First point of contact for park visitors and guests. Greet guests, share park information and directions, process entry fees and serve as a steward of the park, ensuring an exceptional experience for all.

Leadership Team Member responsible for effectively engaging Bright Horizons employees and Bright Horizons clients to donate money, fundraise, and/or serve as volunteers in order to support and expand the positive impact of the Foundation. • Planned and executed the Annual Employee Giving Campaign, the largest funding source for the Foundation. Increase realized year over year in individual employee donations and fundraising efforts with the 2019 campaign raising $609,000: a 72% increase from 2016. • Authored grant proposals and partnership solicitations. • Guided the development and execution of four special disaster relief fundraising campaigns. • Organized and facilitated small- and large-scale team building events for six to 1,200 participants.• Supervised the database administrator and two engagement specialists. Developed position descriptions and training plans for the engagement specialists to enhance employee activation efforts. • Led effort to identify, select and contract with a database consultant to support our training needs. • Completed Georgetown University training for effective non-profit organization management.• Partnered with the communications director to refresh, revamp and roll out new collateral and marketing materials to support outreach to client partners and Bright Horizons employees. • Working knowledge of Blackbaud Raisers Edge/NXT database and Microsoft Office.

Key Account Manager for five of Bright Horizons largest and most complex clients with multiple services and programs across geographies. • Worked with cross-functional teams to ensure the provision of high quality, cost effective programs and services. Served as the primary point of contact for the client liaisons.• Grew financial value of client portfolio through strategic up-selling and global cross-selling.• Provided detailed utilization and trend reporting for contracted services during monthly joint reviews and annual client meetings.• Negotiated lucrative, long-term, complex contract renewals with multiple clients.• Cultivated strong internal partnerships within the Bright Horizons organization across multiple departments. • Partnered with colleagues in India and the U.K. to effectively support our global clients.

Sales and New Business Development Specialist • Individual contributor working to grow business and market share by identifying qualified prospects, developing and executing on territory plans and winning new business. Primary focus was child care center sales.• Effectively worked in partnership with support staff and marketing staff to respond to inquiries and requests for proposals.• Utilized Salesforce CRM daily. Created and shared PowerPoint presentations weekly.• Experienced with government, healthcare, higher education, oil and gas, law firms, and other types of organizations. • Worked with senior leadership teams to develop a customized solution to support the child care needs of their employees as well as their key business objectives. • Provided multiple financial models and options, including ROI calculations to support the business case.• Built successful partnerships which led to the development of multiple new on/near-site employer-sponsored child care centers and the transition of existing centers to management agreements. • Worked closely with new sales team members as a mentor and trainer.• Proven track record ensuring contract negotiations were completed in a timely manner and with preferred terms.• Received Growth Team Award of Excellence for four consecutive years.

Trusted advisor working for Bright Horizons and on behalf of prospective clients to assist them in determining how to best address the dependent care needs of their workforce. • Conducted demographic and geographic workforce analysis, child care market analysis, use projections, leadership interviews, solutions modeling and financial modeling. Experienced in conducting employee focus groups, creating employee surveys and calculating a return on investment. • Designed, developed and conducted multiple “Child Care Center Effectiveness Assessments”. • Served as the outsourced project manager for the Center for Early Childhood Excellence for the United Way of Miami-Dade County. Worked closely with architects and local team on the design and development of a state of the art child care center and teacher training site. • Recognized for Outstanding Performance in 2004.

Managed non-profit, employer-sponsored child care center• Program for 100 children; toddlers through schoolage, including a state-accredited kindergarten• First NAEYC-accredited child care program in Maryland. • Successfully expanded center capacity, services, revenue and facility. • Worked closely with federal agency liaison and parent board of directors. • Supervised 20 staff.

Evening and weekend early childhood education instructor; intro level and advanced coursework.