Call Center representative

Graduate Medical Education Coordinator/Administrative assistant = contract/temporary position-Office Team. Receptionist duties, various special projects. Proces verification requests from medical facilities regarding intern/resident education and performance. Created database of all residents & interns dating back to the 1930’s

Receptionist and administrative assistant to Sutter Pacific Medical Foundation and California Pacific Medical Center Foundation. Temporary Contract position through Office Team

As the largest Insurance Broker in the individual and self-employed market, our strength in numbers allows me to help my clients by providing complete protection while saving money.

Processed orders for biotechnology reagents and consumables with over 99% accuracy while maintaining a high level of productivity. Held Department record of 92 orders entered in a day. Skilled use of SAP and the IXOS imaging system, along with knowledge of both Applied Biosystems and Ambion product lines.Backup for department Senior Coordinators as needed; transferring electronic fax orders and distributing email orders to ensure a steady flow of work items. Collaborated with Supply Chain Planners to assure timely delivery of orders. Standardized order entry process for department by creating online training materials such as Powerpoint presentation & process guideline documents in the Lotus Notes Library.• Created department spreadsheets and other documents at the request of supervisors, sales representatives and manager.• Built strong collaborative relationships with sales representatives and customers, including my key accounts, Genentech and The California Department of Justice. • Earned a commendation for my work with the Genentech Onsite Freezer Program, being the first in the department to receive a DNA Award from the District Sales Manager. • Initiated project to streamline processes in different areas, including the Genentech Onsite Freezer Program and our internal order entry methods. • Selected to work with a team to design and implement a more efficient order entry process using a new Graphic User Interface. Reduced required screens from 13 to 3 resulting in increased productivity and ease in training new employees. • Consistently managed open orders, contacting customers with any change in the status of back-ordered items and updating the orders with text to document contact. • Trained and reviewed work for new employees at the Grand Island, NY site during the company reorganization.

Effectively handled high volume office and executive calendars in a fast paced environment. • Help to produce new business development and keynote speaker presentations. • Coordinated and scheduled face to face meetings and conference calls with high level executives of outside companies.

Supervised a staff of 6 people, incl 2 Executive Correspondence Specialists. Reviewed all correspondence created to ensure accuracy & completeness. Tracked and maintained staff productivity and quality performance indicators on a daily, weekly & monthly basis. Wrote employee performance evaluations monthly, quarterly & annually. Participated as a member of a multi-site committee to develop and implement quality measurement standards to track employee performance. Created a spreadsheet, using formulas, to show monthly, quarterly & annual figures, streamlining supervisory evaluation process. Met regularly with staff to assist with any problem issues and to explore employee development plans and goals.Executive Correspondence Specialist Researched portfolio and account related inquiries, including complaints & prepared written responses for executive or management signature. Interacted with CEO and Executive VicePresident on a regular basis.Handled difficult phone calls from brokers and shareholders seeking answers to difficult questions and time-sensitive issues Securities Replacement Specialist/Correspondence Specialist Prepared written responses to shareholder and broker correspondence regarding various portfolio and account related questions. Conducted appropriate research required for accurateand complete responses. Administered the insurance process to replace lost share certificates, acting as a liaison between the customer and the insurance company. Prepared correspondence to explain legal requirements and correct completion of insurance affidavits to post surety bond. Participated in meetings with company’s insurance carrier to streamline securities replacementprocess, including shortening the length of the surety bond affidavits to one page. Created an employee training and procedure manual for the replacement of lost securities.

•Researched portfolio and account related inquiries, including complaints & prepared written responses for executive or management signature. •Handled difficult phone calls from both brokers and shareholders seeking answers to difficult questions and time-sensitive issues

•Prepared written responses to shareholder and broker correspondence regarding various portfolio and account related questions. Conducted appropriate research required for accurateand complete responses •Administered the insurance process to replace lost share certificates, acting as a liaison between the customer and the insurance company. Prepared correspondence to explain legalrequirements and correct completion of insurance affidavits to post surety bond. •Initiated a semi-annual process and procedure for tracking lost stock certificates and follow through with owners. •Participated in meetings with company’s insurance carrier to streamline securities replacement process, including shortening the length of the surety bond affidavits to one page. •Produced an employee training and procedure manual for the replacement of lost securities.