Deborah Joyce Email & Phone Number

New York, United States

Acts as the primary contact for the client during the project implementation process to ensure client needs are met, expectations and deadlines are set, tasks are completed, and end-user documentation is provided. Responsible for managing communications/meetings with internal teams, creating and managing an implementation timeline, managing changes in.

Beacon, New York, United States

Oversees client migrations, sets expectations, establishes partnerships with internal teams, creates timelines, conducts training, manages communications, tracks project scope/risks, and ensures migration completion. Participates in cross-functional teams and special projects in order to meet aggressive service levels and/or client requirements.

Beacon, New York, United States

Engage current clients on legacy products to facilitate smooth transition to Paychex Flex; analyze client needs, review accounts for any flags, provide notes and paperwork to implementation team; identify ancillary opportunities, partner with sales to increase revenue and demo new products for clients.

Fishkill, New York

Assists clients transition to new products, providing technical support and instructions. Ensures products and applications are functioning properly. Researches and resolves client issues promptly. Runs data integrity reports and creates/maintains positive relationships with clients, partners, and stakeholders. Helps with ENS coding, state setup.

Fishkill, New York

Set up, train and implement new clients; provide technical support and client service to ensure product is used to its full capabilities; utilize web-based tools and execute data integrity reports; troubleshoot client implementation issues; answer client service team questions; participate in department projects and initiatives; conduct client training.

Fishkill, NY

Responds to client phone calls to provide professional and personalized customer service; resolves client questions and issues, including payroll and tax-related matters, product inquiries, and system issues; provides client training; ensures ongoing client satisfaction; maintains knowledge of changes in system, trends in PC industry, and wage/tax law.

Fishkill, NY

Maintains base of payroll clients; trains and supports clients; keys necessary payroll data; provides quality client service; maintains knowledge of payroll system; corresponds with tax agencies; maintains client files; researches and resolves client/system issues; mentors and trains new employees.

New York, United States

Initiates and coordinates orders, schedules and deliveries. Developed spreadsheets to calculate and organize customers purchase orders. Coordinates orders, schedules, and deliveries. Maintains customer service with vendors. Worked with dispatch and warehouse associates to ensure timely deliveries. Developed new office documents.

Fishkill, New York, United States

Supervises and manages department; determines and maintains quality and production goals. Coaches, mentors and trains staff. Develops strategies to boost team morale and productivity. Communicates company objectives and provided feedback. Analyzes labor needs and allocate resources. Conducts interviews and organize new hire training.

Ba, Human Resource Management

Associates, Liberal Arts