Debiesha Warner Email & Phone Number

Stratford, Ontario, Canada

- Respond to in-person, telephone and electronic inquiries for social service programs and assistance- Provide verbal and written information as required to client on eligibility, documentation, and application process for Ontario Works and Rent-Geared-To-Income (RGI) subsidized housing- Complete pre-screening interviews with participant for financial assistance from Low-income Energy Assistance Program (LEAP), Community Homelessness Prevention Initiative (CHPI), and Discretionary Benefit- Assist individuals with in-person application for Ontario Works including emergency assistance- Request Ontario Works file transfer in from other municipalities and transfer clients’ file out based on change in clients’ residential address- Utilize SAMS database to provide information to clients on the status of their file, monthly entitlement, and over payment charges- Prepare replacement T5 for participants and create file notes in SAMS- Process applications for RGI subsidized housing using Rentcafé software- Conduct province-wide search in the Arrears database to verify applicants meet the eligibility for RGI- Prepare correspondence and contact clients via telephone and email to provide information regarding the status of their application for RGI- Update applicants’ information in Rentcafé to maintain their spot on the Centralized Waiting List- Receive, and process rent payment and other accounts receivable payment including arrears and maintenance fees through various payment methods of cash, interac, cheque, and postdated cheques- Process maintenance requests for current RGI tenants and prepare work orders using Yardi database- Locate tenants’ ledger in YARDI and provide information regarding rent payment, rent increase, outstanding fees, arrears, and other charges- Support the department reception and perform switchboard functions such as answering and directing calls to appropriate person

Brampton, Ontario, Canada

- Provided intake and shelter support to individuals from the vulnerable population as part of the Out Of The Cold (OOTC) program- Completed intake paperwork, COVID screening and temperature checks for residents as per Public Health guidelines- Provided referrals to clients and linkages to other programs to meet their individual needs- Answered telephone calls, took reservations, and responded to questions about the program and potential referrals- Collaborated with community partners such as Central Intake, Peel Police, Hospitals, and other shelters to arrange alternate accommodations for guest- Created electronic records to record and report all incidents as per organization policies- Utilized communication log to record daily activities and communicate with other support staffs from OOTC- Served healthy snacks, dinner, and continental breakfasts to guests- Ensured guests use designated areas for eating and smoking- Distributed hygiene kits and winter accessories to residents- Performed routine checks of the sleeping area and washroom to ensure client and staff safety- Conducted daily sanitization of facilities to ensure the health and safety of guests- Performed daily housekeeping and laundry services as required

Mississauga, On

- Conduct initial assessment and provide one-to-one guidance and support to job seekers regarding their employment/ training goals and job search needs- Effectively provide employment counseling services to clients from a wide range of ethnic background - Identify client's needs, including barriers to employment and assist client to create employment service plan tailored to their needs- Utilize time management and organization skill to maintain a caseload of over 250 client files including active and closed files- Assist clients to develop their resume and cover letter, aid with interview preparation, and to develop effective job search strategies- Successfully motivate and engage resistant clients; coach client on job retention and job survival - Consistently follow up with clients through weekly contact via telephone, email and in person to assess their progress and provide ongoing support- Support participants in locating and utilizing community resources; coordinate client referral and document progress to provide follow up information- Aid newcomer clients and foreign-trained professional to obtain the relevant information they need for accreditation and licensing to continue practice in their profession in Canada - Refer active job seekers to internal and external programs, training, placement and employment opportunities- Follow up with participants after service plan closure and provide post program support with employment/ training retention- Prepare detailed documentation of intake and outcome reports; maintain accurate, updated records of client participation and progress using TCET and Ministry of Labour, Training and Skill Development database - Support team members to provide coverage and contribute to the smooth day to day operation of the centre - Act in compliance with TCET and government policies to collect personal information while maintaining the integrity and confidentiality of the organization and each client

