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Career Development Courses International Association of Convention & Visitors Bureau (IACVB) American Hotel & Motel Association Management TrainingQuality Inn, Holiday Inn Worldwide, Best Western International – Management Training Dale Carnegie Leadership Course Dale Carnegie Instructor Course International Association of Conference Center Administrators (IACCA) Choice Hotels – “Be Our Best” Guest Service Training/Instructor Creative Leadership for Managers, Supervisors and Team Leaders
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Deputy DirectorHenderson County TdaBlack Mountain, Nc, Us
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General ManagerCascades Mountain Resort Nov 2017 - PresentHendersonville, Nc
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Director Of Sales & MarketingHighland Lake Inn & Resort Mar 2014 - PresentFlat Rock, NcSupervise - Guest Services, Marketing, Sales, CoordinatorsWork with Corporate Sales -
Guest Service DirectorYmca Blue Ridge Assembly Oct 2007 - Mar 2014
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General ManagerQuality Inn & Suites Biltmore South, Arden, Nc 2005 - 2007Arden, NcResponsible for all aspects of maintaining a budgeted 3% GOP (gross operating profit), actuality of 2006 was 9%Responsible for sales and marketing of the property (increased revenue 11% over 2005 and then for half of 2007 increased revenue over 2006 by 6%)Responsible for improving our guest service scores and likelihood to recommend scoresResponsible for improving our Quality Assurance ScoresDue to the improvement of the Guest Service/Likelihood to Recommend/ Quality Assurance – won the 2007 Gold Award from Choice Hotels (first time for this hotel)
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Director Of Sales & MarketingRamada Plaza 2003 - 2005Asheville, NcResponsible for increases in occupancy as well as continued growth of ADR (average daily rate)Responsible for weekly information of groups/guestResponsible for daily meeting/function (booking/setup/billing)
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Director Of Sales & MarketingLutheridge+Lutherock Ministries 1999 - 2003Responsible for mid-week business for Lutheridge Conference CenterResponsible for increasing occupancy at Camp Lutherock (seasonal)Responsible for year-round program promotionDeveloped/executed marketing and promotion plans to promote both propertiesDesigned the program brochures and quarterly newslettersDeveloped/maintained “retreat/rental’ budget (non program groups)Developed/trained the guest service department in customer service along with means of informing all staff of guest needs (function, set up, etc.)Liaison with LLMI Board of Directors and Lutheridge Property OwnersLiaison with Aramark Food Service – food service for LutheridgeTravel as marketing and development dictated (nonprofit, Lutheran Synod Assemblies, Meeting Planners International Carolinas Chapter, AIACCA, Convention & Visitors Bureau, churches)
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General Manager & Director Of Sales & MarketingBest Western Biltmore West 1995 - 1999Asheville, NcTrained each department (front desk, housekeeping, restaurant, maintenance)Developed/executed budgetWorked as liaison with the management companies, owners and hotel staffOrganized the office during the sale of the hotel four timesDeveloped convention/banquet marketDeveloped trace system for leads, contracts, functionsEnhanced the existing relationship with the communityWorked with the banquet/restaurant to achieve notable functionsAttended/member of Convention Development Committees and Group Tour CommitteesHelped with the fund raising for National Tourism Week (abused children)Worked with the Military FAM committee
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Director Of Sales & MarketingFontana Village Resort 1993 - 1995Fontana, NcHired and trained new sales staffDeveloped a brochure for general tourism and senior toursWorked with Recreation and the Marina to develop group activities for the villageDeveloped/accounted for marketing plan and budgetDeveloped/presented/accomplished plan to become a year-round facility
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Director Of Convention MarketingAsheville Area Chamber Of Commerce Convention And Visitors Bureau 1988 - 1991Asheville, NcDetermined/executed marketing plans and supervised $1.6 million tourism budget to solicit national conventions/general tourism for AshevilleOrganized/set-up/manned trade show booths, followed up with contactsPresented to local clubs and organizations on tourism effectivenessPlanned/executed all Convention Bureau sales blitzes/tripsArranged complimentary services from area businesses, hotel, and airlinesConceived/directed first Area Awareness Trade ShowDeveloped new format for complete Meeting Planners GuideSecured numerous conventions including Harley-Davidson Owners Group, Southern Legislative Conference, Southern Industrial Development Council, NC Bar Association, NC League of Municipalities, and Southern Conference Basketball Conference
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Director Of Convention ServicesAsheville Area Chamber Of Commerce Convention And Visitors Bureau 1986 - 1988Asheville, NcDeveloped tourist activities for planners of booked conventions in AshevilleSecured corporate sponsorship and donations for convention plannersDeveloped convention services budget for promotions and marketingOrganized/scheduled support staff and volunteers to facilitate activities
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Front Office ManagerSmokey Mountain Inn On The Plaza 1983 - 1986Asheville, NcFront Office ManagerReservations ManagerBanquet CaptainPayroll Manager/Personnel/Accounts Payable
Debi Smith Skills
Debi Smith Education Details
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Western Carolina UniversityBusiness Administration -
Tc Roberson High SchoolGraduated
Frequently Asked Questions about Debi Smith
What company does Debi Smith work for?
Debi Smith works for Henderson County Tda
What is Debi Smith's role at the current company?
Debi Smith's current role is Deputy Director.
What is Debi Smith's email address?
Debi Smith's email address is ds****@****inn.com
What is Debi Smith's direct phone number?
Debi Smith's direct phone number is +182869*****
What schools did Debi Smith attend?
Debi Smith attended Western Carolina University, Tc Roberson High School.
What skills is Debi Smith known for?
Debi Smith has skills like Event Management, Customer Service, Hotels, Event Planning, Budgets, Fundraising, Hospitality.
Who are Debi Smith's colleagues?
Debi Smith's colleagues are Robin Bennett, Camille Sultenfuss, Scott Hricsina, William Lee, Kimbrell Arrowood, Bekah Mccall, Robin Stonecipher.
Not the Debi Smith you were looking for?
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Debi Smith
Highly Skilled Operational Expert In Sales! The Best Of Both Worlds!Detroit Metropolitan Area3agility.com, agilitylogistics.com, agility.com -
3selfenhancement.org, multco.us, multco.us5 +150373XXXXX
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Debi Smith
San Francisco Bay Area5vonage.com, five9.com, five9.com, workspot.com, aisera.com
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