Interview, hire and conduct orientation for DHMSM Tier 3 Help Desk team. Resolve sub-contractor issues.

Oversee the day-to-day responsibilities and delivery of the DHMSM deployment training programs, ensuring efficient execution and adequate resource staffing for program needs.

* Manage Project for AHLTA/CHCS VTC Training for DHCS. Address issues or concerns from the Client or SMEs in the field.Provide updates on training performance and progress to include weekly and monthly reports and other metrics monitoring the effectiveness of training.Preparation and/or modification of training curriculum and materials.Ensuring the Subject Matter Experts are satisfactorily completing their assigned tasks, to include project deliverables.Provide leadership for the overall projects.Conduct weekly meetings with SMEs.Conduct yearly reviews and assessments for SMEs.Approve SMEs time reporting.Manage financial projections and profitability of projects.Staffing aCreate and update various documents.nd project planning.

Conducting HAIMS implementation training in classroom and over the shoulder for the Department of Defense at various Military Treatment Facilities around the world.

Manage Navy CIS trainers at MTFs across the US. Address issues or concerns from the Client or trainers in the field. Provide updates on training performance and progress to include weekly and monthly reports and other metrics monitoring the effectiveness of training. Preparation and/or modification of training curriculum and materials. Development and dissemination of training on new builds, functionalities, or solutions as they are released to the field. Ensuring the trainers are satisfactorily completing their assigned tasks, to include project deliverables. Provide leadership for the overall projects. Conduct weekly meetings with all trainers. Conduct orientations and seminars for all trainers. Conduct yearly reviews and assessments for trainers. Approve trainer's time reporting. Approve trainer's expense reports. Manage financial projections and profitability of projects. Staffing and project planning.

Trained and supported AHLTA and Dragon Naturally Speaking.

Created training documentation for AHLTA and job recruitment.

Manage two Government contracts worth more than $25 million.Manage 40 individuals who are located across the U.S. Address issues or concerns from the Client or trainers in the field.Provide updates on training performance and progress to include weekly and monthly reports and other metrics monitoring the effectiveness of training.Preparation and/or modification of training curriculum and materials.Development and dissemination of training on new builds, functionalities, or solutions as they are released to the field.Ensuring the trainers are satisfactorily completing their assigned tasks, to include project deliverables.Provide leadership for the overall projects.Conduct weekly meetings with all trainers.Conduct orientations and seminars for all trainers.Conduct yearly reviews and assessments for trainers.Approve trainer's time reporting.Approve trainer's expense reports.Manage financial projections and profitability of projects.Staffing and project planning.Training of AHLTA for Doctors, Nurses, Technicians, Clerks and other users as needed.AHLTA subject matter expert.

Trained AHLTA EMR at Army Hospitals across the country.Managed trainers at various sites. Developed simulation web-based training tool.Editing and technical writing.

Managed and trained TSA baggage screeners during their on the job training.Coordinated OJT scheduling, observations, evaluations and reviews. Prepared reports and maintained records of work accomplishments.Administered final evaluation of TSA screeners on their ability to carry out all job functions.

Screened airline passenger baggage at Love Field Airport.

Managed mainframe testing activities for projects from small to large impact to the Sprint market.Coordinated test planning between more than 20 application representatives.Documented testing activities and timelines to allow monitoring or project status.Simultaneously provided 24 hour test support for multiple projects.Determined cycle assignments for projects.Documented production simulated cycles for batch execution.Researched testing issues.Conducted testing on the MPS (Message Processing System) application.Conducted testing on the CIS (Customer Information System) application.Wrote test scripts.Managed and conducted system integration, product, regression, load/stress, and capacity testing.Managed gates for incoming calls to major world wide call center.Managed pay phone partners and their monthly commissions.