quick understanding of the product and services- Communicate with customers to determine procedures for identifying and fixing compliance related problems: deepfake, biometric authentication, PEP & sanctions, etc - Collaborate with Technical Engineers, Product Managers, and Account Management team to provide troubleshooting data- Training and onboarding new support specialists- Assisting with API, SDKs as well as other types of integrations- Resolving billing issues for customers amongst others on Stripe. As well as use of Jira, Salesforce and Intercom Show less

Tallinn, Harjumaa, Estonia

- Identifying issues and implementing processes to improve verification process- Identity and document fraud investigations- Carrying out AML checks amongst others

Estonia

- Developing of a deep understanding of Product / Solution while translating customer needs into successful use cases.- Maintaining healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.- Act as a trusted advisor to the B2C end users and B2B as well, to drive product adoption and ensure they're able to leverage the solutions to achieve operational priorities, leading to high business value- Expediting… Show more - Developing of a deep understanding of Product / Solution while translating customer needs into successful use cases.- Maintaining healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.- Act as a trusted advisor to the B2C end users and B2B as well, to drive product adoption and ensure they're able to leverage the solutions to achieve operational priorities, leading to high business value- Expediting technical-related escalations.- Interpreting customer insights to drive change in product, acting as voice of customers to Regional Product teams- Drafting and editing communications copy.- Ensuring communication follow industry policies and best practices.- Documenting all communication with users professionally via system tools. Show less

Switzerland

- Developing content strategy aligned with short-term and long-term marketing targets- Creating and publishing of engaging content- Liaise with other content writers to ensure brand consistency- Planning and executing digital marketing, marketing database, email, social media and display advertising campaigns- Building and maintaining social media presence, as well as making inputs on design.- Measuring impact and reporting on performance of marketing campaigns-… Show more - Developing content strategy aligned with short-term and long-term marketing targets- Creating and publishing of engaging content- Liaise with other content writers to ensure brand consistency- Planning and executing digital marketing, marketing database, email, social media and display advertising campaigns- Building and maintaining social media presence, as well as making inputs on design.- Measuring impact and reporting on performance of marketing campaigns- Identifying trends and insights, and optimizing content and strategy based on the insights- Collaborating with internal teams to evaluate end-to-end customer experience across multiple channels and customer touch points- Collaboration with agencies and other finance companies- Evaluating emerging technologies, as relates to cryptocurrency and revolutionary banking. Show less

Tallinn, Estonia

Customer Relations, Customer Support on Calls & Email, Financial and Credit Assessment decisions in line with Credit Policies, Loans processing, Customer Database Management, Processing Complaints & Debtors management, Identity verifications, Customer Documents Processing.

Estonia

Customer Service, Complaints Handling, Hotel Associates management, Email Ads & Communications, Call Centre management, Customer Service coaching, Data Entry & Management, Marketing & Sales, Administrative and Process Analyst.

London, United Kingdom & Tallinn, Estonia

Digital Media & Marketing Executive at Estonia and the UK’s top Performance Marketing Agency. I provided a unified strategic approach and built sustainable relationships to drive outstanding performances. Also used various softwares in managing client accounts which included: Marin Softwares, Moz, Affiliate Window, etc.Accounts: BMW UK, Zoopla, Fishpools, Vitabiotics, Angels Fancy Dress, Europcar, Tenpin, Grants, and Unite Students.Responsibilities:- Social… Show more Digital Media & Marketing Executive at Estonia and the UK’s top Performance Marketing Agency. I provided a unified strategic approach and built sustainable relationships to drive outstanding performances. Also used various softwares in managing client accounts which included: Marin Softwares, Moz, Affiliate Window, etc.Accounts: BMW UK, Zoopla, Fishpools, Vitabiotics, Angels Fancy Dress, Europcar, Tenpin, Grants, and Unite Students.Responsibilities:- Social Media(Twitter, Facebook, Instagram, & Account management, including analysis, reporting and optimization for BMW UK- Digital Marketing all round for The UK's top real estate company, Zoopla and all its brands, including Smart Homes, and PrimeLocation.- Specializing on PPC advertising on Adwords & Bing in the management of different accounts with various tasks that includes Conversion Optimization, google analytics, Bidding, Creatives, Keywords, Ads Scheduling, Re-marketing, analysis & reporting, etc.- Paid Search and Search-Engine Optimization for Fishpools, The UK's South East largest quality furniture store,- Handling Affiliate Marketing, and analysis & reporting for Vitabiotics, which deals in manufacturing health supplements in The UK. - PPC Account management, and Affiliate Marketing for Angels Fancy Dress, The UK's largest costume dealer.- Also advertised for Tenpin UK, and other accounts mentioned.Achievements:**More than 40% increase in leads and conversion for Zoopla Properties**efficiently and effectively optimized and handled accounts with millions of keywords and creatives due to vast scale of business**Reach first page for Fishpools through smart SEO optimization and practices**Mentioned by Google for PPC advertising for Zoopla (http://adwords.blogspot.com.ee/2014/08/using-google-search-and-youtube-to.html) Show less

Amsterdam/Amstelveen, Netherlands

Responsibilities include: - Email Marketing- Customer Support Service- Database management- Project Management & website updates through various email and site management systems like Marcom tracker and a few others.- Also a focal point for communications between project management, the marketing department, and team of translators.- Meanwhile, handled B2B Customer advertising management for Paccar/DAF Companies, - Online and offline ad clients management for… Show more Responsibilities include: - Email Marketing- Customer Support Service- Database management- Project Management & website updates through various email and site management systems like Marcom tracker and a few others.- Also a focal point for communications between project management, the marketing department, and team of translators.- Meanwhile, handled B2B Customer advertising management for Paccar/DAF Companies, - Online and offline ad clients management for Oreo, TUC, and NIVEA. - Providing ads placement, and Customer Support, Client relations, Email marketing, Creative Content and analysis & reporting, plus a few other responsibilities.- Customer Service for Paccar Parts. Show less

Riga, Latvia & Tallinn, Estonia

- New product concepts, from idea generation to planning and strategizing- Brand awareness, extension and strategic innovations- Communications & Sales/Marketing pitching- Marketing & Financial analysis- Business Planning & Implementation of StrategiesAchievements:- Created a new product segment for L'Oreal Riga- Nominated for best marketing concept and branding in Baltics

Rotterdam Area, Netherlands

- Creation of website for organization- Responsible for communications and archiving- Social Media management and strategies- Implementation of brand identity in online presence

Rotterdam Area, Netherlands

- Open Days orientations presentations- Student updates and event management- IBMS student management and presentations- International students assistant- Communications and HR personnel- New students support and guidance

Bachelor Of Applied Science (B.A.Sc.), International Business & Management

Activities and Societies: IBMS Association

Google Display Network Specialist, Google Adwords Display

Bachelor Of Business Administration (B.B.A.), International Business & Management (Marketing & Sales)