-Responsible for coordinating all marketing and communication including email, newsletter, social media and promotion materials. -Creates and implements the specifics around the "New Member Connect Steps" in order to increase Member Retention during members' first year in the Club.-Partner with Membership Director on awareness/execution of Gifts of Membership, weekly Welcome calls/letters, monthly member sessions, quarterly Mixers and other initiatives designed to acclimate and connect new Members.-Responsible for hiring, training and development of Member Services’ Employee Partners.-Manage all steps of the member onboarding process at staff meetings and ensure proper execution by applicable department heads. Leads the onboarding of all new Members.-Manage the Club’s Member Services staff Job Requirements Responsible for the creation, implementation, and execution of ongoing programming opportunities.-Facilitate member-to-member and member-to-employee partner introductions, including utilizing the retention and social committees to develop and customize local programming to membership. -Schedule, design, organize , promote and implement New Member Orientation/ receptions to acclimate and onboard members. -Analyze the information gathered through member information and relationships to create new Clubs within a Club.-Serves as a conduit and liaison between individuals Club departments and Members to ensure successful Member events