Debilee Flores Email & Phone Number

Nashville, Tn, Us

Murfreesboro, Tennessee, United States

As a seasoned Communications Strategist, I offer comprehensive consulting services tailored to meet the unique business needs of small businesses and non-profit organizations.My Expertise:🔹 Strategic Brand Voice Crafting & Execution: Developing and executing a cohesive and compelling brand voice.🔹 Comprehensive Communications Strategy Development: Creating and implementing effective communication plans.🔹 Tailored Email & Social Media Marketing Campaigns: Designing customized marketing campaigns to enhance engagement.🔹 Strategic Social Media Marketing Planning: Planning and executing impactful social media strategies.🔹 Expert Copywriting & Precise Editing Services: Providing high-quality writing and editing to ensure clear, effective communication.🔹 Professional Team Development & Training Programs: Developing and delivering professional training programs.🔹 Customized Onboarding & Skill Enhancement Training Solutions: Tailoring onboarding and training to enhance team skills and performance.My Experience:🔹 15+ Years of Public Speaking & Performance: Engaging and inspiring audiences through effective communication.🔹 15 Years in Professional Communications: Delivering strategic communication solutions across various industries.🔹 10 Years of Professional Training & Coaching: Guiding individuals and teams to reach their full potential.🔹 10 Years in Team Leadership & Leadership Development: Leading teams and developing leadership skills.🔹 Broad experience across Energy, Telecom, Direct Selling, and Non-Profit Sectors: Bringing a diverse perspective and expertise to every project.I am committed to empowering organizations with the tools and strategies needed to succeed in today’s competitive landscape.

San Diego, California, United States

🔹 Brand Voice and Guideline Development: Initiate the development and definition of the company's brand voice, actively contributing to the creation and implementation of comprehensive brand guidelines.🔹 Strategic Communication Planning: Lead the creation and execution of comprehensive communication strategies for internal and external stakeholders, including newsletters, market launches, and social media posts.🔹 Multichannel Campaign Implementation: Drive the implementation of social media and communication campaigns across various channels, including public and private social posts, and online community administration, aligning with overarching marketing strategies.🔹 Compelling Copy Creation: Craft compelling storytelling copy for diverse communication mediums, such as websites, blogs, broadcast and automated campaign emails, SMS, social campaigns, event presentation decks, and more.🔹 Vendor Relations Management: Cultivate and manage relationships with external copywriting firms, ensuring seamless collaboration and alignment with brand standards.🔹 FAQ Standardization: Assist in the development and maintenance of a standardized response database for frequently asked questions, enhancing efficiency and accuracy in responses.

🔹 Work directly with executive-level leadership to identify and assess the training needs of the company. Develop and implement communication-focused training plans, resulting in enhanced workforce effectiveness.🔹 Create and execute informative communication strategies for internal and external stakeholders including newsletters, market launches, and social media posts.🔹 Implementing social media and communication campaigns to align with marketing strategies, by way of public social posts, private social group posts, and online community administration/moderation on social platforms.🔹 Craft inspiring storytelling copy for websites, blogs, and other communications, which engage the audience and drives action, while adopting the voice of the company to match tone, style, and verbiage.🔹 Assist in creating and updating an database of standardized responses for frequently asked questions from both customers and sales representatives, resulting in improved efficiency and accuracy in responses.🔹 Manage strategy for developing and maintaining company reputation through review sites.

- Develop instructional materials that meet the needs of diverse learners- Collect and organize supplemental data to support student and curriculum needs - Follow existing guidelines to create curriculum content that meets class requirements- Deliver effective instruction using a variety of instructional strategies to meet different learning styles.

Washington, District Of Columbia, United States

• Create and drive informative and interesting communication strategies for all company stakeholders including consultants, partners, and customers including newsletters, product information training resources, and video messaging.• Craft inspiring storytelling copy for websites, blogs, customer-focused campaigns, and other communications, which engage the audience and drives action, while adopting the voice of the company to match tone, style, and verbiage.• Set and implement social media and communication campaigns to align with marketing strategies, including but not limited to public social posts, private social group posts and livestream trainings, and online community administration/moderation on multiple social platforms.• Led efforts to develop and maintain relationships with high-level independent Sales Representatives, providing education, guidance, and support on communications, guidelines, and policies. Instilled confidence in company leadership and built trust with sales partners, resulting in increased sales and revenue.• Work directly with executive level team members to create and fulfill communication all digital communication and design needs for in person and online events.

