Debi Riley Email & Phone Number

Kingwood, Tx

Provide administrative support to the Leave and Disability team.Responsibilities and accomplishments include: •Monitor team inbox and distribute incoming emails to appropriate team members.•Perform a variety of system generated tasks.•Print and prepare system generated letters for mail.•Perform duties for the return to work process and closing of leave records.

Houston, Texas Area

Provide administrative support for attorneys, paralegal, compliance officer and contract specialist for this publicly held $1.9B, Fortune 500 consumer and commercial credit organization founded in 1899.Responsibilities and accomplishments include: • Retrieve current and archived documents and compile and prepare consumer credit reporting history to support pre-litigation and litigation lawsuits.• Receive, analyze and stamp confidential correspondence and direct to internal and external clientele to ensure appropriate course of action.• Manage and maintain departmental office equipment and schedule appropriate service appointments to ensure repairs and maintenance warranty services upheld.• Manage litigation, subpoenas and credit reporting correspondence and forward appropriately within strict time demands.• Manage and organize on-site and off-site file rooms and ensure confidential legal documents properly filed, secured and stored.• Review and extract current consumer lawsuits through electronic database and develop monthly litigation reports utilizing Excel. • Analyze client and vendor contract agreements, identify missing documentation and manage executive approval processes to appropriately create new accounts through CRSV Contract database.• Manage and maintain existing client and vendor contract agreements and process contract renewals.• Manage office supply inventory and order office supplies as necessary.

Houston, Tx

Responsibilities and accomplishments included: • Managed vendor administrative contract processes and reporting including 3rd party outsourcing organizations located in Mexico and Jamaica to support Director and Managers within Consumer Assistance Center department.• Compiled and tracked consumer reporting disputes and submitted daily and monthly reports utilizing Excel to support departmental production initiatives.• Built and cultivated internal and external relationships and monitored 3rd party outsourcing organizations workload to ensure compliance with Fair Credit Reporting Act regulations and strict time demands upheld. • Processed vendor invoicing and consumer refund requests and submitted to Accounting department for appropriate payment. • Answered incoming calls utilizing multi-phone line system and direct calls to the appropriate personnel to support customer’s requests and concerns.• Organized, prepared and verified travel arrangements and itineraries including air travel, lodging and car rental services to support 5 manager’s and ensure expenditures within strict budget constraints.• Prepared and submitted Expense Reimbursement Forms to ensure expenses promptly reimbursed.• Managed and assembled departmental new hire training manuals to support effective onboarding and reduction of turnover.• Managed and archived consumer data and uploaded to CD’s for appropriate storage.

Houston, Tx

Responsibilities and accomplishments included: • Provided administrative support for Inside Sales department including, director, manager and staff of 15 sales representatives to support departmental sales initiatives.• Compiled and processed monthly sales reporting utilizing Excel to support departmental production initiatives.• Managed and submitted correspondence including, letters, contract agreements and informational sales brochures and created mail merges to support departmental client relationships.

Houston, Texas Area

Customer service representative in the credit industry

Bachelor Of Business Administration (Bba), Bachelor Of Science

Office Administration, Associate Of Applied Science