Debjit Chanda Email & Phone Number

Bangalore Urban, Karnataka, India

•Manage operations of 5.3 million sq feet of coworking office space across 58 sites in India, overseeing a yearly budget of INR 120 Cr.•Successfully planned, transitioned, and opened 26 buildings within 2 years across India.•Lead a diverse team of 68 members and 1400 partner resources, ensuring effective day-to-day operations and maintaining high-performance standards.•Collaborate with the leadership and colleagues to ensure the delivery of strategic plans, with a focus on implementing Business Continuity Plans to avoid disruptions.•Continuously collaborate with leadership team to develop the real estate strategy in sync with business requirements and upcoming growth paths.•Champion the performance enhancement of 137 service partners through collaborative efforts, coordination, contracts, and effective SLA and KPI governance.•Drive yearly AMC of 17 Cr through strategic planning, vendor negotiation and enhanced TAT.•Implement market benchmarking for service providers to bring cost effectiveness.•Initiate CAPEX initiatives to improve building infrastructure quality and reduce Opex budget.•Coordinate with projects team for new building go-live or existing building refurbishment, ensuring the outcome product meets organizational standards.•Conduct yearly reviews of technical, soft service, procurement, and EHS SOPs.•Ensure regular internal and external audits across the India portfolio, maintaining compliance with health, safety, security, and sustainability standards.•Liaise with cross-functional teams including procurement, legal, HR, marketing, leasing, finance, and projects to ensure business continuity.•Implement effective building risk management processes, ensuring compliance with fire safety, statutory regulations, and electrical inspections.•Conduct monthly labor compliance for vendors, achieving a critical score of 100%.•Participated in various audit processes including COP audit (scored 96%), ISO 45001, ISO 14001, ESG Audit, and Marsh Audit.

Bengaluru Area, India

• Successfully managed 1.6 million sq feet of office space facility operation across India along with Bangladesh, Sri Lanka, Japan and Korea. Managing the P&L account of $958 K.• Led Pan India Work Order Management and compliance for the account. • Drove standardization across APJC and creating a One APJC culture.• Orchestrated comprehensive M&E operations, maintenance, and manpower development programs, ensuring operational excellence.• Directed a motivated team of 57 members to achieve high service standards, while introducing innovative janitorial service initiatives.• Collaborated with EHS specialists to establish robust safety protocols and emergency procedures, enhancing workplace safety.• Managed minor projects from inception to completion, ensuring adherence to schedules and budgets, and driving successful outcomes.• Ensured facility procedures comply with local, state, and federal regulations.

Bengaluru, Karnataka, India

• Successfully managing 1.2 million sq feet office space of NetApp India. Managing the P&L account of $280K• Responsible for all FM service delivery under WPR (Workplace Resources).• Building relations with other stakeholders & understanding their priorities & objectives.• Closely working with Client vendor partners to ensure all 100% compliance in all Labor/legal/financial/STPI/Liaison activities.• Establishing Safety standards & Procedures at work. Implemented self-assessment programs to minimize & control safety risk.• Managing the Business risk by closely tracking the risk register. Tracking Risk mitigation plan & timelines to ensure minimum impact.• Budget planning & meeting the financial goals of WPR.• Handling Key challenges/opportunity like Space optimization, Compliance governance, Transport fleet optimization, Building licenses renewals, Landlord management, Risk assessment, Due diligence, Innovation forums.• Created a brainstorming platform to discuss on addressing day to day operational challenges and on enhancing customer experience through new innovations and ideas.• Contract management, Monitoring & managing vendor performance through KPIs & SLAs.• Bringing BKM (Best known methods) from the market to ensure operational efficiencies.• Developed Employee reach out Programs like - Transport (Woman safety & Nodal champions) meeting, Technology App road show (Transport & Café), Kitchen tours & Floor champions. • Spearheaded contract model change from Agency to Principle model.

Bengaluru Area, India

• Overseen delivery of all FM service lines that include M&E Services, Soft Services, Space Management, Transport Operations, EHS, critical environment, Facility Finance, Compliance and minor facility projects at Intel India• Chairing the APAC Innovation forum for Intel account to enhance customer experience.• Heading the implementation of E waste scope for the APAC region.• Spearheaded below transitions: -◦ NetApp@ Bangalore, Contract model change from Agency to Principle model, Buildup area 1 Million Sq. ft◦ Intel site @ Bangalore-2,50,000 sq ft of landscape area◦ Intel Site @ Bangalore and Pune transport supplier transition.◦ Intel site @ Pune & Hyderabad, new site go live, Build-up area 75,000 Sq. ft◦ Intel Site @ Bangalore, Commissioning of new building, Buildup area 12,50,000 Sq. ft• Pioneer in winning JLL Innovation (CIWG- Continuous improvement work group) trophy for 06 times. 4 times in row for the year 2016-17.• Developed the concept of smart restroom to bring efficiency in housekeeping services without impacting the service experience.• Implemented JLL WE care program which mainly focus on developing customer centric initiatives throughout the employee’s touch point journey.• Achieved the high Customer satisfaction score globally for 2018 for all JLL services by ensuring services are world standard along with unique and innovative service offerings for employees like Mom to be cube.• Carried out Operations Audit in multiple client site to assess Operational Risk.

Bengaluru Area, India

• Leading PAN India Intel cafe and soft service operation.• Improved the C-Sat score of café service from 2013, 38% to 2014, 54 %• Developed IOMS (I own my space) concept to create a brand of ownership among all staff.• Formulated RFPs for kitchen, Drinking Water, Landscaping and Pest services for Bangalore sites including due diligence and leading the transition.• Conducted more than 70 food and beverage events during Café management.• Designed & executed SOP for Soft service, pest, landscape, mail room and transport operation function in area of Employee Induction, Incident Management, Risk management & BCP (Business continuous process) drills.• Intel Site @ Bangalore, New kitchen area 18,000 sq.ft project with regards to design, layout, new services and operational stabilization along with the new kitchen supplier.• Played a pivotal role in turn-around story in Intel w.r.t Customer satisfaction. HOTR (Health of the relationship) & SLL (Service line leadership) scores were around 2.3/5 in 2012. Closely worked with clients to understand the priorities & proactive step taken to reach 4.5/5 in 2016.• Achieved a higher score in the Quality audit conducted by client from 2.8 Q1’14 to 4.5 Q2’16.• QPI & CPI performance management. Pushed JLL KPI performance from medium level to High level in year 2014 by closely managing all performance parameters.

Bengaluru Area, India

● Taking care of the entire operation of Food & Beverage Service.● Responsible for staff satisfaction in terms of their training and professional growth.● Making Profit and Loss Account of the department for the financial review of the accounts section of the hotel.● Preparing sales report and analyzing it to make it better for future endeavor.● Review mystery audit reports, Guest satisfaction tracking scores to draw up effective action plans.● Forecast inventory requirements & timely procurement's for smooth Food & Beverage operation.● Achieve high profit through stringent cost-effective measures.

New Delhi Area, India

● Sep-2002 to April-2006, The Imperial New Delhi● Joined as Operational Trainee.● Two successive promotions within two years of joining to become captain.● Worked in Spice Route, one of the top ten restaurants in the world by Conde Naste.

Bachelor Of Business Administration - Bba, Business/Corporate Communications

Pursuing

Diploma, Hospitality Administration/Management

Successfully completed 3 years diploma from IHMCTAN

Cbre Facilities Management – Advanced Certification, Facility Management