Remote

• Independent contractor managing all areas of network communications including copywriting, social media management, product launches, and providing education regarding digital communications to company stakeholders.• Implementing social media and communication campaigns to align with marketing strategies, by way of public social posts, private social group posts, and online community administration/moderation on different social platforms.• Fostered professional and personable relationships with independent Sales Representatives, offering education, guidance, and support on communications, guidelines, and policies. Built trust and confidence in company leadership, resulting in increased sales and revenue.

Greater Nashville Area, Tn

• Served on the board of directors, contributing to strategic planning for future patient outreach and engagement initiatives.• Initiated Social Media campaigns aimed at increasing audience reach to further awareness regarding Crohn's Disease and other chronic illnesses.• Created and implemented creative video & social post campaigns, aimed at helping patients tell their stories and raise awareness for Crohn's disease.• Partnered with professionals in the medical and mental health space to create valuable resources to help patients with medication cost management, mental health support, and more.• Achieved a remarkable 5X growth in the organization's Facebook following, increasing from 50 to 300 followers.

Stamford, Ct

• Designed and implemented comprehensive training programs and Standard Operating Procedures for new and experienced call center representatives, management team members, external sales force, and quality assurance team.• Conducted training sessions in both one-on-one and classroom settings, both domestically and internationally.• Created and implemented a custom quality assurance program to ensure the highest level of customer care across multiple brands, managing a team of 30 contact center representatives.• Created a comprehensive database of standardized responses for frequently asked questions from both customers and sales representatives, resulting in improved efficiency and accuracy in responses.• Oversaw and mentored contact center representatives, coaching them to improve both their quantity and quality of interactions with customers and sales representatives.• Contributed to the recruitment, hiring, and onboarding process for new service representatives.• Handled escalated customer interactions, as well as coaching and support for internal staff and external sales force.

Hamden, Ct

- Handling Dealer Check-ins for Auctions- Logging Sales, Title & Check Deliveries- Taking & Processing Check Payments- Updating Bidding for Online Bidders during auctions- Greeting & Directing Customers and Clients- Customer Service Duties- Answering Phones as needed- General Office Duties as assigned*DMV Certification in Dealer Processing

Junk My Car

• Develop and implement training outlines and Standard Operating Procedures. • Contributed to the recruitment, hiring, and onboarding process for new service representatives.• Handling escalated customer issues by phone, chat, and email. • Interacting with Vendors to monitor all stages of vehicle removal service requests.• Interact with Motor Vehicle Departments nationwide, to resolve vehicle title and ownership issues.• Address customer inquiries regarding vehicle removal process, status, and related reimbursement/payment.

• Provide account management for the Small Group block of business via phone and email.• Resolving time-sensitive issues for employer groups and customers.• Build and maintain strong relationships with brokers, agents and employer groups.• Research and resolution of all escalated sales and service issues.• Process and/or reprocess outpatient medical claims as needed.

New Haven, Ct

-Creating/Updating Company Census -Maintenance of Medical Records -Implementing new filing system -Obtaining Billing codes -Data Entry of OASIS and 485 Forms -Order Tracking -Typing Memorandums/Letters & Proposals -Notifying Supervisors of Changes/Errors in Medical Documentation -Preparation/Distribution of MD orders -Auditing Patient Records -Medical Transcription -Developing Procedures for Data Entry -Answering Phones

Williamsburg, Va - Shelton, Ct

Responsible for: -Welcoming/Seating Guests -Answering Phones -Suggestive Sales -Waiting on Guests -Bussing Tables -Handling guest checks

Williamsburg, Va

Responsible for: -Answering Phones -Directing Clients -Updating Information systems -Managing Employee Records -Logging Employee Time sheets / Payroll Documents-Data Entry -Customer Service

Nowalk, Ct

Responsible for: -Maintaining medical/behavioral health patient records -Implementing documentation methods for Data Entry office -Notifying supervisors of changes in patient documentation -Preparation and distribution of MD orders/485's -Data Entry of OASIS and 485 forms (billing) -Training of new employees in Medical record maintenance and Data entry of 485's & OASIS forms -Assisting receptionist in welcoming/directing clients/employees -Answering phones -Medical Transcription