Debi Luff Email & Phone Number

South Haven, Mi, Us

Michigan

• Research voice and data circuit needs as requested to support new implementations or repairs• Request and evaluate quotes. Review and process orders/contracts for signature.• Facilitate processing of orders for voice and data circuits and services such as Ethernet, Internet, MPLS, PRIs, SIP, porting and TNs• Facilitate installation, scheduling and TTU activities• Identify circuits and services impacted by site consolidations moves or closures. Facilitate circuit orders for new sites and change or disconnect orders.• Review billing changes, increase to ensure accuracy• Work with vendors to ensure circuits and services are billed correctly• Document and follow up on billing disputes• Track and ensure accuracy of circuit data in the circuit inventory management system• Monitor, record, analyze, and report activity trends and results. Report on trending analysis and metrics relevant to the successful functioning of network and telephony systems based on business strategy and growth projections• Develop monthly reports of spend, tracking new services, ceased services, savings from service disconnects, savings from billing disputes and generate other budgeting reports as requested

South Haven, Mi

• Network Data/Voice Administrator - Submit order/disconnections to Vendors.• Maintain a provisioning order funnel.• Review Contracts and submitting to management for signature• Supporting ordering, inventory management, data plan administration, invoice review and processing.• Data Inventory• Vendor Management• Telecom• Wireless M2M Modems - Activating SIMS

South Haven Mi (Remote)

*Wireless Administrator/Billing*Vendor Management*Data Inventory*Voice & Video*Telecom Analyst

Remote

• Reported Telecom Projected Savings – Cost Savings over $2.1M.• Analyze telecom billing information to determine baseline cost factors, compliance with existing Carrier contracts, and cost savings opportunities.• Liaison between management and vendors in negotiating Telecom contracts (PRIs, DS1s, etc).• Implemented Access database for telecommunication Data and Telephony• When items are out of variance, conducted research, filing disputes with carrier.• Evaluating Vendor records CSRs• Vendor Management. Working with telecom vendors to ensure company receives timely responses to issues.• Work with 3rd party IBM teams – Satellite cutover from existing circuit; disconnects of circuits; discovering alternative services.• TEM (Telecom Expense Management) self-service (People Soft based) Mobile Source Portal allowing administrators to self-manage department’s mobile devices and usage.

Remote

* Data Circuit Cost savings and avoidance ($2M in savings on track for 2106)* Telecom Billing Analyst* Wireless Mobility Administrator / Analyst* Vendor Management* Wired lines disconnection process* Data inventory

Chicago

• Telecommunications Billing→Inventory and validate cost of all services→Verify cost against contract→Maintain accurate inventory of all telco circuits.→Invoice processing maintained via access database→Monthly Cost Savings/Avoidance report to Sr Management→Monthly Cost Center (Dept) reports to managers with telecom charges→Month End→Telecommunications Budget• Vendor Management→Primary contact for Telecom Vendors. Maintain relationships with various telecom vendors to ensure Mars IS and Wrigley receives timely responses to issues and discrepancies. → Manage vendor disputes to completion.→Ensure accurate charges are applied on decommissioned services. (ETF)

Illinois

Company's massive National growth left Telecom Billing behind. Inherited disconnection notices, unanalyzed billing, etc. Created an Access database and stopped all disconnects within first month of hire.Responsible for all Telecom billing and analysis therefore for 40+ locationsWorking with VP IT Operations with negotiations of new contracts and renewals (See also Principle Duties & Responsibilities)

Contracts - Negotiated contracts for all Telecom as well as company printers with Vendors.Cell phone Administrator - negotiated company contract with Verizon wireless, Nextel, AT&T wireless and Cingular. Administered for 5 multi-sites (550 users). Monitored monthly billing, receiving credits monthly as a result of errors found.Phone Administrator - working with Avaya Definity Multi-Vantage. Creating call center; vectoring. MAC (move/add/changes).Purchasing and procurement of all IT purchases (from phones to Cat6 cable).Hands-On budget management for IT of $3.3 million; Monitored monthly run rates.

Performed adhoc reports from Mas90 and Access Databases.Created complicated company part price books using Excel and Access.Designed and faxed weekly broadcast fax flyers using WinFaxPro and Act Database.Installed hardware and software as needed.Research via Internet competitive pricing.

Generated reports from MS Access to determine which users need routers.Performed hardware and software upgrades on laptops for rollout.Updated bios and printer drivers on hard drives then shipped to remote user.Configured, shipped and ordered 4-port routers for remote users.Datamining - extracting and burning user's data from prior laptop on CD.Created database in Access and implemented reports as needed.Installed and configured Swimage (Ghost) on new laptops for Remote users.Configured TCP/IP on routers for DSL and ISDN remote Users.

Schaumburg, Il

Renessen (Joint company created by Monsanto and Cargill). Explored information on Agricultural Biotechnology on the internet. This included: alliances, competitors, Genetic Modified Foods, new patents on biotech, cloning and animal nutrition. Designed 4 modules in Powerpoint showing the flow and structure from the data. I published the modules onto the server to be accessed through the intranet for reference and informational discussions.

Adhoc report from the Manufacturing Database (Oracle based). Developed reports using Brio Query - an ad hoc query tool. Presented the data to management on a regular basis. Led a team that developed documentation in (Word and HTML) for the database. Created the Excel macros that standardized the quality data presentations. Assisted in upgrading and troubleshooting of Mac and PCs.Data Analyst:Implemented a spreadsheet for tracking of Time & Materials from customers. Calculated charges for Customer Service and submitted to Order Admin for billing. Published monthly revenue management package and reports for Directors and Executives. Responsible for Yield and MTBF (Mean-Time between Failures) reports from Shop Floor Tracking, Excel, Unix and other resources. Created Graphs and Pivot detailed reports.

Administered a 200 user network system at Apple Computer as well as other companies. Issued passwords and backed up systems. Performed troubleshooting on servers when they went down. Upgraded software on Macintosh computers. Assisted workers with application and implementation problems on both software and hardware.

Schedule potential candidates. Directed candidate to Managers for interview, follow up calls through the hiring or regret letter process.