Mississauga, Ontario

The Centre for Education & Training, Employment Services is funded by Employment Ontario. We provide support and resources to job-seekers that would enhance their personal growth and enable them to become job-ready and successful in their career.Duties and Responsibilities:- Welcomed clients and provided ongoing support to clients utilizing computer resources as well as other resources in the centre - Conducted initial intake assessment and verification of documents with participants to determine their eligibility for services offered at the Centre - Assessed the employment, financial, and social needs of each client and provided information, guidance and referrals to government programs, social services and other community agencies to meet their unique need - Worked closely with Ontario works participants to connect them with career counselor for one-on-one support regarding their employment needs - Facilitated job readiness workshops in office and community such as Resume and Cover Letter, Job Search Strategies, Second Career, Interview Preparation and Social Media for Job Search- Manage case load for the Youth Job Link (YJL) program including registration, needs assessment, goal setting and action plan, ongoing follow-up and closure - Reviewed and documented participants eligibility for financial support through the Youth Job Link program and provide reasons for eligibility/ ineligibility- Utilized mathematical skills to issue financial support to eligible participants of the YJL program- Prepared monthly calendars, flyers and marketing tools for outreach activities - Organized workshops and guest speaker events; assisted Job Developers with the coordination of Job Fair/Hiring event - Maintained accurate record of client history and participation; managed R&I statistics and prepare end of month reports for immediate Supervisor- Exceeded client’s expectation by going above and beyond call of duty to help client attain their job search needs

Etobicoke, On

The Rexdale Women's Centre is a not-for-profit organization sponsored by the federal, provincial, and municipal government. They provide settlements services to newcomers, immigrants and refugees that would enable them to transition smoothly into the Canadian societyDuties and Responsibilities:- Worked with diverse group of clients to complete intake form and conduct needs assessment - Performed general office duties to answer telephone and direct calls to appropriate staff - Assisted diverse group of clients to complete intake form and conduct needs assessment - Provided information to clients and made referrals to community agencies based on their needs- Assisted clients in locating community resources and liaised with third party service providers and local government agencies to schedule appointments for clients - Verified clients information and updated the computer system with changes in their circumstances - Counseled clients on issues relating to settlement, social assistance, legal services, food, emergency shelter, housing, healthcare, and education - Assisted clients to complete various types of application for social assistance, housing, tax benefit, Work/study Permit, PR Card, citizenship, and to prepare invitation letter for family members - Executed other administrative duties as assigned and attended mandatory staff training and meeting - Worked with team members to maintain a clean safe environment for everyone- Researched and complied information on topics that affects newcomers and co-facilitated information sessions to educate participants and help remove systemic barriers- Performed other administrative duties as assigned and attended staff training and meeting

Mississauga, On

Duties and Responsibilities:- Welcomed new/ existing clients; provided orientation and overview of the services offered at the centre - Performed daily receptionist tasks such as: client intake, data entry, greeting clients, responding to enquiries over the phone and in person, and scheduling appointments - Assisted participants to obtain the relevant information they need for settlement in their community - Reviewed client’s eligibility and process their information for welcome pack to Canada- Entered clients’ information into CETRA and provided administrative support to staff - Compiled and updated information on government policies and social policies- Assisted with the compilation of employment and accreditation information for foreign trained professional and skilled tradespersons - Contributed to the maintenance of resources, flyers and information on Newcomer information, program and services available within the community - Monitored clients use of devices in resource area; aid with printing, photocopying, scanning and faxing - Adhered to all policies and procedures of the organization while maintaining a safe, healthy environment for everyone

Bachelor Of Applied Science - Basc, Family And Community Social Services - Honours Program

Courses include: Social Work in Canada, Mental Health & Addictions, Crisis Intervention: Theory & Practice, Empowerment-Oriented Case.

Ontario College Diploma, Social Service Worker

Ontario College Diploma, Community Worker Program

Courses of Studies includes: Human Rights, Civil Society Organizations, Canadian Social Policy, Community and Campaign Organizing.