Deb Beveridge Stephenson Email & Phone Number

Sydney, Australia

Kitchen Specialist

Melbourne, Australia

Liaising with internal and external customers at various levels to manage accounts on behalf of clients, protecting existing clients and growing revenue through extension of business.Key Accountabilities:• Maintain service level agreements and satisfy customer requirements ranging from ad-hoc reporting through to major projects• Organic growth of accounts• Achieve sales revenue and gross profit budgeted targets• Manage accounts to achieve budget targets of up-rates, extension and retention• Ensure prompt and timely delivery of freight as required by clients• Maintain and strengthen client relations building retention strategies to ensure achievement of budget and strategic outcomes• Meeting client expectations and client contract requirements with follow ups to ensure smooth running of the contract• Maintain and strengthen carrier relationships to ensure budgetary and strategic targets are met• Oversee business analysis studies to identify opportunities for sales growth and business efficiencies through client profitability analysis through liaison and strengthening relationships with business analysis• Support structured client relationship program to achieve budget and strategic outcomes

Working with key accounts to ensure optimal service levels are provided and maintained. Providing innovative supply chain solutions both offshore and onshore with the objective to stream line the customers supply chain, including optimizing efficiencies and reducing overall costs. • Manage existing key customer accounts, implement new customers and manage all aspects of the clients supply chain activities, using both external and internal resources.• Liaison with customers regarding their immediate logistics requirements• Coordinating a customer service team dedicated to the clients supply chain activities• Development and implementation of interface solutions between enterprise resource planning (ERP) systems of the customer and Pacific Network.• Development of pricing proposals• Managing profit margins • Monthly sales reporting• Analysis and investigation of supply chain solutions

Melbourne, Australia

Working appropriately to the conditions and standards set by the Director of ORBEA Australia and New Zealand, and reporting on the coordination and management of International Freight, Warehousing and Distribution. International• Coordinating purchases and deliveries of all ORBEA Australia and New Zealand products.• Directly dealing with foreign companies and suppliers placing purchase orders and managing their progress and completion dates.• Coordinating the shipping and booking of vessels with the freight forwarding companies.• Managing the pickup of the goods and monitoring the progress of shipping, including informing sales representatives and ORBEA Australia and New Zealand dealers of inbound freight.• Input of all pricing, freight costs and duty data into the invoicing system (WMS)• Monitor international freight rates and actively source better conditions of freight pricing.Local and National• Coordinate and monitor 3RD party warehousing regarding inventory, stock control, invoicing and delivery to ORBEA Australia dealers.• Coordinate and monitor inbound and outbound inventory deliveries and ensure accurate and correct invoicing.• Monitor sales of product, foresee shortages, and forecast future inventory requirements.• Instruct and Coordinate stocktaking and rotating stock counts with warehouse staff, and ensure accurate records are kept within the WMS.• Provide regular inventory reports to all sales representatives and internal staff, including reports on inbound freight, sales to date, delivered stock and pending purchase orders.• Monitor local and national freight rates and actively source better conditions of freight pricing.

Altona North, Vic

• Develop strong relationships with key customers and in2store operations staff.• Develop, initiate and control processes and procedures that will lead to customer service improvements.• Ensure all customer account management processes and procedures are fully developed, clearly written and adhered to by staff at the customer interface.• Prepare and deliver performance reports to customers, operations staff and executive management.• Undertake investigations and provide reports where required to determine causes, events and corrective action for service failures.• Communicate determinations of findings from investigations in an honest and diplomatic manner to customers whilst protecting the interest of in2store.• Actively promote service and performance successes to customers.• Arrange and conduct regular performance report meetings with customers and operational staff.• Review and monitor the accuracy of customer invoices.• Maintain records of work performed to facilitate accurate invoicing of clients and reporting of Key Performance Indicators.• Manage customer claims.• Have detailed knowledge of contract terms and conditions and understand the cost model supporting the contracts.• Prepare, maintain and report on weekly profit and loss statements• Negotiate services and prepare quotes as required.• Provide a continuous communication focal point for the customers to enable prompt implementation of contingency actions in the event of an impediment to operations.• Research the market and maintain knowledge and understanding of the retail space in which the customer is operating in.

Altona North, Vic

• Ensure timely receipting of product into the warehouse and the Warehouse Management System (WMS).• Foster collaborative and transparent working relationships with the 3rd party warehouse.• Assist in the co-ordination of return to vendor stock and distribution of inventory for Foot Locker Australia and New Zealand retail stores.• Develop reporting and analytical tools for presentation to Foot Locker Head Office on a weekly basis.• Facilitate, develop and maintain strong communication and working partnerships with vendor companies including Nike, Adidas, Puma, Asics and New Balance.• Complex understandings of stock take procedures and developing systems to ensure tracking of inventory losses.• Coordination of the distribution of sales stock to ensure that items are delivered within a timely manner for key sales periods including the Christmas trade period

Throughout Victoria* Achieving sales targets including developing and managing budgets.* Controlling inventory and managing distribution and merchandising.* Managing, motivating and organizing staff.* Accountable and responsible for all administrative procedures including authorization andreconciliation.* Highly developed customer service and communication skills.; To assist and support all duties and responsibilities of the Store Manager.* Assist with the setting of store budgets, inventory control, merchandising and administrativetasks.* Develop in coordination with the Store Manager, sales targets for the holiday trade period,resulting in the attainment of the highest profit margin for the State.* High level of communication and customer service.* Attainment of promotion to management status.