Deborah Jeffers Email & Phone Number

Sydney

❖ Led cross-functional teams of Project Management Professionals, Solution Architects, Business Analysts, Developers and Quality Assurance specialist to deliver complex projects valued at over $24M; accomplished 100% on-time delivery and 98% client satisfaction scores.❖ Managed the development and execution of a Cloud-based strategy, focusing on cost optimisation and scalability; decreased infrastructure costs by 30% and improved scalability by 40% through the use of automation tools.❖ Optimised Agile methodology implementation and coached teams on best practices; achieved a reduction in time-to-market for new product releases and a 20% increase in overall client satisfaction.❖ Headed expansion of company's presence by establishing partnerships with 10+ key executives across the region, resulting in a 40% increase in sales revenue through delivery.❖ Responsibility for 6 senior-level direct reports and 150+ indirect reports, meeting financial and resource utilisation targets.❖ Orchestrated a customer-centric project strategy for project managers, enabling the increase of the customer satisfaction rate by 35% through a focus on customer pain points and feedback loops.❖ Spearheaded the initiative to migrate the platform to SaaS, resulting in a 25% reduction in operating expenses and enhanced scalability of the product.

Sydney, Australia

❖ Conducted strategic programs and fronted AMP's mission-critical and largest remediation program driven by outcomes of the Royal Commission, ensuring business success within legislative requirements, in excess of 500M.❖ Developed vendor performance metrics, enabling data-driven decision-making, and achieving a 15% reduction in vendor-related issues.❖ Steered the production of board-level reports on a monthly basis, analysing key performance metrics and business analytics to identify improvement opportunities; report received a 95% approval rating from Directors.❖ Fronted the development and implementation of a comprehensive compliance and risk management plan, reducing project delays by 25% and increasing program efficiency by 20%.❖ Streamlined executive communication channels by developing a communication framework and conducting regular performance reviews; boosted C-level satisfaction rate by 25%.

❖ Governed strategic digital initiatives that positioned TAL as a leader in the market; created a comprehensive digital transformation plan that integrated Advisor and Group digital channels and resulted in a 30% overall increase in revenue.❖ Implemented a cutting-edge pricing engine that drove TAL's competitive advantage and heightened alignment across all business units; reduced the time spent on manual pricing calculations by 90%.❖ Redesigned the customer onboarding process by implementing a digital-first approach, including online tutorials; decreased average onboarding time by 50% and increased customer satisfaction by 20%.❖ Spearheaded adoption of Agile methodologies and coached cross-functional teams, resulting in a 40% increase in project delivery efficiency.❖ Administered the development of business cases through approval and delivery, securing C-level stakeholder engagement by fostering trust via effective communication, reporting on program wins and milestones; condensed project cycle time by 25% and boosted project success rate by 20%.❖ Guided the digital business transformation portfolio by optimising resource allocation and change management strategy amplified efficiency by 25%.❖ Promoted a culture of high performance by introducing a skills development program, resulting in productivity growth by 25%.

❖ Conducted a multi-million-dollar compliance program for electronic delivery of superannuation contributions; enlarged the payment delivery cycle time by 30%, resulting in a 20% reduction in payment errors.❖ Commanded cross-functional teams comprising of compliance, legal and product implementing a new compliance framework that aligned with industry standards; reached 100% compliance adherence and abridged compliance-related costs by 15%, while maintaining client-driven outcomes across the program.❖ Directed the production of compliance reports, analysing key performance metrics and business analytics to identify improvements; the report exceeding a 97% approval rating from directors.

❖ Established and owned a multi-stream program in excess of 400M, that transformed the superannuation offering using Agile methodologies; implemented new technology (AI algorithms, chatbots) and lowered call-centre wait times by 40% whilst improving the overall customer experience.❖ Coordinated and ran a multi-functional team to analyse and identify inefficiencies in superannuation treatment across all levels; designed and executed a comprehensive overhaul resulting in 20% increase in customer satisfaction ratings.❖ Generated and executed impactful internal and external messaging strategies, resulting in the successful adoption of change initiatives by over 2 million customers.❖ Expedited internal adoption and uptake of new initiatives through nationwide roadshows, comprehensive training programs, and education sessions for 1,500+ Financial Advisors.❖ Held executive leadership responsibility for a mission-critical contact program across 4 locations, managing budget, risk, workflow optimisation, framework creation, and resource allocation, inclusive of the development of a customer-focused dedicated learning academy for contact centre operations.

❖ Achieved recognition of promotion by delivering executive leadership to program design and delivery functions across 5 major lines of business.❖ Marshalled an insurance program focused on dissolving a book of business, leading to business process simplification, investment restructuring, resulting in a 10M dollar surplus for the business.❖ Guided the production of board reports, identifying improvement opportunities whilst ensuring strict legal compliance, achieving 100% approval from the board of directors.❖ Pioneered industry-changing innovations and new business processes, including the rollout and integration of the Agile Project Management Methodology across 6 business units.❖ Mentored and built high-performance teams whilst providing guidance and support to foster the growth and success of up to 100 cross-functional staff.

❖ Completed 5 projects/ programs on client sites, the primary being BT Financial Group.❖ Controlled transformation program of BT Financial Group by leading the business readiness component across 5 lines of business, communicating program status, and formulating delivery plans, risks and issues and compliance register.

Business Studies

Agile Project Management Methodology

Project Management Professional (Pmp)

Prince2 Project Management Methodology

Aws Executive Cloud Practitioner