Debi Rahmat Syawali Email & Phone Number

- Develop and manage relationships with clients throughout the implementation process.- Manage a portfolio/form of clients in various stages of implementation.- Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables. - Act as the project manager/point contact for each client.- Keep the customer informed throughout the process and set clear expectations.- Triage, troubleshoot and prioritize issues as they arise during implementation.- Daily documentation of all completed and uncompleted work.

Padang, West Sumatra, Indonesia

*Project to move ticketing system from Freshdesk to Zendesk*- Handle technical support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance.- Provide customers with IT support via desktop solutions, chat functions, emails, and calls.- Provide customers with step-by-step guidance to resolve technical problems.- Follow up on technical queries and provide prompt feedback.- Prioritize customer queries and escalate serious technical issues to IT developers.- Guidance of the users to support them in becoming more productive.- Support the development of programs to train the customer on how to properly use the products- Concession of the customers' troubles by recommendation of products, services, or procedures.- Evaluation of the systems' problems to recommend enhancements.- Responsible for resolving partner and vendor problems until they are resolved.- Assigned to specialist learn SQL for better insight and to easily get the information from data at high efficiency

Kota Medan, Sumatera Utara, Indonesia

- Initiate create event for massive acquisition cities and educate Merchant to improving their business- Maintenance Merchant in Medan for improving their business with LummoSHOP- Provide performance tracker for Business Development team in Sumatera-Ensure that the department is adequately staffed and structured to provide quality service to both internal and external customers.-Provide management monthly reports regarding the help desk activities for the preceding monthMerchant onboarding includes basic setup and merchant training for content, order, and coupon-Direct Merchant Service Representatives through exceptional and unusual situations or customer concerns with merchant processing and equipment-Assume responsibility for the Emergency Recovery Plan for the Merchant-Working directly with merchants, operational departments, and partners to handle more difficult or complex merchant, virtue, and concerns-Assume responsibility for the development and maintenance of merchant training material. This includes developing and providing thorough written instructions on product use, operational changes etc-Review and recommend new product development and system capabilities to ensure maximum use of system

Jakarta Selatan, Jakarta Raya, Indonesia

-Develop and maintain data regional outlets (Central Java).-Provides support for Operational and Sales services as needed.-Performs multi-task workflows, detail-oriented updates with strong organizational and time management.-Delegate and manage all daily updates.-Performs project management for initiatives as assigned.-Screening and filtering merchant submission emails.-Checking merchant documents completeness.-Do KYC due diligence (background checking).-Adjusting data submission to merchant registration format for on-boarding process.-Responsible for resolving merchant until they are resolved.-Train daily walkers for DC Project

Medan Kota, Sumatera Utara, Indonesia

*Project Expansion New area GoFood in Tebing Tinggi, Balige, Porsea, Laguboti, Siborong-Borong and Rantau Prapat*-Develop and maintain data regional outlets (Padang, Bukittinggi, Padang Panjang, Payakumbuh, Medan, -Tebing Tinggi, Pematang Siantar, Kisaran and Balige).-Provides support for Operational and Sales services as needed.-Contribute to strategic advancements and commercial by collaborating with Sales and Marketing.-Performs multi-task workflows, detail-oriented updates with strong organizational and time management.-Delegate and manage all daily updates.-Performs project management for initiatives as assigned.-Screening and filtering merchant submission emails.-Checking merchant documents completeness.-Do KYC due diligence (background checking).-Adjusting data submission to merchant registration format for on-boarding process.-Prepare area mapping for deployment GoFood.-Train daily walkers for DC Project

Padang, Sumatera Barat, Indonesia

*Project Expansion New area GoFood in Duri*-Acquiring F&B merchants in the new business area to be onboard into the ‘Super Partner’ platform.-Ensuring the onboard merchants are using the platforms by achieving the targeted number of transactions to increase the stickiness.-Providing bigger business opportunities and help to boost merchants' revenue by communicating and inviting all merchants to be a part of ongoing campaigns.-Collecting the merchants’ feedback for product improvements and making sure a high level of satisfaction.-Performs multi-task workflows, detail-oriented updates with strong organizational and time management.-Prepare area mapping for deployment GoFood.- Responsible for resolving merchant until they are resolved