Working as the PMO for the team.

Worked as a Procurement Analyst / Vendor Management Executive with Wipro Technologies, Bangalore 1. Have got experience in the field of Service Delivery with procurement partners or channels.2. Project Coordination.3. Conduct business development of new alliances with service delivery partners that enable customer-focused solutions. 4. Analyze vendor costs, create proposals and contracts for the procurement of services and select vendors or suppliers.5. Overall, ensuring… Show more Worked as a Procurement Analyst / Vendor Management Executive with Wipro Technologies, Bangalore 1. Have got experience in the field of Service Delivery with procurement partners or channels.2. Project Coordination.3. Conduct business development of new alliances with service delivery partners that enable customer-focused solutions. 4. Analyze vendor costs, create proposals and contracts for the procurement of services and select vendors or suppliers.5. Overall, ensuring that the delivery alliance partners meet necessary SLAs.6. Ensure complete governance and compliance of the SOW/contract with the partner.7. Co-ordination for all customer required support by working with relevant partner technical specialists and business managers to enable win for the cases at hand and work in progress for execution.8. Negotiate with partners to ensure that pricing is competitive.9. Co-ordinate PO’s and manages vendor payments.10. Ensure the procurement process to meet the organization standards and expectations.11. Maintains reports to track completion of procurement deliverables and ensures they adhere to the overall requirements of the services.12. Weekly/Monthly report preparation (PO tracker /Invoice tracker/Monthly Invoice projection) for Accounts.13. Regular follow ups with customer for PO, quote and invoicing.14. Regular follow ups on Delivery heads (internal) and updating tracker (weekly/monthly reports etc.)15. Regularly arranging calls with internal team and vendors and getting involved in the same to ensure timely payment to the vendors for the services and incase of any discrepancy in order to improve service delivery and better customer satisfaction. Show less

L2 Production Support for Citi People Track, Architecture, InControl and Onboarding new hire globally. Main job rotates around incident creation, incident documentation, incident management .Worked on ticketing tool where our task is to provide L2 Support for any request which encounters technical issues and errors. Analyzing errors and interacting with the developers regarding the error codes been generated.Also worked on SQL Server to generate reports and XML Scripting for… Show more L2 Production Support for Citi People Track, Architecture, InControl and Onboarding new hire globally. Main job rotates around incident creation, incident documentation, incident management .Worked on ticketing tool where our task is to provide L2 Support for any request which encounters technical issues and errors. Analyzing errors and interacting with the developers regarding the error codes been generated.Also worked on SQL Server to generate reports and XML Scripting for decoding bugs to be fixed by developers. Ensured customer satisfaction with the functioning and attitude of incident and service request management process personnel. Generate various reports on daily basis for all team activities performed and resolutions and share the same with senior managers. Responsibilities:Supported project for CITI bank in Wipro Technologies. Worked on Tickets using Structured PCMs and basic SQL for CPT and Archer with the base as Incident Management under ITIL.Incident creation, incident documentation, incident management were the main areas of work.Provided L2 Support for any request which encounters technical issues and errors. Show less

Roles and Responsibilities:• Provided technical resolution to the customers (home users and business entrepreneurs) for their single and multifunction printers, scanners, copiers and all-in-ones.• Worked as the sales spoc of the team.• Provided training to the new agents as a mentor.• Used to keep a track of all the parameters (inbound calls /outbound calls /AHT) for the team etc.

Worked as a Teacher with DAV public School.